Reviews
Do NOT get your vehicle serviced here!
Do NOT get your vehicle serviced here!!! They try to sell you services not needed, they tell you your service is covered under warrenty, then replace parts not covered by a warrenty and charge you without letting you know first. Then when questioned about the charge they just say "that happens", and make you pay. It's a big scam! Had the same part on the otherside of car done in a different shop and the warrenty fully covered it at no extra cost. Don't trust Lithia in Great Falls, MT.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about your experience. We take these matters seriously and would like the opportunity to address this with you directly. Please feel free to reach out so we can discuss further details and find a possible resolution together. Thank you, Mack Nidros - Service Customer Support - macknidros@lithia.com
Cody Hale isn’t your average car salesman—and that’s a
Cody Hale isn’t your average car salesman—and that’s a very good thing. He had our back the whole time during our recent car purchase at Lithia Dodge. There were a couple of minor bumps in the process, but Cody made sure we were taken care of and kept in the loop the whole way. He followed through on everything he said and really went the extra mile to make sure we were happy. You can tell he genuinely cares. If you want someone honest, helpful, and easy to work with, go see Cody. Can’t recommend him enough!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with Cody at Lithia Chrysler Dodge Jeep Ram of Great Falls! We're delighted to hear he provided such attentive and genuine service, ensuring a smooth car purchase. Your recommendation means a lot to us, and we're here if you need anything in the future!
Cody Hale is not your average car salesman—in the best
Cody Hale is not your average car salesman—in the best way. He really had our backs during our car purchase at Lithia Dodge. There were a few bumps along the way, but Cody made sure we were taken care of the entire time. He kept us in the loop, followed through on everything, and really went above and beyond to make things right. It was obvious that our satisfaction meant a lot to him. If you want someone who's honest, supportive, and genuinely has your back, ask for Cody. Definitely recommend him!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with Cody at Lithia Chrysler Dodge Jeep Ram of Great Falls! We're delighted to hear he went above and beyond to ensure a smooth car purchase. Your recommendation means a lot, and we'll be sure to pass along the praise!
Robert was amazing to work with!
Robert was amazing to work with! He was respectful, patient and did an amazing job for just starting out. Would recommend Robert anytime! :)
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Taylor, we're delighted to hear that Robert made such a positive impression during your visit to Lithia Chrysler Dodge Jeep Ram of Great Falls. Thank you for recommending him and sharing your experience!
Thought I had a deal, only to be contacted 30 minutes
Thought I had a deal, only to be contacted 30 minutes later, as I was loading up for a 3 hour trip to the dealer, to tell me the vehicle was apparently sold by another salesman.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Donovan, Thank you for your feedback. It is unfortunate that you were not able to leave with the vehicle that you wanted. We would be happy to help you find an equivalent or better vehicle. Please reach out if there is anything we can do to improve your visit. Alex Williams - Sales Desk Manager - alexwilliams@lithia.com
Just bought my car from Great Falls Lithia.
Just bought my car from Great Falls Lithia. Brian and Jeremy were rock stars to work with. What a great experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your glowing review. Happy to hear you had a great experience with our team at Lithia Chrysler Jeep Dodge of Great Falls.
The service department have treated me very well!
The service department have treated me very well! They try to do the best for their customers. They answer all my questions so even I under what’s going on with my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate hearing about your positive experience with our service department at Lithia Chrysler Jeep Dodge of Great Falls. We're always here to provide clear information about the status of your vehicle. Thanks for taking the time to share.
You showed Lora Huestis how to kill the painful horn that
You showed Lora Huestis how to kill the painful horn that was awfull. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your 5-star rating and recognition of our team's assistance with Lora Huestis' issue. Lithia Chrysler Jeep Dodge of Great Falls values your feedback.
They were the only dealership that greated me when I
They were the only dealership that greated me when I pulled into the lot and helped me right away. I was disappointed that they didn't work with my credit union though. All in all it was a pleasure to deal with them.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your positive feedback! We value your business and hope to continue providing excellent customer service to you in the future. Please feel free to reach out to us if there's anything else you'd like to discuss.
Found my rig immediately and got it here quickly!
Found my rig immediately and got it here quickly! GREAT JOB! It’s great to support our local dealer!😊
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your support for Lithia Chrysler Jeep Dodge of Great Falls is truly appreciated. We're glad we could expedite your rig's delivery promptly. Thanks for the 5-star review!