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Lithia Chrysler Dodge Jeep Ram of Great Falls

(704 reviews)
Visit Lithia Chrysler Dodge Jeep Ram of Great Falls
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–5:30pm
Tuesday 9:00am–6:00pm 7:00am–5:30pm
Wednesday 9:00am–6:00pm 7:00am–5:30pm
Thursday 9:00am–6:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2024 state dealer award
View 15 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award 2018 state dealer award 2014 state dealer award 2014 state dealer award 2014 state dealer award 2014 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2018 consumer dealer award
New (888) 894-0527 (888) 894-0527
Used (888) 894-0841 (888) 894-0841
Service (888) 897-6182 (888) 897-6182

Reviews

(704 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Chrysler Dodge Jeep Ram of Great Falls from DealerRater.

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Amazing experience!!

I went in to the dealership being upside down really bad from another dealer and there amazing team was able to help me get into a brand new truck ..... it was a difficult thing for them to do but they were able to get it done and I could not be happier !!!! Jeremy and Dan were the salesman who helped me and they were professional up front and honest with me !!! I will definitely be back for my next vehicle !!! I highly recommend these folks !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Dealership!

Was a great buying experience. Shawn Arnold was a great sales person. Brian Belderrain the general manager worked directly with me giving me a great deal, and Abe Shilling the finance manager was outstanding getting me a great rate! thanks again guys!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent service and vehicle

Dan was professional and helped my wife and I get a great deal on a certified Jeep Cherokee. Dustin was great too all business will buy again thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Refuse to fix lights on car when sold to me after they said

I drove off the lot my water pump went out had to have them tow it! My breaks and taillights don’t work! They said they would fix but when it got to expensive they decided I can fix myself! It’s 1200 dollars to fix! It’s a Mercedes and they knew it was a lemon! I’m so upset I still can’t drive my car!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Not happy!! No break lights they refuse to fix it!

I will never go to another Lithia there GM told me I can fix the break light and tail light myself I thought you couldn’t let someone leave a lot without all lights working! They paid for my water pump that went out 30 miles after I left the lot! But the GM told me they fixed all their going to! 😡 so I bought this car 2 weeks ago and I still can’t drive it! It’s a Mercedes so I have to take to a Mercedes dealership just to fix the lights! 1200 dollars to fix! Don’t go to this dealership!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Vehicle purchase

The purchase went very smooth considering how it was done. I made the purchase via phone calls and having a local mechanic inspect the vehicle. Lithia delivered the truck to me along with the paper work in a timely manner and the deal was complete. The vehicle was as advertised and I am happy with purchase at this point.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amazing customer service

The staff at Lithia, Chrysler, Jeep and Dodge were wonderful including our lovely sales rep John.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

The people at Lithia are amazing. Helped me with my flat tire. Thanks Guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service visit

Great service from Lithia. Took the car in and an hour later it was done. They had everything ready for the work to be done and wasted no time. I like that. But the real nice thing is they took care of me personally and treated me as if I was their only customer. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Repairs in the service department

My experience with the service department was excellent. My truck was repaired with no objections and was completed in a timely manner. I was very satisfied with my experience with my service in the service department at the Lithia dealership in Great Falls, MT.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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