Unique Auto Import

Very helpful staff, saw that we had a 3 year old with us so he put kids show for her so she wouldn't be bored. Very friendly and very honest

I've never been more satisfied at a car dealer than my trip to Unique Auto Imports. I regret I'll never get those hours of my life back that I spent at other dealers just to be presented with some outrageous monthly payment or no car at all. Every minute spent getting that Honda Civic was worth it. Its taken longer to install cable than get that car. Vincent was the most accommodating sales rep ever. Ace is a straight shooter. No beating around the bush and they delivered. Thanks to the whole Team.

Jason tried to sneak-in a $899 processing fee when he faxed the Bill of Sale to my credit union. He told me about $10 title fee but "forgot" to tell me about $899 processing fee! When I called and questioned him about this charge he said he's not making enough profit on this car. He also tried to bill my credit union for business tax! I have a copy of this Bill of Sale. Unbelievable to have such an immoral and unethical business person operating in 2015. One word - run! Don't waste your time and money on these bozos!

We were told we were approved for financing, but after having the bank contact us and have a phone interview, we were told by the dealership that my husband needed to lie and tell the bank that he was re enlisting with the military, when he isn't. We told the dealership from the beginning that is in the military now, but will be getting out next month. When we told the manager that we didn't not feel comfortable lying, he said just say it so the financing could go through. I then called the financing company and they told us that the financing has already been cancelled and sent back to the dealership. So my husband and i called the dealership back to tell them what the finance (bank) company told us and he said no, you are approved and if this doesn't work out, we have plenty of other banks and just tell them that you are re enlisting. He said normally they don't ask that, so he was trying to find a way around it by talking to the bank's managers. When i called the manager of the dealership (john) back, i asked straight up, would we received our initial down payment back because of this, he said yes, i then asked will their be any stipulations to it that i need to know, so i can be prepared just in case because i know we signed a contract, but was fraud. He said no there will be no stipulations occurring on you. I said OK because we want to bring the car back then. I then again asked him, will we get all of our down payment back, and his exact words were yea sure. When we returned the car, they showed us the break down and charged a cancellation fee. He said because you don't want the car this is the fee. I explained the the rep that deals with the paperwork, your dealership was asking us to lie to a financial company with is one unethical and two fraud. This is a huge liability that would leave us in the wrong if agreed to do it and we would committing fraud if we had done that. Now i'm being told from that dealership that it was the bank that was lying to us. Im just complete fed up with the way everything has gone. We missed out on leaving for our vacation for the planned time because we are having to wait 5 day (until Monday) to talk to a general manager. I don't understand how our money can be easily taken, but not done in return that way. I also contacted a manager above the manager on site but below the general manager, and when i told him the situation, he also said he couldn't make that derision, so then he told i will be waiting until Monday to talk to the one person who can make that decision, i said okay, i want to make sure that we are actually able to talk to this person on Monday because now we are having to cancel our vacation leave date. He said yes he will be there, so then i ask for the general manager's name he says Alex, i then asked what is his last name he says K. I said is that K, as in Kay or are you just giving me an initial, he says K, as in KAY why. I said okay, the i proceeded to ask, what is Alex Kay's official title, he then says well you are asking a lot of questions. I was appalled when he said this, i told well sir, we were asked to lie, then told so many different things from different people, so of course i am asking a lot of question because i want real, honest answers. That shocked me that he would even say that. Needless to say, he gave me the title and then we hung up. I am just incredibly upset that this has occurred and it makes me look at this business in a bad light. Though, Langston was very nice and tried to do what he could, and was the one person who actually listened to us and understood, without cutting us off, and giving different answers to the same questions, we still are very uneasy, and totally uncomfortable with doing any deal because of this mishap. We would just like our down payment in full back. I could even understand them only charge for the per day and mileage, but because we have been inconvenience, lied to and asked to lie on our behalf, cut off, stressed us, and caused us to wait more than 24-48 hours to speak to the only person who can make a decision for our situation, we want our entire down payment of $2000 back. My husband worked very hard to provide that and because we were put in a situation that was unethical, we are being punished for doing the right thing and saying no. After all this i recently found out that the dealership ran another credit inquiry after i told John i did not want this done because i didn't want anymore affects done to my check. He told me ohhh no, we won't do anymore inquiries on your credit because we talk directly to the bank lenders. As of yesterday my husband was told well because the paperwork we can't give you all your money back. Also that because of his employees miscommunication, that corporate is not allowing us to refund all the money because they see it as the customer cancelling. This is shocking because we were asked to lie and you want to say because you employees miscommunicated... That is another way of saying ohh its not your fault but you won't get all your money back because of my employees wrong doing...So your are saying your employees are wrong but you don't want to make the customer happy???? He then gave my husband two options. Either take $400, which is 1600 less tan the down payment of $2000 that we provided and have a friend come buy a car and their down payment will go to us, or either buy another car and they will credit a down payment to us. Ummmm no, we DO NOT want to do business when a company which whom their employees ask us to commit FRAUD. And why would we refer someone after how we were treated. This is just unacceptable and if it was the other way around, i seriously doubt they would enjoy or entertain this mess that they have put my husband and i through. This is how our military is taken care of? My husband serves his country and this is the respect he deserves and gets????????? This company commits fraud, lies, to cover up their mistakes, and apparently no one can give us an answer without a general manager. And the worse when the general manager is unavailable, you have to wait...there is no one else they to take care and make decisions when he is on vacation, of leave, or has an emergency

