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Cochran INFINITI Monroeville

(232 reviews)
Visit Cochran INFINITI Monroeville
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00pm–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (412) 723-8220 (412) 723-8220
Used (412) 723-8223 (412) 723-8223
Service (412) 723-8551 (412) 723-8551

Reviews

(232 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Cochran Infiniti service

I have always found Cochran Infiniti service excellent in every aspect. Website scheduling is a nice convenience. Drop off and check in is quick an efficient. Service is completed in timely fashion and any problems I was having are fixed. I have been working with this dealership for 13 years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We certainly appreciate your loyalty. It has truly been our pleasure serving you every single time in those 13 years! We thank you so much for your kind words and we look forward to seeing you again soon.

excellent service and value

stopped in 4/12/16 for an oil change and parts. not only did they do oil change but they installed the parts at no charge and used my coupons to save me $. professional communication with kristen beswick and a quiet and clean enviroment throughout the facility. great experience, will return !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jeff is the best

A great experience in car buying with an extremely knowledgeable and personable salesman. Jeff got me to leave BMW after 4 cars to purchase an infinity. Jeff went above and beyond to ensure every I was dotted and t crossed to make this guy and happy and loyal customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Service!!!!!!!!!!!

Great service and great customer service! I am a loyal customer for life. Kristen and all the service personnel went above and beyond to make sure my truck was completely taken care of. They are the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're glad to hear that you had such a great experience! We look forward to serving you again soon.

Oil change/tire rotation/multi point inspection

Fast. Direct. Didn't try to up sell me for services I didn't need. Very polite. And the waiting room with coffee and snacks was great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service in a timely manner

I recently took my vehicle to get serviced at Cochran Infiniti and have nothing but positives to say about my experience. The staff was extremely friendly, as well as experienced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for choosing us to service your vehicle. We are happy to see it was a pleasant experience and look forward to serving you again.

Very real and personable staff

We bought a new QX60 at the end of 2015 and it was the best experience in 25 years of car buying! Mike , our sales guy and Ian the General Manager were the most pleasant people to deal with in any retail setting we've ever dealt with. Absolutely recommend and have already. Infiniti is a great ride, up there with all of the high end cars we've owned. Thank you !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business. We are so happy to see you had a pleasant experience with our sale process and hope you enjoy the new QX60.

Great service from truly exceptional staff!

I recently had my vehicle serviced at their facility, and received truly exceptional service from a kind and caring staff! They have earned my business and I will definitely be a customer for life!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your business and for sharing your experience. It was truly our pleasure to serve you.

Great Facility

I bought a 2015 Infiniti Q60S Coupe. It's a great car at a super price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your business. It was our pleasure to serve you, and we hope you enjoy your new Infiniti!

The Best Around

I bought my Infiniti G37x last august, and they made me feel really good about my purchase. Showing me costs for the same vehicle at other dealership hundreds of miles away. Jeff was my salesman and I wouldn't have wanted anyone else. My car has been in for service several times, and the guys in their service department are absolutely the best. Chis and Kristen go out of their way to make things right. Even on short notice they are able to accommodate me. They always take the time to answer my questions and even go on ride alongs to help address the issue no matter how insignificant it may be. On top of their ability to help me, they are normal regular people, they don't great you with a fake smile, and they are easy to get along with. I wouldn't take my car anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and the kind words about our Infiniti dealership. It's so great to hear that you've had a pleasant experience with us. We look forward to serving you again!