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Dick Hannah Subaru

(2,639 reviews)
2024 state dealer award
View 13 awards
2024 state dealer award 2022 state dealer award 2020 state dealer award 2017 state dealer award 2015 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(2,639 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dick Hannah Subaru from DealerRater.

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Happy Car buying

Everyone was very nice and friendly. The car buying process was straight forward and did not take forever. Saleswoman Jessica Young was very easy to talk with and through explaining the features of the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Subaru Trade Up

Had an issue with my previous Subaru. The sales manager bent over backwards to accommodate my situation, and the entire staff was a delight. Have a car that I trust and leather seats!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

fantastic

Huyen,which is a vietnamese guy,helped me very nicely?The service was so fantastic and they deserve to get 5 stars?Also,they w er e very patient?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Friendly sales & financing = New car & positive experience

Drove in to ask about and look at an Outback as a future purchase. We were originally looking for a new or slightly used model with a manual transmission. When we were informed that manual transmissions were no longer an option on new Outbacks (we don't get that), and trade-ins of those models were few and far between (we get that), we thought we'd look at vehicles that they had on hand. We were assisted by sales associate Jeremiah Ostrander who did an exceptional job explaining all the features of the 2015 Outback, and how Subaru has been improving their product line over time. He did such a good job of showing us what a great car the Outback was, that we decided to get one then rather than waiting several more months as we had planned. The rest of the sales and finance staff were also very friendly and worked with us to come up with a reasonable trade-in and financing package. We never felt pressured or that we were being forced to accept something we didn't want. We have no hesitations about recommending Dick Hannah Subaru to anyone we know who is looking for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

A++ dealer

I drove up from Salem Oregon for the best deal around and then they blew me away with service!!! Would recommend them to all my friends and family, go look at there inventory you will not be disappointed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

All the information we needed - without the pressure

We wanted to test drive a couple of vehicles to finish up the research we were doing to decide whether or not this was the time to replace a vehicle. The people who helped us were very helpful and knowledgeable but didn't pressure us to buy something. We really appreciated that. In the end we did return to buy a car - because it was a great car at a great price! Thanks Susan Heath and the rest of the team at DHS.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

4th of July Buy

I have been shopping since Thanksgiving to in an effort to replace my 13-year-old Saturn. I first stopped in at Dick Hannah in May looking to test drive the Subaru Cross Trek after taking a look at that car I decided that a Forrester was more my style. Jessica Young was was my salesperson that day and was really well-informed given that she had only been in sales for a few weeks. Their finance people ran the numbers and they made me a really good offer but I just wasn't ready yet. Jessica called me 2 to 3 times over the next month which was not excessive just to see if I was still in interested and in the market. This allowed me to do some research on the product and just take my time, which I appreciated. So yesterday was Independence Day, I decided that it was finally time to buy a car. I gave Jessica call & we set up an appointment at noon. It was really easy- the whole process took longer than I had wanted but it takes a long time to go to through the paperwork. I'm very happy with my purchase and I hope to have good experiences with the service department as they install my add-ons this week.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wonderful dealer

I had an amazing experience for my first car purchase thanks to Abdul he knew how to answer every question I had about my new car. Also Ali was a great financer will definitely be purchasing through them again thanks guys ????

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great place to buy!

Pushy, overbearing salespeople don't exist at Dick Hannah. Jessica Young was patient, helpful and listened carefully without "wheeling and dealing". Keep up the good work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Ather Munson Fantastic sales person and nice man

Ather Munson at Dick Hannah Subaru walked me through all the steps even picked me up at the airport. He made everything clear and was very patient. A very nice person and an asset to the dealership in Vancouver. I give him and the dealership a 5 star in every category.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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