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Sandy Sansing Mazda

(788 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–5:30pm
Tuesday 8:30am–7:00pm 7:00am–5:30pm
Wednesday 8:30am–7:00pm 7:00am–5:30pm
Thursday 8:30am–7:00pm 7:00am–5:30pm
Friday 8:30am–7:00pm 7:00am–5:30pm
Saturday 8:30am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 consumer dealer award
View 4 awards
2019 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 902-1986 (888) 902-1986
Used (888) 868-8792 (888) 868-8792
Service (888) 901-3197 (888) 901-3197

Reviews

(788 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Paul Turner was our salesman and he was awesome!

Paul Turner was our salesman and he was awesome!! We got a great deal and was in and out in no time!! Best experience ever! Charla (Finance) was great too. She explained everything very well and was very efficient!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hi! Thank you for taking the time to write your review! We are so happy to hear that Paul and Charla made your experience a positive one! We appreciate your business and hope to assist you again in the future! Have a great day!

Bait and switch, that is how explain what this dealer

Bait and switch, that is how explain what this dealer does. I found 2024 Mazda 3 advertised on their website. I went to the dealership, told the salesman about the car I saw and he found they had the actual car (VIN verified) that was advertised. After looking at the car I decided to buy the car. I told the car would cost several thousand dollars more than advertised. I then, again, showed them the ad on their website. The site showed, and still does show, the car price listed as follows: "MSRP $31,925," "Sand Sansing Mazda Discount -$3926," " Price $27,999." The manager then told me it was just a mistake and offered, as a "show of good will" to sell me the care at MSRP and not include the surcharge they charge all other customers." I suggested this was unacceptable and I expected them to sell me the car as advertised but they refused. They then tried to tell me how they could get my "payment the same." Another indication of their bait and switch tactics.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hello Mr. Reyes, you inquired about purchasing a 2024 Mazda3. At the time of this inquiry, we found there was an error in vehicle pricing on all websites where it was listed for sale. The dealership promptly contacted support to have the pricing corrected. We regret this error occurred and are disappointed you feel this way about our dealership. We apologize this error occurred and appreciate you for shopping with Sandy Sansing.

Bait and switch, that is how explain what this dealer

Bait and switch, that is how explain what this dealer does. I found 2024 Mazda 3 advertised on their website. I went to the dealership, told the salesman about the car I saw and he found they had the actual car (VIN verified) that was advertised. After looking at the car I decided to buy the car. I told the car would cost several thousand dollars more than advertised. I then, again, showed them the ad on their website. The site showed, and still does show, the car price listed as follows: "MSRP $31,925," "Sand Sansing Mazda Discount -$3926," " Price $27,999." The manager then told me it was just a mistake and offered, as a "show of good will" to sell me the care at MSRP and not include the surcharge they charge all other customers." I suggested this was unacceptable and I expected them to sell me the car as advertised but they refused. They then tried to tell me how they could get my "payment the same." Another indication of their bait and switch tactics.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Mr. Reyes, you inquired about purchasing a 2024 Mazda3. At the time of this inquiry, we found there was an error in vehicle pricing on all websites where it was listed for sale. The dealership promptly contacted support to have the pricing corrected. We regret this error occurred and are disappointed you feel this way about our dealership. We apologize this error occurred and appreciate you for shopping with Sandy Sansing.

Consumer response

This is the second time I have been baited into a Sandy Sansing Dealership with what turned out to be an "advertising error." This was price was published on several websites, had been on those sites for at least a week, seemed like a reasonable price and the "error" remained for at least three days after I tried to purchase they vehicle. Your sales staff then tried to get me to buy the car at a higher price, or choose a different car. I have documented both incidents. At this point it appears to be a recurring sales method by your organization.

Always ready, you can be early, they are fast, courteous

Always ready, you can be early, they are fast, courteous and friendly. They keep you informed with detailed videos, realist price estimates, texting, online tools, flexible schedules and comfortable waiting area. They don’t try to upsell you and just allow you to get the work needed done quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Consumer response

The best experience you can imagine.

I am with all of the 100s of reviews that say STAY AWAY!

I am with all of the 100s of reviews that say STAY AWAY!!!!!!!!!!!!!!!!!!!!!!! If I could give them a 0, i would! I am still trying to get a tag for a purchases from October! Our "e- signatures" & title paperwork was forged. Left the dealership in a Diesel that a "joke" (supposedly a joke anyways) was made about them filling it with gas. 20 mins later, we have a $12k repair for a fuel system. The idiots even listed it as Gas on the paperwork. I was mailed a check for half the parts, that was supposedly lost in the mail (but was postmarked after I called them again). It was returned dishonored due to stop payment & they refuse to re-issue it. I have contact about 10-12 legal departments to report this. I hope every one of their dealerships are shut down & never gets to screw anyone over again. Also, google all the lawsuits against them before purchasing! I wish I had! Vehicle was purchased thru Mazda but everyone of the dealerships work together. Jackie Grey & Kelly from Chevrolet are the 2 that was to try to say I signed the title paperwork but I have proof that it was signed prior to me stepping into the office! If you decide to try test your luck, DO NOT E-SIGN ANYTHING!!!!!! Make them print & show you EVERY PAPER & ONLY wet signatures!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

This review is part of a negative campaign, and the dealership will not respond as such. We have received your formal complaint and will respond through the agency in which it was received.

Jim and all the service team are always courteous and

Jim and all the service team are always courteous and friendly. The services are done right and I feel confident that my car is road ready.,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for highlighting some of our staff who helped make this such a great experience! We hope that we can assist you again in the future!

Took our Mazda in for repair and service after a recent

Took our Mazda in for repair and service after a recent accident, they handled everything from the accident then serviced the car. Work was promptly completed and within their estimates. This our forth Mazda from Sandy Sansing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're delighted by your glowing 5-star review! Thank you for choosing Sandy Sansing and sharing your positive experience. We appreciate your support and look forward to exceeding your expectations again.

They were Pleasant and Professinal but forgot to give me

They were Pleasant and Professinal but forgot to give me the key remote. Still waiting.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Hello, thank you so much for your 3 star rating! Please reach out to our Customer Service Department if you need any assistance with receiving this remote.

Worked with Jim Krossman.

Worked with Jim Krossman. Extremely pleased. Courteous and professional. Took me into shop, showed me damaged area, explained what needed to be done and why. Quoted very reasonable cost. Work done quickly and correctly. And, VERY IMPORTANT, no one hammered me to purchase additional products and services. Thank you Jim. I will gladly recommend you and your service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

The dealership strives for 100% satisfaction, and it is great to see you had such a positive experience with our staff! We hope that we can assist you again in the future.

DeMarcus was awesome in helping me purchase my first car!

DeMarcus was awesome in helping me purchase my first car! Let me drive multiple cars and did not pressure me into a purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.