Bob Tyler Toyota

DO NOT PURCHASE A VEHICLE FROM BOB TYLER!!!!! Timeline of Events: Friday (Day of Purchase): During the test drive, I noticed a malfunction with the blinker and mentioned it at the dealership and was assured it would be fixed prior to taking it home. I assumed it was a minor fuse issue. Saturday: After confirming the issue persisted once home, I contacted the dealership. When I received a callback, I was surprised to hear it could be rodent damage — not a typical response to a new vehicle concern. Sunday Morning: I looked under the hood and discovered chewed wiring. I took photos and immediately scheduled a service appointment. Monday Morning: At drop-off, I was told by the service advisor that rodent damage isn’t usually covered under warranty. I insisted on a full inspection and written report and requested a warranty for any future related issues. For which I received neither. I then spoke to a sales manager, who said they would reach out to ownership. During this conversation, the service advisor confirmed the visible damage was isolated and would be repaired for free. I requested options for an extended warranty, a vehicle swap, or even a small service credit to protect myself from further issues. All were denied. My prior trade-in — a 2025 Land Cruiser — was even offered back to me, but at a markup above what I had just paid for it. Ultimately, the sales manager denied that the damage occurred prior to delivery and said I was responsible since I had taken ownership, despite the issue being flagged during the test drive. I was told by the Sales Manager the repair will be warrantied for one year and that my comprehensive warranty may cover it, but any additional rodent damage found later would not be covered. This is unacceptable. The issue was clearly present before delivery, and your team attempted to shift the blame instead of owning the problem. And yet again this dealership failed to stick to their word. Monday Afternoon: When my vehicle repair was completed, the Service Advisor showed me the work that had been completed. There were still pieces of wire from earlier sitting on the frame. At that point I was also informed that the same tech that fixed my car had done a very similar repair to another vehicle that had been on the lot prior to mine. This indicated to me that this was in fact a known problem to the dealer, which makes the response I got from the Sales Manager even more disturbing as I wonder if other customers had experienced similar treatment. As for the detailed report of the diagnosis and verifying there were no other issues I received essentially a 2 sentence statement and nothing else. Tuesday Evening: Bob Tyler management responded via the BBB and stated they fixed the damage as a goodwill gesture since it “may” have occurred prior to delivery. If Toyota requires dealers to perform a Pre-delivery Inspection, then why was the non-functioning blinker not identified as one of the required items? I brought the issue up during the test drive and was assured it would be fixed, which furthers the point they did not complete a PDI as the issue would have been identified and fixed with no further issue.

DO NOT PURCHASE A VEHICLE FROM BOB TYLER!!!!! Timeline of Events: Friday (Day of Purchase): During the test drive, I noticed a malfunction with the blinker and mentioned it at the dealership and was assured it would be fixed prior to taking it home. I assumed it was a minor fuse issue. Saturday: After confirming the issue persisted once home, I contacted the dealership. When I received a callback, I was surprised to hear it could be rodent damage — not a typical response to a new vehicle concern. Sunday Morning: I looked under the hood and discovered chewed wiring. I took photos and immediately scheduled a service appointment. Monday Morning: At drop-off, I was told by the service advisor that rodent damage isn’t usually covered under warranty. I insisted on a full inspection and written report and requested a warranty for any future related issues. For which I received neither. I then spoke to a sales manager, who said they would reach out to ownership. During this conversation, the service advisor confirmed the visible damage was isolated and would be repaired for free. I requested options for an extended warranty, a vehicle swap, or even a small service credit to protect myself from further issues. All were denied. My prior trade-in — a 2025 Land Cruiser — was even offered back to me, but at a markup above what I had just paid for it. Ultimately, the sales manager denied that the damage occurred prior to delivery and said I was responsible since I had taken ownership, despite the issue being flagged during the test drive. I was told by the Sales Manager the repair will be warrantied for one year and that my comprehensive warranty may cover it, but any additional rodent damage found later would not be covered. This is unacceptable. The issue was clearly present before delivery, and your team attempted to shift the blame instead of owning the problem. And yet again this dealership failed to stick to their word. Monday Afternoon: When my vehicle repair was completed, the Service Advisor showed me the work that had been completed. There were still pieces of wire from earlier sitting on the frame. At that point I was also informed that the same tech that fixed my car had done a very similar repair to another vehicle that had been on the lot prior to mine. This indicated to me that this was in fact a known problem to the dealer, which makes the response I got from the Sales Manager even more disturbing as I wonder if other customers had experienced similar treatment. As for the detailed report of the diagnosis and verifying there were no other issues I received essentially a 2 sentence statement and nothing else. Tuesday Evening: Bob Tyler management responded via the BBB and stated they fixed the damage as a goodwill gesture since it “may” have occurred prior to delivery. If Toyota requires dealers to perform a Pre-delivery Inspection, then why was the non-functioning blinker not identified as one of the required items? I brought the issue up during the test drive and was assured it would be fixed, which furthers the point they did not complete a PDI as the issue would have been identified and fixed with no further issue.

