Reviews
Service was prompt.
Service was prompt. Everyone was so friendly. Restrooms were close. Coffee was available. I would remove the rolling chairs. Should have realized not to seat my husband in one. A wonderful gentleman came to his rescue. Thank you for everything.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Feel free to stop by if you ever need any more help.
I had an engine light issue with my new 2023 XLT Maverick
I had an engine light issue with my new 2023 XLT Maverick that Shawn VanAntwerp successfully assisted me with. The problem was diagnosed, parts were ordered and a week I went back and the parts were successfully installed and I was happily on my way. I appreciated the professional service by all at AutoNation.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Dennis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
David
Kind salesman and service department . Has always addressed my concerns professionally
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Great Service!
I made an appointment at the wrong dealership. Shawn VanAntwerp went above and beyond to get my car in and out!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, We appreciate you taking the time to leave us a response, Feel free to stop by if you ever need any more help.
This is my third car from them and I am Happy with the
This is my third car from them and I am Happy with the salesperson and with the service department
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- Buying process —
- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Amherst. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Incompetent Service
I called to confirm that a car showing online was truly on the lot. I was put on hold and then told the car was there and available. My husband drove 35 minutes to get there to be delayed and then finally told the car was not there. The manager's excuse was that sometimes people make mistakes. Will never shop here - horrible, incompetent service. Not to mention the place is completely run down.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (301) 263-6669 -- we hope to hear from you soon.
AutoNation Review
Highly recommend this dealership/Service department to everyone. Friendly, knowledgeable and courteous to everyone. In this day and age; THANK YOU
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Pamela, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
No one likes the idea of having vehicle problems but at
No one likes the idea of having vehicle problems but at AutoNation Ford Amherst the process of maintenance or repairs are handled keeping you totally informed through the process. Shawn VanAntwerp was my coordinator. My vehicle had to remain in the shop for several days while parts were being sourced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Shawn was great to work with. He communicated with me through out the entire process. My 03 Mustang GT is very important to me. And Shawn demonstrated respect for that.
Great place to buy a car
I got excellent service from TYREN LEE. He’s a well mannered young man always asking was everything ok. Yes I would recommend my friends to buy their car new or use from FORD AUTONATION NOW
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Karen, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
I always ask for Shawn V.
I always ask for Shawn V. when bringing my car in for service. He has always treated me with respect and honesty. I thought due to the age of my ESCAPE I night of been ready for new tires, but Shawn checked my tires and let me know I should be fine for now. We will look at this again on my next visit. Unfortunately, it was time for me to replace my rear brakes, the parts were in stock and although my wait time became longer i was able to get this taken care of during this visit! Thanks Shawn for always looking out for me. Sincerely, Susanne Kerr
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!