Reviews
Bronco service
Got right in for my oil change and tire rotation. Out in 1 hour!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tina, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
I appreciate Matt and the finance guy for working with me
I appreciate Matt and the finance guy for working with me in order to give me the best deal possible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Wolfchase. Don't hesitate to call us if you ever need anything. Be safe on the road!
Longtime Satisfied customer.....
I'm a long time Ford owner and love coming to this dealership. Staff is very knowledgeable and seem to care about your needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jason, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Bought my Edge here and have had it serviced here since
Bought my Edge here and have had it serviced here since 2015. The services have ranged from simple maintenance to a couple major issues Very satisfied with all aspects of the repairs and maintenance.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
I think that the people I deal with are genuinely
I think that the people I deal with are genuinely interested in serving my automobile needs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
See above
See above
Excellent service and excellent staff.
Excellent service and excellent staff. I couldn't be more satisfied with the service I received.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Mae Milford
Took auto in for a recall. My service writer was Barbara. . She was very knowledgeable and was very courteous . She was very friendly and was treated me with respect. I have been in before and they seem to act like they wished I had not. Brought my auto there .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mae, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service department
Horrible and I will never go back. I will tell anyone I know about my bad experience and how Auto nation messed my car up and didn?t make right on.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kenya, we are deeply disappointed by your experience at AutoNation Ford Wolfchase. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (901) 209-1257 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
They send a service coupon with the price and big bold
They send a service coupon with the price and big bold numbers and letters. When you get there and have the service they add shop fees. I think they misspelled screw in the customer make it 100% profit on a xx charge. Whatever happened to earning customer loyalty by providing quality service and not charge near what used to be called “ the cost of doing business.”
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (901) 209-1257 to discuss what we can do to help.
What you can do to help is eliminate the shop fees. Having clean hand towels and things of that nature are part of doing your type of business. Shop fees are nothing short of “ sticking it “ to the consumer. When you send out a coupon with an advertised price, that should be with a customer pays plus tax. Not plus sharpies and tax. That’s equivalent in my mind, anyway to bait and switch. This practice will not our new customer loyalty.
My appt was for a recall, the dealership was fast and
My appt was for a recall, the dealership was fast and efficient. They fixed the issue in what seemed like minutes. I waited on the pair and it did not take long.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!