Ford of Port Richey

Frank was waiting, I gave him my keys and he headed to the car. It took about the time I expected. Frank was friendly and efficient.

thank you for having such a nice professional Service Advisor Steve Wollak working there, he made my visit worth coming to the dealer ship, how ever the quality of the vehicle is worthless I wish a higher up from Ford would have called me about my piece of crap Ford truck, I should have listened to my group of friends and bought a Chevy

I was very pleased with our recent service at Ford of Port Richey. Steve Wollack estimated the time it would take to service our car, and he was right on!!!

I’m here again to address a situation that since I bought this truck back in July and 5 days later start to have issues. This truck was sold by the Ford dealer and on their selling paperwork states that it was inspected and certified that it was a NO Issues vehicle. In less than 500 miles to the truck the radiator breaks and 2 days later the water pump failed too. Both were replaced by Port Richey Ford due to the timeframe of this vehicle sell and use . Since the radiator was fix I mentioned to the service advisor (Frank Johnson ) that the truck had a tic sound that for my knowledge was not normal. They repair the truck radiator on the first visit and on the second the water pump and on both occasions I repeat to mention the ticking sound on idle but nothing was mention of an existing problem or future one. I haven’t use this truck as much and I decide to to continue research an compare to another’s F-150 with the same configuration and a Ford mechanic diagnosed it is the chain either stretch or the cam phasers. Something that on the first repair of the radiator I also print a service bulletin about the symptoms and noises that are the same of my truck. I place my trust on Ford trading a truck that I didn’t had any issues for 7 year to buy this one that is 10 years more newer that my last. This is unacceptable and it need to be address responsibly. I have the repair record that in every one I state about the noise on idle and in both the dealer look the other way . What are they going to do to make this right and if a vehicle is on sale at least tell the buyer that the vehicle have issues and mark it below price both the other way .

I was very pleased with my experience with Ford of Port Richey. I drove an hour from my home and left feeling very satisfied. The value and professionalism was exemplary for any business and the vehicle is outstanding.

Ricky is an asset to that dealership. That guy should teach sales professionals how to build relationships with customers. He was phenomenal ! The finance manager that I dealt with and the big boss in a clean cut suit treated me very well.

Best Ford dealer around for honest service. I always deal with Steve Wollak in the service department and he is honest and always lets us know what we are looking at cost wise and value wise. What more can you ask for? Great dealership for a a service standpoint and I will be looking at their sales team when it’s time to upgrade.

Service has gotten a lot better. Friendly people. Did what I asked in a timely manner. Nate was friendly and professional called when truck was ready and got me right out

Port Richey Ford service department is great. Nathaniel is easy to deal with easy to get a hold of for any reason. Work is done correct and quickly.

Great team. Competent efficient and professional. Good experience start to finish. Will return to this dealership for service every time I need help. Toni was awesome. And thanks to Chuck, the mechanic who is top notch talent.