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Klaben Motor Sales

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (63 reviews)
Visit Klaben Motor Sales
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 4:00am
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Sales Service
Monday 9:00am–6:00pm 9:00am–4:00am
Tuesday 9:00am–6:00pm 9:00am–4:00am
Wednesday 9:00am–6:00pm 9:00am–4:00am
Thursday 9:00am–6:00pm 9:00am–4:00am
Friday 9:00am–6:00pm 9:00am–4:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
(330) 752-0296 (330) 752-0296

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (63 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Klaben Motor Sales from DealerRater.

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Great experience

Joe and his team are great to work with. Very accommodating and willing to listen and help. I had a very good experience at Klaben Motors and plan to go back when its time for another vehicle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words. We strive for the very best in customer service and satisfaction. We sincerely thank you for choosing Klaben Motors.

Best used car dealership

My husband and I have been dealing with Joe Klaben for many yrs. He's very trustworthy reliable and friendly. He has never given us a bad car or a bad deal. If we have problems he fixes it. Best used car dealer in Akron in our eyes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words. We strive for the very best in customer service and satisfaction. We sincerely thank you for choosing Klaben Motors.

Unmatched service, Ethics, Honesty and Integrity

There is so much I want to say about the owner, Joe Klaben and His business Klaben Motor Sales but in an attempt to keep this readable and not to lengthy I'll try to sum up my many deals with him. I've been a customer of Klaben Motors for 2.5 yrs now. I love cars and have purchased and traded several cars from Joe. This is not your typical dealership that will try to sell you your own shirt. Joe is honest, he respects and truly cares for people. He puts customers in quality cars and he truly doesn't live for one deal. I would say I'm a complicated case as I buy and trade cars more than the average buyer. Joe is an outside the box thinker. He sees the future deals and the value in a long term customer and he will do what it takes to make them happy. Without to much detail Joe has helped me and my family more than any car dealership would or will ever and probably more than most family members. I have a lot of respect for the way Joe conducts business. God has blessed Joe with the gift of transportation and he continues to pass that on and bless others like me. I drive 3.5 hours for a reason. It's worth it. Take the time to stop by and get to know Joe. Build the relationship and he will treat you right.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words. We strive for the very best in customer service and satisfaction. We sincerely thank you for choosing Klaben Motors.

Just as it should be!

It had been a year or so since I purchased a car from Joe and wanted to stop by and offer my thanks and opinion about the dealership. First I mu I say that I had been to over 10 dealerships and no one would or could help me. I spent a while day a one dealership trying to get a deal done and actually had another dealership sale the car I had already placed my money down on. The amount of time and energy not to mention all the ininquiries ( 50) that was placed on my report made things that much more difficult to get financing. Not for Joe! I made a call and he said within a 30min he would have no problem getting me the car I wanted. He actually sent the car to my house to pick me up and I was in and out of his dealership in no time once I arrived. Joe made the whole car buying experience a joy. Now that my credit is in the 700s I know I can get financing just about anywhere however, I will always give Joe the opportunity to win my business again with his world class service. The X Type 02 Jaguar is still riding great and I still get compliments!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words. We strive for the very best in customer service and satisfaction. We sincerely thank you for choosing Klaben Motors.

Joe knows how to please a customer

Joe bent over backwards to make my deal for a TOYOTA RAV/4 the best deal possible. No pressure. But gave huge attention to the little things. Knew I wanted an XM radio. Had one installed. Filled the gas tank to the top. Had an outstanding recall taken care of. Made an extra key. Car was immaculate... and gave me a very good price on TWO trade-ins. A credit to his grandfather's name.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words. We strive for the very best in customer service and satisfaction. We sincerely thank you for choosing Klaben Motors.

Our Klaben Motors Experience

We have purchased 5 vehicles from Joe Klaben. All 5 deals were handled swiftly and smoothly. The latest vehicle purchased was a 2010 SS Camaro that I had my eyes on since it parked on his lot. Having other dealerships take credit applications, call us in, to only waste our time, and crush our dream of owning one of these iconic cars, Joe made happen in one day. I witnessed in person a buyer who called Joe that was having buyer remorse. Joe told her flat out that she was not having that and to bring the car back to be analyzed to find the problem, and he said he would stand 100% behind her vehicle. To me that meant a lot, and it wasn't any of my business. To us, Klaben Motor Sales is what car buying should be about.. us, the customer, not just another sale. Thank you so much Joe, for everything you've done for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words. We strive for the very best in customer service and satisfaction. We sincerely thank you for choosing Klaben Motors.

Excellent experience!

I seen a Ford Ranger on Cars.com that was posted by Klaben Motors and it looked to be exactly what I'd been searching for. I contacted Joe to schedule a look at the truck and he was quick to respond. As soon as I seen it I knew i wanted it. Joe was kind enough to work with me with my financial situation and made the buying process smooth and clean. Much thanks to Klaben Motors!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words. We strive for the very best in customer service and satisfaction. We sincerely thank you for choosing Klaben Motors.

GREAT CUSTOMER SERVICE

Joe Klaben w,dealer that would help me and I went to several dealerships in Akron, Cuyahoga Falls,Tallmadge and and Massillon OHIO . Again I thank him for his great customer service that I recieved. Ray G Rossi`

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

It was a pleasure doing business with you. Please let me know if you need any additional assistance. I appreciate the positive feedback. Thanks You for choosing Klaben Motors LLC in Cuyahoga Falls!

Visited from Pittsburgh

I came up from Pittsburgh to look at a vehicle. The owner was out of town but the man who was put in charge was very pleasant. The car did have a burnt out headlight that we were unable to fix before leaving and did need a few things to become Pennsylvania legal (I expected that), but overall I had a very nice experience. I visited 3 other car dealerships in ohio and every person was rude and did not seem to care if i bought the car or not; this was not the case here. I would recommend going here

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you SO much for the kind words. Andrew does a GREAT job when I'm gone. Please keep us in mind for any future car buying needs. Best Regards, Joe Klaben

Patience is definitely a virtue when buying a car

My husband and I would like to thank Joe Klaben on helping us to purchase our vehicle given the circumstances we had to encounter. First, we live out of state in Missouri and located our dream car on cars.com. Not only did Mr. Klaben have patience with us, he was friendly and willing to put the car on hold for us until we were able to purchase it - about 2 weeks. He even met my husband at the airport when he traveled to pick it up! We LOVE this car and are very pleased with this dealership. We recommend you buy your next vehicle here -- regardless of where you live in the US.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

I REALLY enjoyed our working together. I couldn't be happier for you guys. So glad we were able to meet your car buying needs. Please consider us for any future car buying needs!!