Reviews
Oscar was great help to find mu wife a new vehicle.
Oscar was great help to find mu wife a new vehicle.we decided to go with the new Tiguan.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi John, we appreciate you choosing Napleton's Volkswagen of Sanford! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Just bought my volkswaagen tiguan and i was attended by
Just bought my volkswaagen tiguan and i was attended by Oscar the process was fast and easy
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mike, we're glad to hear our staff took such great care of you. We hope we can continue to be of service to you down the road!
Jean was awesome and made me feel very comfortable
Jean was awesome and made me feel very comfortable purchasing my vehicle. He was also very knowledgeable about the car and was able to answer all my questions.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if there is anything else we can do for you; we are more than happy to help!
Service Advisor Johnathon Fiermonti is an asset to the
Service Advisor Johnathon Fiermonti is an asset to the Napleton team. He is very polite and professional. John took the time to answer all my questions and even offered some very helpful suggestions. Ultimately, my car was completed in less time than I thought it would take, despite the shop being so busy that day. I would definitely recommend Napleton in Sanford to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We are always more than happy to assist you if anything else comes up. Take care!
My wife and I went to Napleton VW in Sanford Fl to look
My wife and I went to Napleton VW in Sanford Fl to look at a 2003 Nissan Murano. We arrived and spoke to the salesman, took the car for a test drive and everything was going fine. My wife really likes this car and we intended to purchase it that day,and were paying cash, after talking to the salesman he went to talk to the sales manager. I told him I was not going to play his game with going back and forth with the price & to just get the best price right away or we would walk. --This is where thing went south---He comes back with the price--Now the car was advertised for $24,000. all of a sudden there is another $1750. added when I ask what this is for he says this is for the new tires, brake rotors & brake pads----This car had 13,000 miles--( there is no way it needed pads & rotors & likely not tires) -I seriously doubt they did any of this work. --I told the salesman that this should be included in the advertised price, --I was told no this is additional--B/S--Then there were dealer fee's over $1800. plus tax, tag, etc. By the time it was done the price had now jumped to $29,995--Thank you but No thanks--This is false advertising & a flim flam game. -- So We walked--I found a better one at another dealership without the bait & switch tactics that Napleton VW attempted. Guys there are plenty of places where you can purchase a car, there is no shortage of good used cars available for sale, Dont let yourself get scammed by a dishonest sales staff or dealership. --Beware-- If I could give a lower rating to Napleton VW in Sanford Fl. I would. --Dont walk--Run away from this dealership. --I even own a VW and I would never go back to Napleton VW.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to our attention. We are sorry to hear about your experience and take these allegations seriously. Our aim is to provide transparent and fair pricing, and we deeply regret that you feel this was not the case. We want to investigate this matter further to understand what went wrong and how we can improve our processes. Please contact me directly at 630-382-0339 or email ER@napleton.com. Your feedback is invaluable, and we want to ensure this does not happen again. Kind regards, Eduardo Rodriguez National CX Director
i was looking for an all wheel drive vehicle.
i was looking for an all wheel drive vehicle. Oscar found a nice Nissan Murano.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
this dealer have a great inventory .
this dealer have a great inventory . Oscar and Nick were very helpful in the proces .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
shoping for a new s.
shoping for a new s.u.v we decided to go with a new tiguan . thanks to Oscar and the team for the help
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Thanks to the team here at NAPLETON VW of Sanford.
Thanks to the team here at NAPLETON VW of Sanford. Eddie helped my cousin leave in a new car I highly recommend this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any further questions, please give us a call. We're always happy to help!
What u see is what y get with this dealership.
What u see is what y get with this dealership. Absolutely no frills they don’t even clean the inside of there cars/trucks!! Pretty deceving place in that u make an appointment to see a vehicle u get checked in & the salesman/ mgr (Nick) even says hi & shakes ur hand but that’s as far as the professionalism goes for this place. My husband & I both felt that our salesman JT although he was courteous -really didn’t do a good job of selling us the truck we picked out. Also spent time in the customer lounge def could use a through cleaning.!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (407) 365-9005 at your earliest convenience to discuss how we can turn this experience into a positive one.