Napleton's Volkswagen of Sanford

Always a great experience whether buying a new vehicle or returning for service.. The staff are always friendly.

My visit on 07/16/2024 to VW of Sanford was very good the salesman was very kind and helpful they did do everything they could to help me, which I really appreciated and I am thankful, we had agreed on a deal which I was happy with, well while they were doing the paperwork I had told them I was going home to get the title and the 2nd key. Well when I was on my way back they salesman Tiago had texted me saying I had disappeared without telling me and If didn’t want to buy the car I didn’t have to do that, I was like sir you have my id and I had said to team mate I was going home, I think it was very rude to said that when I had already agreed to our deal he even said he had not been rude well you were just saying I left without telling you to but purchase the car which that was not the case. Very poor customer service.

As a revision after posting and speaking to management (thank you Felicia), we have come to a satisfying agreement. They were very apologetic and worked with me to resolve the issue. It was a pleasant and understanding transaction that you would not expect from a dealership. Problems do occur and if you are patient and understanding you can see that in others as well. Resolving a matter is one thing but accepting responsibility and owning it is highly admirable. Thank you Napleton VW. Respect.

I bought a Tesla Model 3 here regrettably; the experience was not great. I had to resign the agreements three times due to mistakes made by the dealership. They attempted to sell the car without the mobile charger included, Telling me it is “slow”, well guess what it’s pretty necessary when you have no other option. Additionally, the brand-new cars on the lot appeared poorly maintained, covered in dust. If I were VW corporate, I would be quite disappointed in the presentation. The windows in the dealership also look horrible, with marks and are dirty. Getting my license plate and registration took an exorbitant amount of time, despite multiple calls where I was repeatedly told they didn't have my plate, given no timeline or when to expect it. Contacting their office was nearly impossible, with long wait times on the phone. They emphasized using your own phone as the key, but the key card was still necessary and is always the primary method, on a Tesla. You can’t setup the phone key without first having the key card. The key card they gave me was heavily deformed and just felt horrible, they have no pride. They failed to disclose significant damage, including a major dent in the rocker panel, strategically parking the car to hide it multiple times. Their pricing error amounted to a $2k mistake, necessitating further resignations of agreements. I was even questioned about my choice of a Tesla, which felt unnecessary. To top it off, they called me about an oil change for a Tesla, an EV which tells you about their poor organization and records, post-purchase. What is the point of their 'required inspection' if they inspect nothing and inform you of nothing? Dealer fees and inspections were charged without informing me of significant issues like the hidden dent, bad wheel bearing, and a faulty lower lateral link—none covered by the Manufacturer warranty due to the initial dent in the car.

Great dealership. Have worked with them for years. Only real complaint is the music they play in their showroom is too loud and awful. I worked with a young man named Tiago who was very pleasant and efficient. He's new to his career but very personable. He answered all my questions.

I went to go look at a used Tesla and the one I originally wanted had sold but thanks to Jeremy I was able to test drive a white one but unfortunately it was out of my budget.. although I didn’t buy a car I must say his patience and willingness to help me was beyond me. The whole vibe and staff was wonderful keep looking but if they happen to get one that works I’ll be back….

Dominik white great sales man, he help me every step of the way and took good care of me. To all my Caribbean people that need a good car and deal ask for Dominik he would hook you up.

looking to get into a large size s.u.v came across this dealership. Oscar was the sales rep. helping us.

came to get a Tesla and i end up getting a certified Volkswagen id.4. Oscar was able to find a great first time buyer program with a local credit union.

looking to upgrade our vehicle to a truck , we found a low mile used Nissan . Thanks to Oscar and the team for the help.