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Pete Moore Imports

(1,772 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–2:00pm 7:00am–2:00pm
Sunday Closed Closed
2023 consumer dealer award
View 9 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,772 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Pete Moore Imports from DealerRater.

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Excellent service

I was recently in an accident and have a cast on my left arm, right foot. We needed to get another car ASAP for the multiple doctor visits and something low to the ground for me to get out of the wheelchair and into the car. The salesmen helped me and made my visit as painless as possible. I can't say enough about our visit and Mark Torellli and Randy. Excellent service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

great experience start to finish

Everything we expected and more. Great deal and quick results. Our salesman was friendly and very efficient during our sales experience. We will go back for our future automotive needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

"Great Business Ethics!"

My Husband and I were very impressed with Pete Moore Team, Mark Torelli and Kim Gilbert !! Mr. Torelli was knowledgeable about the cars, efficient in his work and polite. He is not a pushy salesman. I LIKE THAT :D Lady Kim Gilbert was very impressive, focused, clear and on point, yet still personable. Glad to see that Business Ethics is alive and well at Pete Moore Volkswagen in Pensacola, Florida, YES!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Outstanding Service

Best experience I have had buying a car! From the minute my husband and I walked into the showroom we were immediately greeted with warmth and friendliness by the staff especially Jeff Korel the sales manager. Jeff introduced us to Mark Torelli our (salesman who was absolutely fantastic. Mark was patience and not pushy and was excellent in determining our needs. Rich the tech guy is a genius when it comes to linking your phone and car. Kim the sales finance manager was efficient and yet quite personable. We felt right at home and will not go anywhere else to purchase a car. We will always highly recommend the Pete Moore organization. A CLASS ACT!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

All Around Great Customer Service

Kudos to Pete Moore Volkswagen for making our experience leasing a 2016 Jetta a very pleasant one. We had the pleasure of working with Leo Page and Shane Miller in test driving several cars in an effort to find the best option for our son. Both were well versed in the features of the cars and how they compared to their closest competition. Financing options were discussed as well. We are pleased with the car, the great price, and the wonderful lease terms. Tom in finance was helpful too and Jeff Korel was gracious in thanking us for our purchase and ensuring we were happy. With an overall positive experience like this, we will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

FANTASTIC!

My very first car buying experience! I researched exactly what I wanted and loved working w Leo. No hassle, very easy, and he is so friendly and knowledgeable!! Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great Service.

Leo and Kim both did an excellent job. Leo really helped out on the cars information and at no time did I feel pressured to buy the car. Is definitely worth the hour drive to reach the place. Kim gave me straight to the point answers and was very kind. Very good Business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Very nice! Never felt pressured.

Leo is one of the best salesmen I have ever dealt with. He never tried to pressure me into anything, which is unusual for a car salesman. He was very knowledgable about cars and seemed genuinely interested in our satisfaction. Thank you Leo.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Definitely worth the drive out of town!

Mark Torelli was a great salesman from multiple emails before the sale to following up after. We had to drive more than 2 hours, in heavy traffic, to get to this dealer but it was worth the trip and we will be heading back this way for any service needed. Looking forward to doing more deals here in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent Service

My experience when buying my vehicle at Pete Moore was excellent and was the best experience I had in buying a car. Their system is streamlined an affords the customer an experience to remember.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.