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Lucas Honda of Jacksonville

(1,357 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2019 consumer dealer award

Reviews

(1,357 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lucas Honda of Jacksonville from DealerRater.

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My experience was very pleasant.

My experience was very pleasant. Kerry, my service agent was courteous and professional. I was in an out in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Customer Service

Kerry Smallwood went above and beyond customer service for us. We had a flat time and no key in order to change the tire. He came to our house to assist with this.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The service Dept was amazing especially Anna!

The service Dept was amazing especially Anna!:) The sales and service have been amazing Very satisfied

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service

The individuals that work in the service department are outstanding individuals they have knowledge and they are very courteous highly recommended Constantly telling everyone how great they are I showed up for my appointment and was in and out and made it to work on time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Visit was easy breezy worked was completed as discussed

Visit was easy breezy worked was completed as discussed and on time very wonderful interacton

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My Lucas Platinum purchase continues to be the one of the

My Lucas Platinum purchase continues to be the one of the best purchases I've ever made. I don't even drive a Honda anymore (a big mistake on my part), but I avoid going to the "other" dealership at all costs. Long live Honda service departments

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Lucas Platinum, arrive, they get the maintenance done

Lucas Platinum, arrive, they get the maintenance done quickly, and then leave. ... 15 word minimum ....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They always do a very good job.

They always do a very good job.We purchased the service plan and have always been treated very well. I would recommend them to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Every employee at Lucas Honda is so friendly and pleasant

Every employee at Lucas Honda is so friendly and pleasant that I feel at home. Anna was such a joy to work with. I feel confident I have the best people working on my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Taken advantage of

It’s embarrassing to admit you allowed yourself to be taken for but I’ll admit it, my butt still hurts from the abuse it took from Lucas Honda 3 or 4 months ago. I’ve purchased 7 or 8 cars from them over the past 5 or 6 years, this deal, they lost me as a customer forever. As a 100 percent disabled veteran, I suffer with numerological and head issues, I beat myself up for not being at the top of my game during this transaction, I even mentioned to the the sales manager I was being overwhelmed but he assured me it was good, a good deal and I’ve been there many times before and feel for the lines, we got you, we’ll take good care of you. After 7 or 8 cars purchased from them, they lost a customer

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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