Coconut Point Ford

SKYE WAS AWESOME IN GETTING ME TAKEN CARE OF. SHE KEPT ME UP TO DATE WHILE IT WAS BEING SERVICED.

Coconut Point's QUICK LANE service is very disappointing. They quoted low for 30k miles service and it tried charging me $400 more when I arrived to pickup my F150. A week later I noticed they hadn't reset the maintenance reminder so had to go back twice for that (first time Quick Lane referred me to service dept who quickly reset). 3 weeks after service I started getting a low battery warning so they never checked the battery apparently. 5 weeks later I noticed something hanging off the bottom of my truck and it was the splash shield which was poorly rigged up with wire. Even if they didn't break the shield they should have alerted me to this when they performed the service. I called and left a detailed message for Dillon who never returned my call. Jorge was the service advisor I dealt with initially. Very Poor Service! I'd recommend going to another competent dealer. Chris W

Dishonest. Sales department said it would take care of a day running light that wasn't working soon after purchase. Service manager parked my truck around back, had me wait 2 hours just to give me a $2500 estimate, he knew would be the outcome from the beginning. Sales changed their story and said they would not cover the repair. Could have been honest with me up front instead of jerking me around for two hours.

We thought we needed something repaired. However, after the technicians did a thorough inspection, we were happy to learn there actually was not a problem. Excellent customer service.

Service department is outstanding. Steve Heinking is the absolute best. He went above and beyond to help me. Iwill refer people to Coconut Point

Marc, the Salesman was great! He was patient and understood what was important to me. Billy in Finance was excellent, and Management was Great and worked to get me the best price for my trade and my new vehicle!! I love my Bronco!!

Your dealership has associates that are friendly and informative and very pleasant atmosphere. Its a pleasure to have my car serviced.

Repairs to front end were supposed to have solved noise issue. Not so. Noise persists and is coming from rear end of car. Possibly the differential.

Marc was excellent, didn't try to hard sell us, found a difficult to find Mustang Mach E which showed up on the computer as being delivered, but was actually on the lot. The price we paid was OK along with the 0% financing. I might have been able to get a better price at another dealership (possibly not in Florida) that had more Mach E's in stock. Not sure. But overall, good experience, would recommend Coconut Point Ford and Marc as a salesman.

Did not do good job of explaining accessories and icons on screen.Second why don't I have matching car tires on new car?