Sewell Cadillac of Grapevine

We took our car in for a minor repair. While it was there, they called to tell me about another repair that needed to be done and it was still under warranty so they fixed it too.

Very good service. I am very happy with my extended warrantee

I thought they might wash my car, but they washed and completely vacuumed my car. It was spotless and beautiful. I got much more than I ever expected. The service people were all extremely nice and helpful. Thanks again Sewell staff!

This is my 3rd from Sewell Cadillac, and this one was just like the last two times.. actually exciting and easy..will probably always buy from Sewell

We purchased a XT4 from Sewell Cadillac Grapevine on Oct 31, 2018. We love our new vehicle but would like to warn people to be leary of financing through the this dealership. We had been approved for a loan before we purchased our vehicle but Brett convinced us to use their financing that would run our credit once but would look at 12 vendors. We were given a horrible interest rate that was 1.5 pts higher than we could have gotten on our own. The disappointing part was the fact that we called less than 12 hrs later to question the rate and did not receive a call back until the second business day after and we were told nothing could be done. We found a refi within 6 hrs which will save us money but cost us time. The even more disappointing factor was receiving NO response or acknowledgement from Justin Nichols, General Manager when we expressed our concern. We have always wanted to have the Sewell experience but won't do it again unless our future encounters are more positive. I would also suggest ignoring the reply your negative posts will receive since it is apparently a waste of time and Mr Nichols administrative assistant's standard response to the many negative reviews.

We purchased a XT4 from Sewell Cadillac Grapevine on Oct 31, 2018. We love our new vehicle but would like to warn people to be leary of financing through the this dealership. We had been approved for a loan before we purchased our vehicle but Brett convinced us to use their financing that would run our credit once but would look at 12 vendors. We were given a horrible interest rate that was 1.5 pts higher than we could have gotten on our own. The disappointing part was the fact that we called less than 12 hrs later to question the rate and did not receive a call back until the second business day after and we were told nothing could be done. We found a refi within 6 hrs which will save us money but cost us time. The even more disappointing factor was receiving NO response or acknowledgement from Justin Nichols, General Manager when we expressed our concern. We have always wanted to have the Sewell experience but won't do it again unless our future encounters are more positive. I would also suggest ignoring the reply your negative posts will receive since it is apparently a waste of time and Mr Nichols administrative assistant's standard response to the many negative reviews.

There is NOTHING exceptional about the whole "Sewell" experiance. Purchased a pre-owned vehicle from this dealership - the entire experiace was the same as a root canal. First problem was - their business policy will not allow you to put down a down payment using a credit card - "if" you've secured your financing through the dealership. I've typically purchased both pre-owned vehicles & new vehicles all across the DFW area & never heard of this type of stupid policy. Went out - secured my own financing & purchased the vehicle & then they were perfectly happy to take my credit card as a down payment. & the entire "Sewell" experiance doesn't stop there - nope - vehicle had a fog light which appeared to be bent out of place - asked if the wouldn't mind aligning it - nope - flat out refused to even look at it - this is supposed to be "exceptional" customer service - more like (fill in the blank) service. The did supply two lovely new floor mats - totally the wrong color - because the RIGHT ones retail for a additional $20 more - I'm sure the whole sale difference is like $5 ... So ... YA - FAIL - @ the whole Sewell Customer experiance - the true reason I even put up with all this nonsense is - they had a vehicle which I spent a month looking for & really wanted - also - due to medical reasons - will only be able to enjoy for a limited time. In conclusion - totally & completely not impressed with Sewell Cadillac of Grapevine ...

From the moment you walk into this dealership you are treated like royalty.

Cori is an excellent service advisor. Everyone is very nice.

Our service advisor was awesome! He was able to get us a pro rata warranty on tires we had purchased through the dealership.