We were told we were approved for financing, but after having the bank contact us and have a phone interview, we were told by the dealership that my husband needed to lie and tell the bank that he was re enlisting with the military, when he isn't. We told the dealership from the beginning that is in the military now, but will be getting out next month. When we told the manager that we didn't not feel comfortable lying, he said just say it so the financing could go through. I then called the financing company and they told us that the financing has already been cancelled and sent back to the dealership. So my husband and i called the dealership back to tell them what the finance (bank) company told us and he said no, you are approved and if this doesn't work out, we have plenty of other banks and just tell them that you are re enlisting. He said normally they don't ask that, so he was trying to find a way around it by talking to the bank's managers. When i called the manager of the dealership (john) back, i asked straight up, would we received our initial down payment back because of this, he said yes, i then asked will their be any stipulations to it that i need to know, so i can be prepared just in case because i know we signed a contract, but was fraud. He said no there will be no stipulations occurring on you. I said OK because we want to bring the car back then. I then again asked him, will we get all of our down payment back, and his exact words were yea sure. When we returned the car, they showed us the break down and charged a cancellation fee. He said because you don't want the car this is the fee. I explained the the rep that deals with the paperwork, your dealership was asking us to lie to a financial company with is one unethical and two fraud. This is a huge liability that would leave us in the wrong if agreed to do it and we would committing fraud if we had done that. Now i'm being told from that dealership that it was the bank that was lying to us. Im just complete fed up with the way everything has gone. We missed out on leaving for our vacation for the planned time because we are having to wait 5 day (until Monday) to talk to a general manager. I don't understand how our money can be easily taken, but not done in return that way. I also contacted a manager above the manager on site but below the general manager, and when i told him the situation, he also said he couldn't make that derision, so then he told i will be waiting until Monday to talk to the one person who can make that decision, i said okay, i want to make sure that we are actually able to talk to this person on Monday because now we are having to cancel our vacation leave date. He said yes he will be there, so then i ask for the general manager's name he says Alex, i then asked what is his last name he says K. I said is that K, as in Kay or are you just giving me an initial, he says K, as in KAY why. I said okay, the i proceeded to ask, what is Alex Kay's official title, he then says well you are asking a lot of questions. I was appalled when he said this, i told well sir, we were asked to lie, then told so many different things from different people, so of course i am asking a lot of question because i want real, honest answers. That shocked me that he would even say that. Needless to say, he gave me the title and then we hung up. I am just incredibly upset that this has occurred and it makes me look at this business in a bad light. Though, Langston was very nice and tried to do what he could, and was the one person who actually listened to us and understood, without cutting us off, and giving different answers to the same questions, we still are very uneasy, and totally uncomfortable with doing any deal because of this mishap. We would just like our down payment in full back. I could even understand them only charge for the per day and mileage, but because we have been inconvenience, lied to and asked to lie on our behalf, cut off, stressed us, an

