CardinaleWay Mazda Mesa

Some things like back seat stock up right can't put it down, no floor mats, gas little door loose. Things that were not fix before I got it.

All about the money and not about customer service. Out to make a quick buck and are liars. Worst dealership I've ever been to. Not so nice attitudes on the phone. Get new employees and managers. They are horrible.

As usual, sensational services on my 2017 Mazda 2017 by Nick Santarsiero and his team!!! Friendly, professional, reasonable and timely, among many other attributes

We had an amazing experience at this dealer. Tanner was our salesman. He was very knowledgeable and informative. This was probably the best experience buying a car that we have ever had he was very knowledgeable in the mazda brand as well as the used Kia we looked at before settling on a cx5 he showed us how to use all the new electronics. So if your looking at buying a new vehicle Tanner is the MAN!.

We used this dealership to service our non-Mazda vehicles because of there outstandibg service department until we were had to pay a 3% service charge to pay by credit card.

Good news was a refund of $2,494. Bad news was it only came after two letters of complaint to the Arizona Attorney General Office. There has been no personal contact with me from any Cardinal Way employee. In a period of five days, I test drove and priced a used car I wanted at Cardinal Way on Day 1. On Day 3 I prices a similar car at a Phoenix dealer. On Day 4 the Phoenix dealer advised that his car had been sold to another buyer. On Day 5 the Phoenix dealer called to say he had arranged for Cardinal Way to sell me the car I had seen there on day 1 and with no traditional dealer add-ons and he gave me a name at Cardinal to contact. Later the same day I went to Cardinal, got a price (which I later discovered had includes $2,494 for something called AFTS and doc and admin fees) and bought the car. The car was delivered with no second key fob, no maintenance records, some incidental items missing (one rear floor mat, tray in console and tire valve caps and there were three separate noticeable chips in the windshield). The reason for this review is primarily due to the lack of response from Cardinal Way when I asked for clarification or help with deficiencies. The only contact from them was the check which came in the mail with no explanation, which I gratefully accept, however, Mr. Mortier's letter to the AG Office which I received a copy of from the AG was neither completely nor accurate, nor did it credit me with any justification for my issues. Statements like "I take this very seriously" seemed to be geared toward repair of any deficiencies of the dealership's standing with the AG.

Everyone at the dealership treated me and my wife with with the most respect and understanding possible so to me The Mazda Dealership is the best dealership to conduct a happy beneficial car buying experience signed your loyal Costermer Brian an Melanie

Excellent buying experience everytime, third car from here and will be coming back for sure! Billy and Mike will get you right!

I found the listing on cars.com for a clean white 2020 Convirtable Chevy Camero. I made contact with Chase, then I drove in from Tucson. Chase stayed in communication with me through text messages. He was patient, low pressure, but let me know he was there with the Camero. Got there kind of late like 4pm. When I got there, he had the car ready for me, freshly rinsed off. He greeted me with a smile, a firm handshake, and the car-facts report. Took my my driver's license for a quick copy and we were off to test drive the sleek, clean, white convertible Chevy Camero. 🙌 But before that he offered me to take my choice of a cold beverage, and I definitely took him on on his offer and got a diet coke. He didn't tell me where to drive or not to drive. He stated that I should feel very free to jump on the free way. Very easy going young guy. Very friendly. As we were driving, he gave me confidence when he told me that they do a 140 point inspection (if I'm not mistaken on the number of points) We came back, and got started on the paper work. My financial profile isn't the most ideal but after a bit of time and some resourceful tenacity, they were able to get me approved. They let me leave my Camry I came to the dealership in, there at the dealership inside the gates overnight. As we were buttoning up the paperwork, it began to rain. Chase was there with an umbrella to walk me to my (new to me) 2020 White Convertible Chevy Camero! Oh yeah! One of the most memorable moments of my life! Thank you Chase!

Chase was a great salesman. He researched things before we arrived, had our Dutch bros and the car waiting when we arrived. He went above and beyond to make sure the deal worked. His work ethic showed and it ultimately helped us make our decision on where to buy a car.