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Hayes Chrysler Dodge Jeep RAM - Baldwin

(540 reviews)
Visit Hayes Chrysler Dodge Jeep RAM - Baldwin
Sales hours:
Service hours:
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Sales Service
Monday 8:00am–7:00pm 7:30am–6:00pm
Tuesday 8:00am–7:00pm 7:30am–6:00pm
Wednesday 8:00am–7:00pm 7:30am–6:00pm
Thursday 8:00am–7:00pm 7:30am–6:00pm
Friday 8:00am–7:00pm 7:30am–6:00pm
Saturday 8:00am–6:00pm 8:00am–12:00pm
Sunday Closed Closed

Reviews

(540 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hayes Chrysler Dodge Jeep RAM - Baldwin from DealerRater.

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Hayes of Baldwin GA

great service, very helpful service manager, very kind and completed the service in a timely manner, we have used Hayes of Baldwin for several years and had great service over the years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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pleased

We are always very pleased with the service, they are very good about getting our service done in a very timely manner. Our tome is important to us and they are willing to go above and beyond.Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Amazing experience

All of the employees were extremely helpful and found the best possible deal for me. Kyle and K2 helped with me finding my truck and did everything they possibly could!! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service Assessment

I’m pleased with the 30,000 mile service I just received on my Ram truck. The appointment was quickly and easily made. Subsequent communication was clear and timely. Shane has been very good to work with. So far as I can tell at this point, the work itself has been competently done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service work

I was told it would take about an hour for the work and it was spot on. Quote was accurate as well. Great dealership and highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Quick Recall Service

The Jeep maintenance guys did quick work for the software upload and made sure to check the vehicle for other issues. Will definitely continue to use Hayes for my Jeep services. Great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Bummed out about the multiple credit pulls.

We were looking for an older vehicle to finance so that we could save for the holiday's and buy something newer, later. After speaking with a rep, they invited us in. Once there, no vehicles were in the price range we were looking for. We both took at least 3 hard hits for all the while thinking there was an older car available. But, nope. And the payment amount we were approved for would be higher than a newer vehicle payment. In my situation, this was a bummer, especially while trying to build credit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Exceptional!

My salesman Joel Velsquas did a great job! Starting with the lot he pointed out the features of the Jeep then as we went on a test drive he was very knowledgeable and quick to point to different features to show just how sweet the Jeep was. When we got back to the dealership he continued to show me the other options and was point on in asking "Wouldnt you like to take this home today?" "We can make it happen." and they did just that. This is our 2nd Grand Cherokee and we could not be happier! Thank you Joel Velsquas for a great experience. We will definately use Hayes Chrysler Jeep in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Services Performed as Promised

Took my 2019 Dodge Charger Daytona 392 for the 10k oil service. Was surprised at the cost (Not dealers fault, but current supply chain issues) for the oil change, $12 a quart for 0W40 synthetic, but it is what it is. Staff was courteous and timely and followed up with a phone call the next day to ensure all was well. Car was inspected, service was performed and car came back clean. They did try and upsell me the $89 cabin air filter service, which can be purchased just about anywhere for under $20, even the Mopar OEM brand. I chose to skip that service and installed myself. Overall, very competent service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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service on my jeep

they always take good care of my auto and they dont pressure me into buying something I dont want.I would recommend them to anyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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