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Dale Earnhardt Jr. Chevrolet

(723 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (877) 459-3816 (877) 459-3816
Used (877) 460-0196 (877) 460-0196
Service (877) 460-3440 (877) 460-3440

Reviews

(723 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dale Earnhardt Jr. Chevrolet from DealerRater.

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Vehicle service

Pleasant employees and atmosphere service was great employees had smiles

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Mary Watson Lewis, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Excellent service

Great experience I enjoyed working with Andrew Griffie

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Rhone Francis, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Customer

Not well at all. Had to wait after car was dropped at 12:00. I returned at 4:45 to pickup my car and it was ready after only needing an oil change.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Fredrick Joel Johnson, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Your feedback helps us improve, so thank you for taking the time to let us know how we did. We appreciate you bringing this experience to our attention.

Dishonest dealership. Cars on website are not as they are...

Dishonest dealership. Cars on website are not as they are listed. It is a bait and switch. We found a car online that we were interested in. Even though their website listed it as in Tallahassee we called and asked to confirm the car was in Tallahassee and we could look at it. We made an appointment and went to the lot and the car was not there (it wasn’t ever in Tallahassee). Three days later, we called to look at another car and they did it again. We picked up on the game and realized their tactic was to get us on the lot and then offer to show us other vehicles. After talking to other people we learned this dealership is known for misrepresenting what is on the lot with their online listings. The same day we went to another dealership; their website listed the exact cars that were in their used car lot. Just not worth the game and run around Dale Earnhardt Chevrolet.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Hi HL, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, and are disappointed to hear how yours went. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (850) 270-1463 so we can discuss your experience further. We look forward to hearing from you.

These people are scammers!!!!! Do not go there. I went in...

These people are scammers!!!!! Do not go there. I went in to look for a truck and all they wanted me to do was buy a truck I didn't want. I just left after feeling pressured. Then I find out three weeks later that they ran my credit without my persmission! I will recommend to everyone to not do business with them. PLEASE DON'T DO BUSINESS WITH THEM!!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Jason Goss at 850-576-4000. We look forward to hearing from you soon.

used vehicle purchase

if you are looking to purchase a new or used vehicle this is the place to go! Ask for Tony degeorge. his professionalism and personality make it a pleasure to actually buy a car! listened to your needs, price range and made no effort to pressure you into purchasing. would definitely go to this dealership again and I live 3 hours away

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Renay Fl, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Dale Earnhardt, Jr. Chevrolet.

“Do not” I repeat “Do not “ buy any vehicle from these...

“Do not” I repeat “Do not “ buy any vehicle from these crooks. Make sure to look at paperwork closely, they’re good at adding a couple thousand dollars to your bill without you knowing. Called them out on it and they changed it, which should’ve been my sign to walk away. Horrible customer service, worst car buying experience ever. Now I’m stuck with a vehicle that keeps bringing all these horrible memories. Please shop somewhere else or you’ll be the next smh

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at 850-576-4000 when you have a chance. Thank you, and we look forward to hearing from you.

Service/Sales

Things happen but in the end my experience was overall welcoming. They truly care about their customers

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Latacha Williams, thank you; we appreciate your feedback! We can't wait to see you again, have a great day.

Great car service

Took my car here to get it serviced. Was satisfied with how fast the service was and how much they communicated with me. Highly recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Darrius Johnson, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Dale Earnhardt, Jr. Chevrolet. We do hope we can be of assistance in the future. Take care!

Just a bad experience

Where to start with this dealership. Sales is pure hard sell from the moment they see you on the lot. They talk fast so you can't get a clear picture and they push too hard. At least some of their vehicles are unlocked so you can see inside them. Service is well, the name is a misnomer. They tell you to get an appointment and they will get you in and out faster, well that is just a lie. It should never take 6+ hours for just an oil change. Over 3 hours to change out a rim and tire, and these are not exaggerated not 1 offs. I have consistently spent over 5 hours, with an appointment, for an oil change at this place. My nephew left them a bad Google review, and not even 5 minutes after it posted I got a call demanding to know why I left a bad review. Well they deserved that one, and this one. I was loyal to them, but just got tired of being pushed aside as others came in after me and left before me, hours before me. I can not in good conscience recommend Sales nor Service at this location.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Chris Leach, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Jason Goss at 850-576-4000, we look forward to hearing from you soon.