Bob Tyler Toyota

I was very pleased with the service I received from Bob Tyler. Sawyer helped me over the course of a couple months locate the truck I was looking for. I would recommend this dealership.

worst service ever. It has been the hardest thing to it get it serviced or the factory recall fixed. They will not work with you. had to wait 2 months for part to fix recall told it would take 2 days for fix. I went to the dealership explained to them i work out of town and need a car for the time they had mine and i could only drop off mine late. Was assured this was not a problem car would be available When I received my reminder there was no mention of my rental. 3 days and 3 phone calls later i finally heard back only to be told a different story about my courtesy car I suggest you take the ride to Eastern Shore Toyota and get better service

Stacey Conley did a excellent job getting me in a brand new Rav4

We purchased a used car from Bob Tyler Toyota, and in less than 3 months the check engine light kicked on and the push to start button was stuck in the push down position, so we brought it back to Bob Tyler Toyota where we expected them to fix the vehicle, but what they did was far from fixing any issues. To begin, they claimed to have “fixed” the push to start button, but what they did was damage the vehicle by gouging around the button with some metal object and, prying the button free. Now I have scratched and gouged plastic and metal around the button where they did this. They then told us to take the car to another shop for the check engine light, since they aren’t equipped to work on it, so we brought it to where they directed us to go. That shop quoted us $1300 for sensors to be replaced, so we did the repairs and advised Bob Tyler Toyota’s General Manager. In less than a week, the check engine light kicked on again and we brought it back to Bob Tyler and they directed us back to the same shop where they quoted us $2700 to repair an oil pump, so we had it repaired. In less than a day the check engine light came back on and I’m still having to deal with this issue. This car has been in the shop for over a month, and we’ve had to get a rental to get around. DO NOT buy a car from these guys, because they will take your money and run.

We purchased a used car from Bob Tyler Toyota, and in less than 3 months the check engine light kicked on and the push to start button was stuck in the push down position, so we brought it back to Bob Tyler Toyota where we expected them to fix the vehicle, but what they did was far from fixing any issues. To begin, they claimed to have “fixed” the push to start button, but what they did was damage the vehicle by gouging around the button with some metal object and, prying the button free. Now I have scratched and gouged plastic and metal around the button where they did this. They then told us to take the car to another shop for the check engine light, since they aren’t equipped to work on it, so we brought it to where they directed us to go. That shop quoted us $1300 for sensors to be replaced, so we did the repairs and advised Bob Tyler Toyota’s General Manager. In less than a week, the check engine light kicked on again and we brought it back to Bob Tyler and they directed us back to the same shop where they quoted us $2700 to repair an oil pump, so we had it repaired. In less than a day the check engine light came back on and I’m still having to deal with this issue. This car has been in the shop for over a month, and we’ve had to get a rental to get around. DO NOT buy a car from these guys, because they will take your money and run.

We bought a vehicle Saturday and Chandler Mull was our salesman. He did a great job explaining things to us, but he was not pushy at all. Very friendly and understanding. It was an easy transaction and we were pleased.

Just bout a car from Bob Tyler Toyota. Service was wonderful, Clayton G was very helpful and knowledgeable. Wasn’t pushy or aggressive about selling, great customer service. Highly recommend

Worst customer service, been treated as a "liar". Though my 2 cars bought through them. Mr. Tyler, Please pay attention to your Employees. Thanks HONDA.

Absolutely awful service all around. I bought a used truck in Jan 2021 from them and that experience was fine. I brought the truck in for a clunking noise I was having when stopping, which they couldn't diagnose and told me to keep driving it till it got worse (really safe right?!). After barely driving it for a month because I didn't feel safe, I was washing the truck and noticed my passenger side leaf spring was twisted. Brought it back and told them what was wrong and they then confirmed that was my issue. After waiting a week for them to repair my leaf spring (parts didn't arrive...short staffed so couldn't get to it, etc) I pick up my truck leave the dealer and my entire dash lights up. I turn around and come back, after making me wait for an hour and half I am told that the wheel bearing assembly is bad on the drivers side. Big coincidence! They then tell me I have to pay for that repair if I want it done. I asked to speak to the manager and he didn't even offer an apologize. Just told me there is nothing they can do. While waiting for my truck I watched 4-5 different customers pick up their "serviced" vehicle only to turn around in the parking lot because something wasn't done or a light was never reset. Their service dept is by far the worst I've ever been to. I understand being short staffed but your staff are not knowledgeable, helpful, or even the least bit apologetic. I'll never buy another vehicle or get any service done at Bob Tyler Toyota. If I could give 0 stars I would!

I had an appointment at 9:15 on Thursday July 22 2021 I have been waiting 6 hrs for to call me back the guy Greg Mann said it would be 3 hrs to fix. Kept calling and No one return my calls. Very disappointing experience with this company