Hayes Chrysler Dodge Jeep RAM - Baldwin

Great service and when you call they will return your call and if they answer you will get a great response on your issues or anything else

I have gone to Hayes in, both, Lawrenceville and Baldwin for years. I go primarily to the Baldwin location now. They are professional and thorough in servicing my vehicles. I feel very satisfied with the repairs and maintenance they have provided .

I’m love with new car, Ron head super help with me & my son picking out what would suit us best. We got exactly what we wanted and needed

Oil and tire rotation completed in a timely manner. The customer service was prompt and friendly. I even received a call the following day to see if I was satisfied with this work.

Quick efficient and informative. Great job. Clean facilities. They take care with your vehicle. They put protective covers and floor mats. Chris and Donnie were very informative and kept us abreast of the entire process and procedures.

I inquired about a Dodge Ram that was online, I discussed the truck in length with someone and made an appt for that morning. When i arrived at the dealership the truck I had inquired about wasn't present so they had a salesman show me another truck. The truck they showed me seemed to be comparable. We purchased the truck and drove it a month less than 3000 miles, ( on 4-27-22 ) I was in John's creek when i parked at the doctor's office, and upon returning to the truck it wouldn't slide out of park! I had to call a tow truck and since the Dodge dealership in Buford wouldn't answer I had it towed to Cumming. They seemed to jump around with what the problem might be which concerned me. I called Hayes and talk to KURT who identified himself as the service manager but wasn't very friendly. Basically he told me I was screwed and couldn't trade it back in and lose money on the trade. And questioned why I didn't have it towed back to Hayes( geez I wonder! ) It has been in Cumming for the last 10 weeks, I've made 2 payments and there doesn't seem to be any resolve in site. My truck has sat in Cumming for 10 weeks now. I called Hayes on a few occasions and they don't seem interested in helping me resolved the issue. I failed to mention that I'm a veteran who lost my leg in service for my country and am stuck now trying to get to dialysis without a vehicle. HAYES doesn't stick behind the vehicles it sales or stand behind it's customer's (unless it's to sale them another vehicle)! While my truck has been at Roncalli Dodge they supplied me with a truck for a few weeks so I could still get to doctor appointments and other things I must do. I didn't even put 3000 miles on my truck b4 it broke down beyond immediate repair. As od this date 7/5/22 the truck I bought from Hakes is still in Cumming at Roncalli, again I haven't been contacted by Hayes to see if the problem has been resolved or if they may assist me with a courtesy car so I can still get to my doctors appointments (which I have many). I've had to borrow cars from family when I can. And I am on the hook for a $500 a month payment every month. *A LESSON WE LEARNED IS NEVER BUY A CAR IN THE STATE OF GEORGIA THAT DOENS'T HAVE SOME SORT OF WARRANTY!!!!

TJ handled everything from start to finish and did a great job for me. I would buy from them again and work with TJ. I ordered a new truck and it was delivered as expected.

The dodge service dept, especially, Chris, the service manager, and Paul, mechanic, were very kind and professional. They went out of their to make certain my car was fixed in a speedy fashion. I am so grateful and highly recommend.

Great experience getting my vehicle repaired. So far it’s running great. Great team in service.

Wonderful service department, always helpful, scheduling always easy. Very knowledgeable service writers and good at explaining any issues that might be present. Waiting area is always clean