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Dick Hannah Subaru

(2,666 reviews)
2024 state dealer award
View 13 awards
2024 state dealer award 2022 state dealer award 2020 state dealer award 2017 state dealer award 2015 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(2,666 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dick Hannah Subaru from DealerRater.

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Overall, our experience with Dick Hannah Subaru was...

Overall, our experience with Dick Hannah Subaru was excellent. We greatly appreciated how Jeremiah went over all the accessories and features of the Forester, especially since he did it before we test drove the car. We got to the dealership about 10:00 a.m. and left in our new Forester by 2:00 pm. which we considered one of our best car-buying experiences. Jeremiah was very professional, honest, and customer oriented/friendly. The haggling over the price is always the worse part for us, but in the end, we feel Dick Hannah gave us a very competitive price. We would definitely recommend this dealership and Jeremiah to our friends. Thanks Jeremiah and Dick Hannah. We love our new Forester. Ruth and John Smallwood

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great and friendly sales person. Answered all my...

Great and friendly sales person. Answered all my questions as best as he could. Made my frist car buying experience smooth and left a pleasant feeling to do it again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Brian went out of his way to find a suburu crosstrek in...

Brian went out of his way to find a suburu crosstrek in the desired color and features we were looking for and notified us immediately when one became available. He was knowledgable about the car and his no pressure approach was refreshing. When we went back to look at the car in the color we wanted, he was busy with another customer so asked his sales associate Peter to help us. He too was very knowledgeable about the car and spent time going over the various features, especially the navagation system. He explained it in a clear concise manner and was willing to spend as much time as we needed and answered all of our questions and again a no pressure sales approach. We were very impressed with the friendliness of this dealer and their low pressure sales approach.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Wow.. I can't say enough good comments about the help...

Wow.. I can't say enough good comments about the help Tuan gave my wife and I. So helpful!!! He saved me money. If I ever buy a vehicle from Dick Hannah again ... He is the reason. First class. No disappointments. Very proffessional !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Had a wonderful experience buying my Forester, bought at...

Had a wonderful experience buying my Forester, bought at a great price, and the salesman, Abdul, has provided much information (and I've definitely required a lot). Namascar

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Abdul answered all of our questions and always responded...

Abdul answered all of our questions and always responded promptly to any voice or emails we left. Dick Hannah is fortunate to have Abdul in the front line as he is know the product and is very personable. Jessica was very helpful at the beginning. Then emails went unanswered. I don't know if this was Jesssica's fault or there was something wrong with the dealers email system. Long did a good job, but we did have to come back in to sign more papers. Some of which was our fault as we changed our mind on the extended warranty. We are happy with our purchase and still would recommend this dealership when buying a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

This is a thank you letter written to sales rep Huyen...

This is a thank you letter written to sales rep Huyen Hoang of Dick Hannah Subaru in Vancouver, WA: Dear Huyen: Thanks so much for your attention to detail and walking us through this maze of auto purchasing. We were both tense and of course nervous during the final signing, just waiting for some last minute snaffu to pop up and ruin everything. And I am the type of person that can walk away from a deal if I feel mistreatment, or from unseemly pressure sales tactics. But the process was never as excruciating as I thought it might have been. This was a very interesting adventure for us. Never in my life did I think I would ever negotiate/purchase a car over the internet, and apply for a car loan over the phone on a late Saturday afternoon from a credit union, and be approved in less than 5 minutes time. If people ask, I will tell them of the low-pressure, low-hassle experience of buying a car from Dick Hannah, and how seemingly simple the process was, compared to previous experiences. We got exactly what we wanted, and the price was very reasonable. We of course were very organized by knowing exactly what we wanted from the start, had our financing all pre-approved, insurance lined up, etc. That helped a lot. Thanks Huyen for helping us through the process, expediently and painlessly. MJ Coe

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Buying a new car from Dick Hannah Subaru

This is a thank you letter written to sales rep Huyen Hoang of Dick Hannah Subaru in Vancouver, WA: Dear Huyen: Thanks so much for your attention to detail and walking us through this maze of auto purchasing. We were both tense and of course nervous during the final signing, just waiting for some last minute snaffu to pop up and ruin everything. And I am the type of person that can walk away from a deal if I feel mistreatment, or from unseemly pressure sales tactics. But the process was never as excruciating as I thought it might have been. This was a very interesting adventure for us. Never in my life did I think I would ever negotiate/purchase a car over the internet, and apply for a car loan over the phone on a late Saturday afternoon from a credit union, and be approved in less than 5 minutes time. If people ask, I will tell them of the low-pressure, low-hassle experience of buying a car from Dick Hannah, and how seemingly simple the process was, compared to previous experiences. We got exactly what we wanted, and the price was very reasonable. We of course were very organized by knowing exactly what we wanted from the start, had our financing all pre-approved, insurance lined up, etc. That helped a lot. Thanks Huyen for helping us through the process, expediently and painlessly. MJ (Buckeye)

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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DEALER REVIEW

Ron Mentek made my purchase of a new forester fun. It was a great overall experience. I will recommend Dick Hannah and Ron Mentek to my friends & family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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They sold me a car!

I was at Lithia Subaru and Wentworth subaru and both time I left with no car. Before I came to dick hannah subaru, called to see if they have the car that I am looking for. Ron M was very helpful when i was at the dealership. He took his time to show my how to navigate through my new car and show me all the cool stuff i can do with my iphone when connected to my subaru. my finance manager (Lucas?) was very thorough. Love my new subaru! Thanks Ron

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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