Reviews
Over priced service waited three weeks to long.
Over charging for service or repairs. Several weeks to get vehicle fixed for minor repairs. Extremely expensive, no communication, one of the worst Mercedes dealers I have been associated with. New England Mercedes dealers are much more reasonable, accommodating, communications is better, and people are better.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Joseph, thank you for bringing this matter to our attention. Please call our General Manager at (954) 949-0623 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Buyer
Great customer service. It?s always a pleasure when I need something done or fixed....
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Tedra, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Avoid if you would like service after the sale.
I did an internet purchase on the vehicle and had a great experience, till I picked up the vehicle. I was told I would be be picked up at the airport by my sales representative Joe Green, I ended up having to take an Uber to the dealership as he was in the sales meeting. Throughout the morning he seemed extremely overstretched with other deals and activities going on. I heard several of his coworkers being very unprofessional in the comments and conversations that were being held on the sales floor, one blonde coworker yelling at an older coworker in a very demeaning tone. I was also told the vehicle comes with the warranty, but when I tried to use it I was quickly brushed off and told to take it to another AutoNation dealership none of which are close to me… Avoid this dealership if you would expect to have any type of service with your purchase.
- Customer service 1.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Kenneth, thank you for taking the time to leave us feedback about your experience with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 949-0623 to discuss what we can do to help.
Mercedes Service Department
The service was okay but the waiting is simple with no snack or Vending machine. Best waiting room is Dodge Arrigo of West palm beach hand down
- Customer service 3.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mackenson, thank you for taking the time to leave us feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Evan review
Excellent customer service. Brandon my service rep kept me up to date with when my car would be ready
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Evans, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
my service experience
A dealership is never any better than its representatives. The customer care representative that took care of me twice now, Christopher Jablonski, is the reason I will keep returning.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Body Repair on my SL - Bumper repair
Tehara was excellent - great follow up and extremely professional
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Myrna, thank you for your kind review; we are happy to pass along your comments to Tehara here at Mercedes-Benz of Ft. Lauderdale! If you have any further questions, please give us a call. We're always happy to help!
Service
Fast and almost perfect. Almost because my only complain is that they change my seat driver position. I recomend that they can change but save in the memory the original position, so when the work is finished the seat position can be place in the original one.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Daniel, thank you again for taking the time to let us know how we did. We hope you have a great day!
Mr. Paul Pellegrino
Professional all the way : Elie , Ala, Paul , Mike , Stephanie and Giff were all first class and made the buying process simple. The "No Haggle " price is justifiable , you want the car or you don't. The $799 "Dealer Fee" ( add'l profit a dozen other lame reasons ) thrown in at the signing IS NOT. However, as a shrewd negotiator, I was able to get a free ball cap from Giff to close the deal
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new vehicle, Paul! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SERVICE/MAINTENANCE
PLEASED WITH FIRST EXPERIENCE..................................
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!