Reviews
Had an outstanding experience buying a used vehicle last
Had an outstanding experience buying a used vehicle last week. Steve was great as well as all of the individuals we worked with. Buying a car has always been stressful. They made it easy and we love our new car! Brad
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy you found our staff to be so supportive during your experience here at Napleton's Aston Martin of Downers Grove. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Agnes Romanowska was phenomenal to work with!
Agnes Romanowska was phenomenal to work with! She was thorough and made sure all my needs were met. Would absolutely recommend working with Agnes to anyone looking to buy a car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
Agnes was very helpful through out the buying process and
Agnes was very helpful through out the buying process and went above and beyond to make sure that I was taken care of during the whole purchase process. I can’t say enough that she is the best in the business and will not lead you on or waste your time.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Christian, thank you for your positive review. We're glad to hear that you found our team here at Napleton's Aston Martin of Downers Grove so helpful in the purchase of your new vehicle. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Just what to thank Agnes for a great job, she's the best
Just what to thank Agnes for a great job, she's the best she helped me select the car I wanted explaining all details, of the car and pricing and quality.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Mike, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Great experience!
Great experience! Made purchasing a car simple. Much appreciated. Agnes was amazing! I recommend her and this dealership if you want any easy purchase of an amazing automobile. Thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
I recently purchased a vehicle at this dealership and
I recently purchased a vehicle at this dealership and upon arrival I was semi impressed. Although renovations were being made at the time, it was a nice dealership and the customer service was great but after I purchased my vehicle I received my warranty paperwork in the mail a few weeks later which was not what we agreed to or what I had paid for so I reached out and spoke to the finance department manager who sold me the extended warranty. He agreed there was an error and said they would take care of it immediately but after several weeks later, multiple phone calls and emails I have not received any follow up correspondence from them in almost 90 days. Most of the calls now get transferred to voicemail but never returned. I would be very careful when purchasing or extending your warranty with this dealership because the terms and agreement you pay for may not be what you get and your calls may get ignored once the sell has been completed!
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hello, thank you for bringing this matter to our attention. We regret that you had this experience with us. We have informed the management someone will reach out to you soon.
Agnes & Margaret were great to work with!
Agnes & Margaret were great to work with! Process was smooth and painless. They didn’t have any hidden costs or try to push add-ons. I will definitely look to purchase from them again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
Having purchased many special cars throughout my personal
Having purchased many special cars throughout my personal collector career, Understanding and thorough care from Napleton Aston Martin was exemplary.. Agnes and Margaret touched on every detail to clarify any unknown. As well as their fine financial staff. This experience brought another dream car to come true… smoothly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Price gouging at its finest.
Price gouging at its finest. I attempted to purchase a Mercedes Benz amg gts from this dealership and asked if they would consider a price reduction. I was informed they sell all their cars at full list prices. They are not flexible even though their ad is flagged with HIGH PRICE in bright red letters. Perry (general manager) told me to buy a Mercedes at another dealership because they do not reduce prices. I believe I will take his advice and spend my hard earned money with a dealership who values people and building long term business relationships. Buy a car here if you want to overspend thousands of dollars. They are arrogant and condescending. If their owner only knew how new potential buyers are treated, they would all be looking for another job.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us at (312) 888-2967 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
Outstanding sales team!
Outstanding sales team! I had never considered a car purchase out of sate, no less across the country! But they made that feel exactly like picking it up next door. Zero hiccups, perfectly seamless sale from start to finish. Don’t limit yourself - up your game nationwide and get what you really want from someone you feel good about working with. Napelton sincerely believes in making sure you’re truly happy with every step of your purchase - including checking in after. I’ve never seen that level of care and attention from any dealership before. I’m quite sure I’ll be back.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Christopher, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!