Napleton's Volkswagen of Sanford

Always great service when I come here will Miss Roxy although I know Jonathan and Jacob are phenomenal. I will always recommend Sanford service!

I drove from far to see a Tesla that was sold before I got there. I was frustrated at first but Ms. Felicia the customer relations manager stepped in and genuinely was apologetic I wanted to make things right I appreciate her sincerity and she sent me over to the Orlando location where I bought my new Tesla with Eddie. I'm very grateful for the customer service. I received five stars to both stores. Thank you, Miss Felicia!

Roxy in service is always amazing and Ms. Felicia really helped out receipts getting my warranty information after being transferred around and around. I really appreciate these 2 Woman it’s people like them who customers like myself can feel comfortable enough to keep coming back..!!! Thanks ladies

Roxy and Felicia are the reason why people like me can have some confidence with dealing with dealerships. Roxy in service is always amazing and recently last week I had an issue trying to get finance on the phone or call me back. Then I remember the last time I had service customer relations manager Felicia was walking around making sure everyone was good offering coffee and water to us in the lounge and mentioned if we need anything to ask for her she was so pleasant smiling. So I called the number on the card she gave me and guess what she didn't answer I was disappointed but left a voicemail . To My surprise about 2 hours later she sent me a text from what I assume was her personal cell phone apologizing, she was off it was Wednesday but she still called me and assured me she would take care of it the next day. I got a notification at 9:30 am the next day with what I needed in my email Thank you Felicia!! I will be sure to spread the word everywhere you n how you took care of me!

As I sit here in the waiting area I want to express that buying a car from this dealership has been the worst experience of my life. From day one, they used manipulative sales tactics. I came in wanting to see several cars and was only shown one. I was told it was “the car for me” because of low mileage. In reality, it’s been nothing but a money pit and constant stress. Within the first couple of months, the engine misfired. I brought it back, not once but twice, and both times I was brushed off and told it was just “bad gas” and advised to use high octane 93 gasoline. After that, I was even told nothing could be done under warranty until it happened a third time which I later learned was completely false. My car was still covered under the factory warranty, but they deliberately stalled until it expired so they could stick me with an extended warranty deductible instead. By the third time, they finally “replaced” the fuel injectors. I picked up my car thinking it was repaired only to find it driving worse than before. In other words, I left my car in their hands and it came back broken even further. This is not just one bad visit. This is a pattern. I’ve had the same experience with this dealership before when I owned a different car. I tried to show loyalty and give them another chance, but clearly, they value scamming customers over fixing problems. If you are considering buying or servicing a car here, save yourself the nightmare. This dealership will lie, stall, and take your money and leave you with a worse car than you started with.

Went looking for a car for my kid. Didn't find what they wanted but everyone here was so nice and polite and genuinely helpful.

5 diamond experience with Mike. He went above and beyond helping my wife understand the extensive info system. I have purchased over 13 VW cars from Napoleon.. Never disappointed.

Drove to see a car advertised on their website after no response from the sales team after 2 days. The car was great, but they tried to force me to pay for nearly $3000 in non-negotiable zero value ad-ons. I was shocked by the gaslighting of them trying to make me believe this was normal, and all dealers have these fees. I found the same car at another dealer who sells cars at market value without the fake fees. They took a highly regarded dealer (Aristocrat) and turned them into Napleton trash. Avoid this place when searching for your next car.

Yesterday I had a wonderful experience buying my car from Napleton Volkswagenof Sanford, Cliff was really patient and compliance of my demands. Nick went above and beyond to provide me with numbers that could accommodate my necessities.

Was a pleasure to work with Marcus very knowledgeable. He took the time to explain the options available to me for my quest. The experience was like no other I?ve had with sales representatives prior in other dealerships. Would definitely recommend visiting.