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(280 reviews)

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Bait and switch. 19,277. Show interest and agree to come...

Bait and switch. 19,277. Show interest and agree to come up. Now, 22,997. https://www.uniqueautoimport.com/vehicle_pages/1ftfw1ef7hfc63025-2017-ford-f-150-xlt-supercrew-6-5-ft-bed-4wd-6-speed-automatic-used-pickup-dumfries-va.shtml

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I WISH I looked at the reviews of this place before I...

I WISH I looked at the reviews of this place before I went. We were told the truck we were interested in was available. Then when we went there, we were told the car had JUST been taken to the shop and wasn't there at the moment but we would get notified when it came back. The next day, when WE reached out to THEM, we were told they had sold the truck that morning. I saw another review that mentioned that Michelle was the person they texted. Same here. And Ruben was the guy we spoke to in person and said he would keep in contact with us. DO NOT TRUST THEM. DO NOT VISIT TO SEE A CAR THAT IS LIKELY ALREADY GONE. DO NOT GIVE THEM YOUR BUSINESS.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Mr buyer

called the dealership to make sure the truck was still available. when I got there they said oh that has been sold but we have other trucks. the just lied to me

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Scam, Lies, Shotty repairs, Bait and switch

Lies about what vehicles are available. Drove 3 hours one way, truck I called about 3 times that day “was sold” in a 2 hour window but was available for 5 days prior. Offered a deposit to hold it, they declined. Truck they showed me instead had body damage horribly repaired in 3 spots, more miles, less options and body damage. Couldn’t tell who worked here and who was just hanging out. No professionalism once I was finally greeted. Follow the other low star reviews. Steer clear of this sham.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
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Liars

Terrible experience! Called the stealership same day that I was coming to look at a truck they had on there lot. Spoke with two people who verified the vehicle fire the price I seen on there site was still there and available. Drove 2hrs and walked the stealership and did not see the two trucks at all. Went inside to speak with sales and notified me they both sold this pass weekend. The funny thing is spoke with another gentleman from another dealership who had the save truck I was interested in tell that I was going to go to this stealership and they ever going to say the price I seen online had expired or the vehicle have already sold. And goddammit he was right! If you are not local and find a vehicle on there site please stay clear. Calling and speaking with a representative will not be in your best interest.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Miguel and the gentleman that did my financing was great,...

Miguel and the gentleman that did my financing was great, i would definitely recommend someone there to purchase a vehicle, it was a good experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Very much a joke they do not discuss pricing over the...

Very much a joke they do not discuss pricing over the phone you must come in person they don’t call you back then they change the price $3000 more then it is advertised for and they want you to use their financing what a joke

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Miguel made our dealership experience better than ever! I...

Miguel made our dealership experience better than ever! I have never met a more helpful salesman! He is the best. I wound recommend him to everybody! He goes above and beyond!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Mr. Danny was friendly, knowledgeable, easy to work with....

Mr. Danny was friendly, knowledgeable, easy to work with. He made us feel comfortable. My only issue with the process was that it took too long to complete our purchase. We were there for over three hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

I had a great experience. Ruben was very helpful and...

I had a great experience. Ruben was very helpful and friendly. He answered messages quickly and was constantly giving us updates from the factory and shipping times.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.