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Lucas Honda of Jacksonville

(1,382 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2019 consumer dealer award

Reviews

(1,382 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lucas Honda of Jacksonville from DealerRater.

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Honesty is important

I was pleased with the prompt greeting for service. I was presented with air filter needing replacement by technician. I felt it was an honest need so I approved it. Thanks for being so professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Lucas Honda sales and service outshine competition

I've bought many autos over the years and had less than happy experiences until 2014 when I bought my CR-V. From my first service visit to this last visit the service department has taken care of me and my CR-V fairly and quickly. Don't know when and if I'll buy another vehicle, but, rest assured it'll be from Lucas Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Good Customer Service

The sales staff was courteous and accommodating. The financing process was a bit tedious, but the individual was friendly, explicit, and patient. Overall good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service Advisors who make you feel welcome and a

Great Service Advisors who make you feel welcome and a valued customer. They explain all services performed and never pressure you to buy additional services. Service charges are reasonable and you can expect the work to be performed right the first time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Comfortable waiting area with free Wi - Fi.

Comfortable waiting area with free Wi - Fi. Available Was free coffee or decaf. My service was explained to me very sufficiently.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My experience was very pleasant.

My experience was very pleasant. Kerry, my service agent was courteous and professional. I was in an out in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great Customer Service

Kerry Smallwood went above and beyond customer service for us. We had a flat time and no key in order to change the tire. He came to our house to assist with this.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The service Dept was amazing especially Anna!

The service Dept was amazing especially Anna!:) The sales and service have been amazing Very satisfied

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Service

The individuals that work in the service department are outstanding individuals they have knowledge and they are very courteous highly recommended Constantly telling everyone how great they are I showed up for my appointment and was in and out and made it to work on time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Visit was easy breezy worked was completed as discussed

Visit was easy breezy worked was completed as discussed and on time very wonderful interacton

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.