Reviews
Great Place to Service Your Vehicle!
What an amazing place to get your vehicle serviced. I was super impressed from the phone call I made to schedule the appointment, to the cleanliness, aesthetics and amenities they offered while I waited for my vehicle to be serviced. I would highly recommend reaching out to them not just for sales but for service as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jerome, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Repair/warranty not perform an was told by ser
Brought car in for a repair that I was told was on wArranty made appt showed up got rental and was told not covered on my policy ! Came back was told car was washed detailed only to get in car and not cleaned and had to wait for them to clean the dealership is going down hill and the customer service is lacking! Got the run around and wasn?t treated like in the past!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Allison, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Ft. Lauderdale take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 949-0623. We hope to hear from you.
Owner
Service advisor was awesome. Very friendly would highly recommended them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
Seamless Experience
Joe Hagen at Fort Lauderdale Mercedes made getting our new GLE seamless, easy, and transparent. He provided us all the options we could take from full-pay, lease options, and finance options so we could easily compare which would be best for us on the car we zeroed in on. Very happy with the experience, and very happy with our brand new bad-a$$ looking SUV.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased to hear you had such a positive experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit! Drive safe!
Chris J. was outstanding!
Our service representative, Chris J., was outstanding. He is very personable, friendly and efficient. He got us in and out very quickly and our repairs were completed without a hitch!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Don't hesitate to call us if you ever need anything. Be safe on the road!
Buying a new Mercedes Benz
My sales representative was very helpful. He was able to answer all of my questions.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
boriquaphd@aol.com
I had a scheduled appointment, I was quickly attended to by Chris, my service consultant. He provided me updates while my car was being serviced and got me out quick. thank you for the great service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ft. Lauderdale! Don't hesitate to call us if you ever need anything. Be safe on the road!
Tire repair
Great customer service !!!! I had a great time waiting
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Zoe, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes of Ft.Lauderdale
Very Pleased the service I received while buying a new car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Daniel, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Over priced service waited three weeks to long.
Over charging for service or repairs. Several weeks to get vehicle fixed for minor repairs. Extremely expensive, no communication, one of the worst Mercedes dealers I have been associated with. New England Mercedes dealers are much more reasonable, accommodating, communications is better, and people are better.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Joseph, thank you for bringing this matter to our attention. Please call our General Manager at (954) 949-0623 for ways we can work towards resolving these issues. We look forward to hearing from you soon.