Dear Toyota Pensacola Team, I want to sincerely thank you for the outstanding service I received during my recent visit. A special shoutout to Mr. Peterson, whose integrity, genuine friendliness, and willingness to go above and beyond to ensure I received the best price truly made my car-buying experience exceptional. His dedication to taking care of the customer and providing honest guidance was greatly appreciated. I also want to extend my appreciation to Ben in the finance department for making the paperwork process smooth and straightforward. Thank you all for your professionalism and commitment to excellent customer service—your team truly made a positive impression on me. Sincerely, James and Maria Destin

I started searching for and getting a quote for the Grand Highlander online on Saturday, and scheduled to visit the lot on Sunday. Based on my selections online, I already knew that they did not have the vehicle that I wanted on the lot, but I wanted to view the Highlanders that they had available in the event I liked them, I would order one from them. A member sent my information over to a sales associate to contact me to schedule on Sunday. Mrs/Ms. Brooke then contacted me via email to setup an appointment, and I advised her that I just wanted to check out the vehicles they had in stock, and that I would make my decision depending on how long it typically takes to order a vehicle. I scheduled for 1 p.m. on Sunday and Brooke advised that she would bring one of the Highlanders around to the bay for a test drive/viewing. She went out to get the vehicle and returned empty handed, then advised that there was a Highlander parked in the lot that we could walk over to view. After getting to the vehicle, she realized that she had the wrong keys, so my spouse and I waited for her to get the keys for another Highlander parked elsewhere in the lot. Upon her return with the vehicle, she nearly struck another customer in the parking lot that was exiting his vehicle, and she ignored that it even happened. She then left to get the keys (again) for the Highlander that she was originally going to show us. Returned empty handed once more. We ended up taking the one she drove over on a test drive and there was zero conversation regarding the vehicle or its' features during the test drive. After returning to the lot, she told us that she wanted to show us the interior of the Landcruiser that was on the lot because it had very similar features to the Highlander trim we wanted to see. She left to get the keys and never returned. Another associate brought the keys out and advised that Brooke had another customer that she was taking care of. I came with a pre-approval for $99K and left extremely disappointed. My spouse was also considering trading in his Ram for a sedan from the dealership, but Bob Tyler just lost two customers and two sales.

Negoitiated fair deal on new Tundra. After agreeing to price, dealer added back 1500.00 at the end, which they know you won’t see at finance. I contacted sales person and she didn’t recall the deal, and sorry for misunderstanding. Get price in writing before you sign here.

After purchasing 4 cars at bob tyler this is the last time doing business with them. First time doing a lease. There’s no transparency, no professional environment, salespeople are in competition and not about customer satisfaction. Always read, ask questions and never sign any document if you don’t understand any words.

negotiated a deal after long deliberation. salesperson tried numerous time to get their price. i declined last offer, which they said was only 1500. apart. asked if i would split the difference i said no, and led me to believe they accept mine. after finance, i realized they added the 1500. back in. after talking team, they denied that this occurred, stating that i accepted their deal.

I bought a car from Ramon at Bob Tyler Toyota and he was amazing! I went on the lot looking for a RAV4 but had to think about it. I messaged Ramon that night. He. came in the next day on his off day to help me with the purchase. He made the sale so easy and was so helpful with any questions we had. I am loving my new Toyota!!

I called to get pricing information on a vehicle, and the salesman accused me of being a "secret shopper," whatever that means. He also claimed he had never heard of a "doc fee" before, insisting it's typically included in the vehicle price. Only when I mentioned his own dealership's doc fee did he acknowledge it. He also refused to provide the out-the-door pricing. Overall, a very shady and questionable experience.

I called to get pricing information on a vehicle, and the salesman accused me of being a "secret shopper," whatever that means. He also claimed he had never heard of a "doc fee" before, insisting it's typically included in the vehicle price. Only when I mentioned his own dealership's doc fee did he acknowledge it. He also refused to provide the out-the-door pricing. Overall, a very shady and questionable experience.