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Sandy Sansing Mazda

(788 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:00pm 7:00am–5:30pm
Tuesday 8:30am–7:00pm 7:00am–5:30pm
Wednesday 8:30am–7:00pm 7:00am–5:30pm
Thursday 8:30am–7:00pm 7:00am–5:30pm
Friday 8:30am–7:00pm 7:00am–5:30pm
Saturday 8:30am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 consumer dealer award
View 4 awards
2019 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 902-1986 (888) 902-1986
Used (888) 868-8792 (888) 868-8792
Service (888) 901-3197 (888) 901-3197

Reviews

(788 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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We were very happy with our experience with Sandy Sansing

We were very happy with our experience with Sandy Sansing Mazda and their staff! From the salesman to the closer. Everyone was very helpful and listened to our needs. I would highly recommend Sandy Sansing Mazda and their staff for you all you car needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Professional, friendly staff and service!

Professional, friendly staff and service! Scheduling an appointment was easy and was worked into the schedule right away. Service was completed in a timely fashion and all items were reviewed with me. This is an excellent dealership; I’ve always found the staff easy to work with have been completely satisfied with the quality service provided. Great job, thanks to all!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are happy you found our staff to be so supportive during your experience here. Your satisfaction is our top priority. We are happy to pass along your comments to the team and hope to be of service to you in the future.

Sandy Sansing Mazda in Pensacola is the best!

Sandy Sansing Mazda in Pensacola is the best! I recently had service done on my CX-70 and as usual, I received the best customer service and the best service on my car. Annie in the service department was wonderful and really took care of me. She kept me up to speed on everything going on with my car, and made sure everything was completed, even recall fixes. I believe I’ll be a customer for a long time, they never disappoint!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear you found our staff was so knowledgeable and helpful. Thank you for the positive review!

They are very courteous and professional ,expedient in

They are very courteous and professional ,expedient in service and do great work ; a top notch service department

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Aaron, Thank you so much for your kind words and support!

Just terrible customer service and everything that you

Just terrible customer service and everything that you expect when it comes to an untrustworthy car dealer. Contacted the dealership about a vehicle on their website, their sales team reached out multiple times to let me know the car was in stock and did I want to make an appointment to come in and see it so that it was ready when I arrived. Made an appointment for Friday afternoon, took the time off work, arrived at the dealership to discover that the car wasn't even at the lot yet. They tried selling me a completely different car, told me it was a glitch in the system between the online system and theirs and eventually the sales person himself said that the internet sales team will say anything that they can to get you in the door. I think that sums it up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Bob, with the constant movement of vehicles on our programs, it unfortunate that the vehicle wasn't there for you when you were interested in purchasing. We will pass it along to our staff. We hope you will give us another opportunity when looking for future vehicles.

Just terrible customer service and everything that you

Just terrible customer service and everything that you expect when it comes to an untrustworthy car dealer. Contacted the dealership about a vehicle on their website, their sales team reached out multiple times to let me know the car was in stock and did I want to make an appointment to come in and see it so that it was ready when I arrived. Made an appointment for Friday afternoon, took the time off work, arrived at the dealership to discover that the car wasn't even at the lot yet. They tried selling me a completely different car, told me it was a glitch in the system between the online system and theirs and eventually the sales person himself said that the internet sales team will say anything that they can to get you in the door. I think that sums it up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We regret you had a bad experience purchasing a vehicle at the dealership. We understand you spoke with dealership personnel regarding the issues. If there is anything further, we can do for you, please contact us at any time.

My salesman Alex Floyd was very kind and extremely

My salesman Alex Floyd was very kind and extremely professional. Alex made the buying process very easy and enjoyable. I would highly recommend Alex and Sandy Sansing Mazda to everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 -star review!

From check in to check out everything was perfect.

From check in to check out everything was perfect. Shop did a very good job of analyzing the problem and finding the right solution. I will be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for you 5-star review!

I have lots of friends that say, do your own repairs

I have lots of friends that say, do your own repairs locally or get the quick oil change at the $10 place. They don’t CARE for your car like Sandy Sansing. Borrowing from my marine corps days…Once with Sandy, always with Sandy….140,000 miles and going strong!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

The dealership strives for 100% satisfaction, and it is great to see you had such a positive experience with our staff! We hope that we can assist you again in the future.

We had problems with a vehicle we bought the week before.

We had problems with a vehicle we bought the week before. Brought our concerns to Mr. Sansings assistant and they made everything right. We went back a month later and bought another car. We went back to Alex Floyd at the Mazda dealership. If we need a vehicle in th e future we will be going back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your 5-star review! We want all our clients to have a comfortable and stress-free experience with us!