Reviews
Audi AllRoad lease
Excellent interface with sales and financing options..I am now very brand loyal .my second car with this dealership and I anticipate using them again when my lease is up..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi JOE, We are pleased to read about your experience with Bob, Dominic and Mark. We value your customer loyalty and appreciate that you continue to choose us when purchasing or servicing your vehicle. We trust you are enjoying your new AllRoad and look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
professional, punctual, courteous
Excellent all around. A pleasure! Would return anytime. The entire process was professional, punctual, courteous and even in the middle of a snow storm, everything was great!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi KSHLUGER, Thank you for choosing Hoffman Audi of New London service. We are pleased to read that your visit was excellent from start to finish. Our service team is always happy to ensure your vehicle is running safely and efficiently even in the middle of a snow storm! Thank you for sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Another happy customer!
Raquel and her entire staff were great to work with. Their professionalism and knowledge is second to none. I would happily recommend Hoffman Audi to everyone I know!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello BENFAUBERT, Thank you for choosing Hoffman Audi of New London. We value what our customers have to say and appreciate you sharing your story with others. We look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Hoffman Service - Above and Beyond
I have purchased 4 Audi cars from Hoffman, 2008 A4, 2013 TT, 2015 TTS and 2015 Q3. I have had nothing but outstanding services and personalized attention at Hoffman New London. They are friendly, honest and professional always! They go above and beyond, like keeping my Q3 in the garage overnight when it snowed and I was unable to pick it up before closing. Besides the quality of the cars, which is outstanding, Mark Steponaitis and Dominic Parker in the service group, along with those employees in my purchasing experience like Bob Cope, keep me coming back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Griffin, Thank you for continuing to choose Hoffman Audi of New London for your vehicle purchases. We truly appreciate your feedback on Mark, Dominic and Bob. They are a great team that is always happy to ensure you have a vehicle that is running safely and efficiently. We are here for you when ever you need us and look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Mark and his team
Mark and the entire service team are top notch! I am always greeted by name and from the initia call to make an appointment to picking up my car I always feel like I matter and am well taken care of. I love my Audi and can't image driving any other vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello MLH.1313, We appreciate you sharing your feedback on Mark and our service team. We value what our customers have to say and are so pleased to read about your experience with us and that you love your Audi! Thank you for choosing Hoffman Audi of New London. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Hoffman Audi service
I have always enjoyed the professionalism of Marc Steponaitis, he is one of the reasons I keep servicing my a4 at Hoffman audi. They also provide high quality loaner vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello AMOORE0, Thank you for trusting Hoffman Audi of New London to service your A4! Mark is always happy to ensure an exceptional experience and a loaner when they are available. We look forward to seeing you again at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
My New Car! :)
Love my new car!! I had a great experience w Hoffman Audi in New London! All the guys I worked with were professional, attentive & knowledgeable..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi PLUZ77, Thank you for choosing Hoffman Audi of New London. We are thrilled to read that you love your new car and you had a great experience with our team. We look forward to seeing you again at your next service visit! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Audi service
Hoffman Audi of New London does everything to make your experience a nice one. The loaner cars are practically new, they wash your car after service, and they call you when your car is done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello ISIT, We appreciate your positive feedback on our service team. They are dedicated to providing an excellent and seamless experience. Thank you for choosing Hoffman Audi of New London and see you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
5000 mile service
Went in for 5000 mile review. Service manager was thorough and fast. Bought me breakfast and a coffee cup custom made for the A 6. Excellent service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi GAUDELLI13, Thank you for trusting Hoffman Audi of New London for your vehicle's 5,000 mile service. We are pleased to hear that you enjoyed your breakfast and were back on the road quickly. We appreciate you and look forward to your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
excellent customer service
Christ, Bob C and Bob D are great and easy to work with. They respond my questions and requests quickly and courtesily. Thanks! I will come back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello XINBO98, Thank you for choosing Hoffman Audi of New London! We are pleased to read your feedback on Chris, Bob C and Bob D. They are a great team that is committed to providing a one of a kind experience. Thank you for sharing your story and see you again. Sincerely, Sara Scribner, Reputation Management specialist, Hoffman Auto group. Driven by Trust.