I just purchased my dream car from the guys at Unique Auto Imports. The car was nicer than I could have expected.and Bola has a lot of knowledge about cars. This was by far my best buying experience and a great deal on a hard to find car. The business was clean and Abdul and Bola were very friendly and made this process very smooth and stress free. I really want to thank Bola for talking the time to make sure all of my questions were answered with great clarification regarding purchasing my vehicle. I would definitely recommend purchasing a luxury vehicle with Unique Auto Imports. Thanks again for being very professional!

I wanted to take some time out of my busy schedule to thank you for the excellent customer service that you demonstrated during the purchase of my Mercedes S550. Bola went above & beyond to make certain that all of my needs were met and that I was fully satisfied with the purchase. The car only came with one key and Bola promised that in a week I will have it, at no extra charge. Myself I've been driving Mercedes for the past 20years so I know a key will run about $350 and as promised Bola delivered the key all the way to Washington D.C. As a customer who had a ton of questions, it was quite refreshing to interact with a sales executive such as yourself who was well versed on the vehicle and who also was eager to answer all of my questions. The car was spotless it was free of any cosmetic damage or engine repairs. Purchasing my Mercedes from this dealership has totally changed my view of used car sales. Bola and the staff at unique auto really know what there doing and I really want to say thanks! I love my Benz and will surly send them all my friends and family too them. Thanks Unique auto import

I was refereed to Unique Auto Import by a close friend, i didnt know what to make of it at first until i actually got there. Unique Auto Import is located in Dumfries. Right when i got to Unique Auto Import i was greeted immediately but Mr. Bola. He had the biggest smile on his face which made me feel really welcome. He asked me if i wanted anything to eat or drink before we even began talking about cars, anyways as we walked in i noticed how professional their office was compared to the other 5 dealerships i went to, everyone seemed to be really nice and fun, everyone was having a good time talking about sports and just laughing and making jokes, i loved it. usually when you go to a dealer everyone looks like they hate their job. Bola didnt seem like he wanted to just make a sale off me, he asked me about where im from, my family, pretty much everything, It made me trust him as a salesman. Every salesman needs to get a notepad and take notes from bola. He was exceptional. Anyways i went in looking for a 2010 S550 and boy was i surprised when i saw 15+ Sclass's. They have a beautiful lot. Probably a million dollar lot. i ended up buying a white 2011 S550 for the best offer. I couldnt believe it. Not once did i feel like i was being forced to buy a car. Everything was perfect. I highly recommend Unique Auto Import to anyone looking for a nice luxury car. The atmpsphere was amazing, i cant stress it enough. I am so happy i went to Unique! My Wifes bday is a couple months away and i know where ill be going to get her car thanks to Bola and the Unique Auto Import family! i give this dealership a 10star out of 5. Thanks for everything Unique Auto Import, see you soon!

Negotiated a deal for an auto they had advertised on line. Went later to pick up the vehicle and they refused to honor their agreement. Said they were losing money on the car. From what I observed, they have little (or no) management controls and are not trustworthy. I would never recommend this dealership!

The first time we purchased a vehicle from the dealership was 5 years ago. At that time it was a good experience. They keep clean reliable vehicles on their lot. The staff is easy to work with and they make you feel very comfortable. You feel like most of the staff is family and that they will work with you and talk with you to make you feel good about your shopping experience. The most recent vehicle that we purchased was on April 19, 2014, I am glad that we made the trip from Louisa County to their shop in Dumfries. I hope that you will give them the opportunity to serve you as I did and will continue to shop with them if I am in the market for a safe, clean and reliable vehicle.