Sewell Cadillac of Grapevine

Tom Caufield was AMAZING! He helped me purchase a car for my mom who lives in Texas while I was in Virginia. He went above and beyond, taking the car for my mom to test drive, helping me through the loan process, and finally dropping the car off to my mom in spectacular condition. I dealt with about 7-10 dealerships prior to working with Tom and no other dealership was willing to go the extra mile to ensure that my elderly mother was accommodated while I was hundreds of miles away. The whole process took about two weeks and the entire time he was nothing but patient and always available to answer all of my questions. My mom and I are beyond grateful for coming across Tom and his exceptional customer service. This is our go-to place from now on. Thanks again Tom!

service at other location this stores sales person Ms. Hannah Brown is a disappointment. On 11/20/20 after 3 requests for the CARFAX report she supplied it to me and it showed no history of damage when in fact it was damaged to the tune of $15,800 and still being sold as a new car? This damage was repaired their own shop 10 months earlier On 1/27/2020 question "WHY WAS CARFAX NOT NOTIFIED AND UPDATED AND I HAD TO ASK 3 TIMES TO GET THE REPORT ...I would not recommend this sales person or this Sewell Cadillac dealership avoid it.

From sales to service, I found that they do not care if you buy or have your vehicle serviced here. Very poor customer service all the way round.

I would never buy a car from Sewell Cadillac service department is rude and sales department isn’t very good either. I highly recommend Crest Cadillac as they bend over backwards for there customers

I have after market warranty. The company paid thousands of dollars to replace the shocks 16 months ago. I’ve taken the SUV back 3 times. That 4 total times in 16 months for these shocks that are supposed to be new. The SUV has genuine GMC parts. My warranty went out. They won’t replace the shocks that they put on because the warranty had them shipped to the dealership. Which I didn’t know. Nevertheless, I have taken this truck back on 3 different occasions over 16 months because they weren’t working properly And now Sewell wants to charge me for new shocks. I talked to the manager (Bobby) and he’s giving me all of these scenarios trying to reason with me like a child in explaining why they won’t fix the genuine GMC parts that has never really worked in the first place. Saying they dont have the receipt for the shocks being bought. So they cant replace them. His hands are tied. He didn’t even try. Smh. This is senseless and unprofessional for a Cadillac dealership with the name Sewell to behave in this manner. So watch your backs when you’re getting your car serviced there.

I have after market warranty. The company paid thousands of dollars to replace the shocks 16 months ago. I’ve taken the SUV back 3 times. That 4 total times in 16 months for these shocks that are supposed to be new. The SUV has genuine GMC parts. My warranty went out. They won’t replace the shocks that they put on because the warranty had them shipped to the dealership. Which I didn’t know. Nevertheless, I have taken this truck back on 3 different occasions over 16 months because they weren’t working properly And now Sewell wants to charge me for new shocks. I talked to the manager (Bobby) and he’s giving me all of these scenarios trying to reason with me like a child in explaining why they won’t fix the genuine GMC parts that has never really worked in the first place. Saying they dont have the receipt for the shocks being bought. So they cant replace them. His hands are tied. Smh. This is senseless and unprofessional for a Cadillac dealership with the name Sewell to behave in this manner. So watch your backs when you’re getting g your car serviced there.

We loved everything about the entire process. Nice selection, fair price, great service. We will return! From the salesman to the signing of the papers, the experience was great.

Had planned on being a Sewell repeat customer - had bragged often about the great service with the ATS I had previously purchased there 2 1/2 years ago. That said, my husband and I were quite disenchanted with our visit to take a look at a slightly used Cadillac SRX. When both the salesman AND the sales manager have to each separately resort to using the phrase "and what do you mean by Black Book value" - in a car dealership no less - to try and justify their ridiculously low trade-in evaluation, you know that you need to purchase your vehicle elsewhere. Any car dealership unaware of a BB trade in value, or wanting to make you believe they were, clearly is not being transparent and wanting to help you purchase a vehicle. We are sorry to leave the Cadillac name behind but feel very fortunate to not only have received $3200 more in trade value elsewhere - and, no, not because we paid too high a price for the new one, as we saved as well on that end. Shame on Sewell for not exactly being what they portray in their commercials - at least not anymore. They were more interested in getting home that late Saturday afternoon than selling a vehicle - needless to say, that vehicle still sits on their lot waiting for the next victim to get their lowest trade in value far astray from BB value that every other car dealership uses. We honestly were very much looking forward to purchasing another vehicle with Sewell - considering the experience we had the first time around - and were shocked by how indifferent these people were to a repeat customer returning with one of their cars to purchase yet another. The difference was night and day, leaving us unable to sing their praises any longer.

My car has been in this shop 4 time for engine light. Now they say the the warranty will not fix it because my car was in an accident. But there are not scratches or dents or any physical evidence of a wreck. Never trust Sewell. They are great while buying a car but not when fixing one.

Just stopped by this morning to see if they might answer questions I had concerning lock/unlock program for the doors. Within minutes they went way beyond answering my questions, two service department personnel got in the car and reprogrammed the locks for me, thanked me for stopping by and sent me on my way.