Reviews
Trey kept me in the loop and let me know that the part
Trey kept me in the loop and let me know that the part that needed replacing was still under warranty. The customer service at this location has always been great to my family and I.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! It’s great to hear that Trey kept you well-informed and that the part was still under warranty—that kind of transparency can really make a difference. We’re especially glad to know that you and your family have consistently received great customer service from our team. Your continued trust means a lot to us!
Dealership provided good service and very cordial
Dealership provided good service and very cordial personnel and I would recommend to other buyers
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're pleased to hear that you experienced good service and found our personnel to be cordial. We truly appreciate your recommendation and value your feedback. Providing a positive and helpful experience for our customers is always our priority, and we're glad we met your expectations. We look forward to serving you and any future buyers you recommend.
DO NOT WASTE YOUR TIME; ESPECIALLY IF YOU'RE TEMPTED BY
DO NOT WASTE YOUR TIME; ESPECIALLY IF YOU'RE TEMPTED BY LOW PRICE; I FELT COMPLETELY SCREWED OVER AFTER PRICE OF $14,950 CAR INCREASED 20.0% FOR "DEALERSHIP ADDED ACCESSORIES" and "RECONDITIONING FEES." GRAND TOTAL WAS $19,598?! THE DECEPTIVE BAIT & SWITCH PRICE I EXPERIENCED MAY BE USED WITH OTHER CARS, SO BE SURE TO CHECK PRICE *BEFORE* VISITING STONEBRIAR CHEVROLET! In my opinion, the salesperson I dealt with, Layla Lazarine, used deceptive and misleading business practices that make AVERAGE CAR SALES PEOPLE look like BOY SCOUTS. Don't walk, RUN AWAY from this place!! Better yet, save yourself from wasting your time and don't bother doing business with them to begin with! Check out photos that show they listed on the price on CARFAX website as $14,950 and then used, in my opinion, a dishonest price increase to $17,945 for "Dealer Added Accessories" and "Reconditioning" fees and grand total of $19,598 after *more* fees and taxes! (see attached pics) Note these "accessories" were shown in pictures as part of the listing, so I feel it's reasonable to assume the $14,950 listing price included these features. It's almost like showing a picture of a vehicle, then charging more at the last minute for the new tires mentioned in the description and the chrome wheels they showed in the pictures! What?! Just be transparent and list the car at $17,945! Here's a link showing Layla, the salesperson, talk about making the car buying process "simple and stress free" - see the third photo. Increasing the price 20.0% was not stress free - in fact, it made shopping for a car *more* complicated and stressful to me. DO YOURSELF A FAVOR and check out unmanipulated Yelp! reviews that show a 1.8 out of 5.0-star rating based on 400 reviews.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are sorry to hear that you feel this way and appreciate you taking the time to share your feedback. We understand how frustrating it can be when expectations do not align with your experience, especially when it comes to pricing and communication during the car buying process. We take claims of misleading practices seriously and would like the opportunity to look into this further. Please contact our Customer Service line at 214-472-5535 so we can better understand your experience and address your concerns directly. We value transparency and are committed to ensuring every customer feels heard and supported.
I was in a bit of a rush and everyone did everything
I was in a bit of a rush and everyone did everything possible to get me completed quickly and in a professional manner. They worked hard to get the deal I wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
I had very good service.
I had very good service. I have no issues or complaints. It was an efficient process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're thrilled to hear that you had a 5-star experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Very happy with the service.
Very happy with the service. Everything was as expected and I appreciate them giving my car a quick wash.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!
William was amazing, ensuring my interests were taken
William was amazing, ensuring my interests were taken care of. Clear communications throughout and timely/complete results. Thank you 10/10
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We’re thrilled to hear that William provided exceptional service and kept you informed throughout the process. We appreciate your kind words and are happy we could assist you!
Erasmo was extremely helpful this evening when looking at
Erasmo was extremely helpful this evening when looking at a Colorado option. Great personality, very knowledgeable, and willing to help and answer whatever questions I had of him. Hope we can put something together.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! We're glad to hear that Erasmo provided excellent service and was able to assist you with your questions about the Colorado. We appreciate your kind words and hope to help you put something together soon. We look forward to working with you!
Great service!
Great service! Friendly staff. We had amazing experiences with them! Very quickly responded. We’re very happy .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! We're thrilled to hear that you had an amazing experience with our team. Quick responses and friendly service are always our goal, and we're so glad that made a difference for you. We appreciate your support and look forward to serving you again in the future!
The staff at Stonebriar Chevrolet is awesome I did not
The staff at Stonebriar Chevrolet is awesome I did not have an appointment and they were able to get me in and out very quick
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.