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Silver Auto Sales Inc.

(110 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
(815) 534-1275 (815) 534-1275

Reviews

(110 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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THESE PEOPLE SELL DRESSED UP LEMONS!

Well, where do i start. I was excited to find a car that I was interested in, being a BMW 550xi M Package. However after doing paperwork, and getting everything squared away, before I could even leave the dealership something suspicious happened. My keys had magically come up missing. So Mike decided to act as if he was looking for them. In actuality , my car was outside smoking, and they were stalling to get me from noticing what was going on with my car. Now on the test drive, everything seemed fine. So after 25-30 minutes of pretending to look for my key, its magically found, and the blame is put on a porter who had left work. I then drive home and am about to park. My car started smoking profusely. I legit for a second thought that i was going to have to call the fire department because thats how bad it was. I was BAMBOOZLED. I took the car to the repair shop and was given a 2k bill for repairs. I was leaking antifreeze from the turbos, the radiator...11 check engine light code faults. STAY AWAY FROM THIS PLACE! REALLY! I DO NOT RECOMMEND! STEER CLEAR! I even called to speak with my salesman and the finance manager...I WAS NEVER GIVEN A CALL BACK. I will make sure this gets out. Ever heard of the movie Matilda? This is her dads company!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

THEY SELL DRESSED UP LEMONS

Well, where do i start. I was excited to find a car that I was interested in, being a BMW 550xi M Package. However after doing paperwork, and getting everything squared away, before I could even leave the dealership something suspicious happened. My keys had magically come up missing. So Mike decided to act as if he was looking for them. In actuality , my car was outside smoking, and they were stalling to get me from noticing what was going on with my car. Now on the test drive, everything seemed fine. So after 25-30 minutes of pretending to look for my key, its magically found, and the blame is put on a porter who had left work. I then drive home and am about to park. My car started smoking profusely. I legit for a second thought that i was going to have to call the fire department because thats how bad it was. I was BAMBOOZLED. I took the car to the repair shop and was given a 2k bill for repairs. I was leaking antifreeze from the turbos, the radiator...11 check engine light code faults. STAY AWAY FROM THIS PLACE! REALLY! I DO NOT RECOMMEND! STEER CLEAR! I even called to speak with my salesman and the finance manager...I WAS NEVER GIVEN A CALL BACK. I will make sure this gets out. EVER HEARD OF MATILDA? THIS IS HER DADS COMPANY!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Run! Don't walk!

Purchased a Buick Lacrosse 3 weeks ago. I took the car in after a week and it was in the shop for a week and repairs cost $4k. Third week and it's back in the shop with $2.5k repairs needed. I paid $8.5k for the car. I am trading it in and getting $4k trade in value. Lost my a$$ on this. Lesson learned.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Loved our experience. And we saved over $2500!

Loved our experience! And we saved over $2500 from dealer price for exact same Honda. Except Silver Auto Honda had 12000 fewer miles. Salesman awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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We got junk from them!

I went in and met Nick who presented himself as a Christian and a good man (and I do not hold anything against him); however, the dealership as a whole is a different story. They showed us several vehicles. One of the vehicle could not start, one needed to be charged up in the parking lot and the rest seemed okay. For some reason I wanted to see the best in them, so we gave them a shot and purchased one of their vehicles. It turned out to be a mistake. Within 500 miles, one of the control modules went out, then the alternator and then it stated to leak oil and we had to have that fixed as well. They are suppose to inspect these vehicles, but the only thing I believe they do is patch them up to look nice and they could care less how they really run. This dealership has reasons for why they can sell their vehicles at a reasonable price, well, the one reason they did not put on the wall was (in our case) junk!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Please do not buy from them

Our mechanic said our car should have never been put on a lot it had so much wrong with it. It was flat dangerous. They put us in that vehicle knowing we had kids and special needs kids. They knowingly scammed us. They promised to fix the vehicle but asked us to wait until they were not so busy. We tried several times and they gave us excuses every time. Now they are playing the why did you wait so long to contact us game. They treat like you are an idiot when they talk to you. We have had to put several thousand into our car in less then a year not including what they promised to fix.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Our vehicle needed repairs only 500 miles later...

Purchased a vehicle only to find out the BCM was bad and we needed to replace it. Our mechanic stated that they should of known that the BCM was bad, but for some reason they did not let us know.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great visit!!

Brian was our salesman and he was very easy to deal with.. Honest and willing to negotiate. Unfortunately we did not but the car from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great experience

We drove 2.5 hours to get a car from this dealership, our experience was great. Nick was great on letting me know things to have done before hand like insurance & down payment. We did our application on line so when we got there it went really fast. I would definitely go back again. Love the car so far.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Purchased a jeep

I felt comfortable working with them. They made you feel welcome in their facility. They were only serious about making the sale if they know you are really interested. They aren't pushy, which I really liked. I've been at dealerships that take forever to make the deal happen, this was a process also, but not extreme.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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