Nucar Honda of Norwood

Thank you for sharing your experience—we're very sorry to hear about the issues you encountered. This is not the level of service we strive to provide, and we want to make things right. Our team takes this seriously, and we’d appreciate the opportunity to speak with you directly. Please give us a call at 877-0657-6352 so we can address your concerns and work toward a resolution. Thank you.

Thank you for your feedback. We're glad Tom provided helpful information and apologize for the confusion with the email response. We’ll review this internally to improve communication going forward.

We strongly reject this false and misleading review. The reality is that you attempted to pressure us into giving you a free cargo tray by threatening to write a ‘horrible review’ about our dealership, our salesperson, and Nucar as a whole. When we refused to be bullied into giving you something for free, you followed through on your threat. We believe in treating all customers fairly and respectfully, but we will not reward dishonest tactics.

That’s Incorrect Marc was very rude and Belligerent. Negotiating is part of the process. Marc gave me his full name and asked me to post it. Exactly what I did. I’m

We take accusations like this very seriously. Our goal is always to provide transparent and fair service to every customer. If you have concerns about your deal, we encourage you to reach out to us directly at 877-657-6352 so we can review the details and address any misunderstandings.

I already went in and spoke with the sales person and the finance manager and both sent me away. You guys said the deal is done and you cant do nothing about it. I was approved to a vehicle I really wanted and they lied to me that I didn’t get approved to put me into a vehicle that I hated. They are a bunch of scam artist they do all that just to fatten their pockets and keep the promotion money.

I already went in and spoke with the sales person and the finance manager and both sent me away. You guys said the deal is done and you cant do nothing about it. I was approved to a vehicle I really wanted and they lied to me that I didn’t get approved to put me into a vehicle that I hated. They are a bunch of scam artist they do all that just to fatten their pockets and keep the promotion money.

Thank you for your review, but we need to clarify a few details. We were upfront with you throughout the process, showing you exactly what we paid for the vehicle, a price that already put us at a loss. Despite this transparency, you insisted on a price even lower than our cost, which simply wasn’t possible. It's also worth mentioning that you informed our sales person of your intention to write a negative review if we didn't agree to your terms. We always strive to treat our customers fairly and with respect, but we also need to be honest about the limitations of what we can offer. If you'd like to have a constructive discussion about this, please feel free to reach out. Thank you.

Thank you for your response, but I must express my disappointment with the inaccuracies in your statement. It is quite unprofessional to address concerns this way. To clarify, my comment to the salesperson was about filing a complaint regarding the manager’s behavior and composure, not about negotiating a price. Additionally, you mentioned that there were three appointments for the same vehicle I was interested in. However, how can that be the case when the car was being personally used by the manager? The mileage does not match what was listed online, and the interior condition was unacceptable. These discrepancies raise serious questions about transparency. If you genuinely wish to discuss this further, I encourage you to reach out directly, as you have my contact information. Thank you.

We are truly sorry to hear about your negative experience. This is not the level of service we aim to provide. Your feedback is important, and we will address these concerns with our team to ensure better service in the future. If you’d like to discuss this further, please reach out to us directly at 877-657-6352. Thank you.

I doubt your management could fix it. How could a reasonable person expect a buyer to spend 40K after a 5 minute supervised ride, imposed by your management on grounds that the customer might steal the car?

Thank you for your review! We're glad to hear you had a good experience with us. It's wonderful that you found our team nice and appreciated the fast transaction. Enjoy your new car!

Kerri! Thank you for your kind words! We're thrilled to hear that Zhiwei provided you with exceptional service and made your car-buying experience positive. We appreciate your feedback and are glad he went above and beyond to assist you. If you need anything else, don't hesitate to reach out. Safe travels!

We understand your frustration, but it's important to clarify that our company policy mandates that all test drives must be accompanied by a sales consultant due to insurance reasons. While we regret any inconvenience this may have caused, our priority is to ensure the safety and security of our customers and our vehicles. We appreciate your understanding of this policy and assure you that we continuously strive to provide the best service possible within these parameters. If you have any further concerns or questions, please don't hesitate to reach out to us at 877-657-6352. Thank you.

We're sorry to hear about your experience, and we take your concerns very seriously. We prioritize transparency and customer satisfaction. We assure you that we adhere to strict ethical standards and would never engage in fraudulent activities. Our technicians work diligently to diagnose and address all issues accurately. If there was any misunderstanding or dissatisfaction with the service provided, please reach out to us directly at 877- 657-6352 so we can address your concerns promptly and ensure your complete satisfaction. Thank you for bringing this to our attention.