Reviews
Excellent service, Customer service made me feel at home.
Excellent service, Customer service made me feel at home. Definitely recommend. Never thought I would love in a Volkswagen until I got to Sanford! They got some options!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Veloz, thanks for your great review and giving our dealership such a high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.
I purchased a used Murano here (2021 with only 8400
I purchased a used Murano here (2021 with only 8400 miles). We noted a chip in the paint and several scratches. Unlike dealerships in the past, they offered to take care of it for me. I have had great communication with the team (Big Red aka Michael and Felicia)! They made special arrangements for the vehicle to be done on my schedule and always do what they say they will!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had an excellent experience at Sanford Volkswagen of
I had an excellent experience at Sanford Volkswagen of Orlando! Michael, the salesman, Ben, the finance manager and Felicia really made my experience at this dealership. Awesome! Thank you guys and have a great holiday! George Murphy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Murph, we're glad to hear you found our staff to be so informative and helpful. We are always more than happy to assist you if anything else comes up. Take care!
Michael was excellent in assisting me with purchasing my
Michael was excellent in assisting me with purchasing my new vehicle. He answered all of my questions, was very patient with my kids, and made sure I was comfortable with the purchase. I am very pleased with my experience and would highly recommend Michael and the team at Napleton Volkswagen!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
On 1-31-24 I purchased a 2020 Lexus LS 500 from this
On 1-31-24 I purchased a 2020 Lexus LS 500 from this dealership and the 4 wheels has "road rash/curb scrapes" so as part of my deal I received a "we owe" from the dealership to have the 4 wheels repaired. The person assigned to do the repair said he was unable to do it bc the wheels were chrome so I spoke with my salesperson who spoke with management who offered a $350 check to be sent to me instead. To date, I still have not received this check (over 60 days now), I have made over 20 texts and numerous calls and left voicemails. Please be aware of this dealership and these unscrupulous business practices. I am now trying to contact the dealer to initite the arbitration process to settle this unresolved issue. Worst experience I've ever encountered at a dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to leave this feedback. We regret that your experience with us was so far below the standards that we set for ourselves and we want to inform you that the management has been notified.
Hi CarGuy. I spoke with Nick, one of our Sales Managers and he let me know that a check request has been given to our accounting office. I am truly disappointed that this has happened, and taken so long to resolve. My name is Jodi Taylor, and i am with Customer Relations. My direct number is 407-930-4764. Please keep this for any future needs you may have, so this kind of issue don't happen in the future. Again, we do thank you for your business and support, and truly apologize for the wait on this matter.
HI Mr. Bucciarelli! Thank you so much for talking to me, and letting me help you get this concern taken care of for you! You have my direct number now, so if you ever need anything in the future, please let me know. We truly appreciate your continued business and support, and hope you have a great weekend!
This issue has been fully resolved as of today. Thank You Jodi for assisting and getting quick resolution. (For some reason it is not allowing me to adjust my star rating as I would make this 5 ⭐️⭐️⭐️⭐️⭐️ now)