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Gault Chevrolet

(127 reviews)

Reviews

(127 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gault Chevrolet from DealerRater.

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Do NOT go for any repairs! We continue to receive bills...

Do NOT go for any repairs! We continue to receive bills for repairs not made, after returning vehicle to them 3 times! Very unethical. Gault is not what it once was. They need to get mechanics that know to repair their vehicles. No stars! We have all documentation, so be sure to save paperwork if you choose to visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Silverado lease

No pressure and honest upfront pricing. Everyone was friendly and helpful. Excellent dealership to do business with, for sales and service, no wonder they have so many great reviews.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

"Sir Ricky" the Rockstar!!

I have bought several new vehicles over the years, in fact have purchased 2 at Gault in the past 6 months. Ricky C is absolutely the best salesperson I have ever worked with! I will make sure that I look for him the next time my family needs a new vehicle. Nick T in the service department is also a superstar. He's always pleasant and positive and does the absolute best he can to meet your needs. Jim in finance was also extremely knowledgeable, helpful and easy to work with! I would recommend the Team at Gault Chevrolet to anyone looking for a positive experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Last Straw

After nearly 13 years of being a loyal customer and having all our service done at Gault; their thanks to us was to make up some new rule, or enforce some old rule that we were never informed about and was never an issue in the past, and refuse to honor their commitment (tires for LIFE) to us? And this after we continued to take our vehicle there even though they charged us over $1600.00 for two failed attempts to solve the check engine light, that is still on to this day. This also after they broke one of the pressure sensors during another tires for LIFE service session, and refused to fix it. And also after they tried to pass off Cooper tires on us every time we took the vehicle in for tires for LIFE, rather than the Michelin tires that the deal was for. (Even going so far, one time, as to put the Coopers on, then tell us we had to bring the car back two days later to get the proper tires on.) And also after failing to remove the old oil filter gasket during an oil change, which caused a massive leak and required me to fix it myself along side a road. I would also add that this vehicle was in for tires for LIFE (and an oil change) few months ago, and we were told that the tires weren't (quite) ready yet. This would have been a good time for them to have mentioned an alignment being needed; not that we didn't ALWAYS say "and anything else that may be due for the tires for LIFE program" every time we took it in. I grew up with a car salesman for a father, and his favorite saying was that "a salesman can sell the first car, but it is the service department that will sell", (or not), "all the others.) Interestingly, we are actually in the market for a new truck; can you guess where we absolutely will NOT be looking?

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
5 people out of 5 found this review helpful.

New traverse lease

Just 6 months after leasing our Traverse from Gault it was totaled in an accident. The staff were wonderful helping us through this difficult time. Ricky Chesebro found us another Traverse with the options we wanted at the price we could afford. He is an awesome salesman. We look forward to dealing with them in the future. Thank you Gault and Ricky!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

A totally positive experience with Gault Chevrolet

Just bought a 19 Chevy Colorado at Gault Chevrolet and the experience was totally positive. Ricky Chesebro in sales is knowledgeable, friendly and patient. He actually is fun to work with! When it came down to negotiations, Ricky and Badr were totally transparent and answered all questions clearly. The folks at Gault are terrific and I highly recommend Gault Chevrolet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy to see that you found our staff to be so patient and knowledgeable. We strive to provide excellent customer service every day. See you soon!

Amazing help with finding my perfect truck

I talked to Badr at Gault Chevrolet. Not only did he find my 2018 Colorado that I specifically want, but made it affordable and took my Cruze for a great price. The best part is he didn’t give up til he found one he could trade. So within a week of talking to him, I now own my perfect 2018 Colorado that’s one of a kind and I’ve been so happy that I trust Badr and it was the best decision I ever made. I def. will recommend Gault Chevrolet to get the vehicle you deserve.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Professional and courteous staff

The salesman and the management staff were terrific. Everybody was knowledgable and friendly. They helped me find the exact truck I wanted and got me a great deal! I would absolutely do business with them again. Thank you! A

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We?re glad you found our staff to be so knowledgable and friendly. We are here to support you through your purchase every time. Have a great day!

Trustworthy and excellent customer service

I drove 3 1/2 hours away to buy a car from Badr E. He was very trustworthy and honest. He went all the way and FaceTimed me and showed me the ins and outs of the car he Laos broke down step by step when actually buying the car. It was my first time buying a car and i had no knowledge of buying one. Doing my research i realized he gave me a great deal and made sure i was comfortable and knowledgeable in what i was doing before signing ANYTHING. Highly recommend HIM. Best, Jah Holt MPT, FNS

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We?re glad you found our staff to be so trustworthy and honest. We are here to support you through your purchase every time. Have a great day!

Best Chevy dealer in the area

2017 Camaro SS and Silverado 1500 I always buy/lease my cars from Gault, the salespeople are friendly and they go above and beyond to get you what you need. They never pressure you to buy. They always match/beat any dealer price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We go above and beyond to ensure that our customers leave our establishment feeling satisfied and well taken care of. We appreciate you taking the time to leave us this feedback. Hope to see you soon!