Napleton's Northlake Chrysler Jeep Dodge RAM

If I've known any better words, then I will use them for Pat Lannon (Service Manager). Pat has done an exceptional job to fix my truck, and I so appreciate his service at Napleton Northlake. THANKS very much! Nick Tu

"Customer service was magnificent and extraordinary. I had a great time with my purchase thanks to the help of Freddie Hubschmitt, I truly felt he listened to my needs as a salesman and offered me the right vehicle with everything I asked for, One of kind Salesman definitely will be back to purchase a car in the near future. I definitely will spread the word to friends and family about this amazing experience ever……..

Lynn and Gregg Did a great job getting our backup camera and passenger light fixed. They kept us updated every step of the way via text We just want to say thank you also to the mechanic. Napletons have the BEST STAFF Mechanics They are courteous reliable and friendly Thanks Lynn and Gregg for helping us Waldo and Laura Arroyo

The staff here was amazing and my sales advisor Christian went above and beyond to get me a great deal!!!

Great service and experience!! I was looking for a Mustang and reached out to the dealership. They were very friendly and treated me with respect. I would definitely buy from this dealership again when it’s time for a new car!

Great experience! Kaden was a great help in helping me choose a vehicle. I will definitely be coming back for the next Jeep!

Kaden and Chandler were amazing in assisting me in purchase of a new Gladiator. I will definitely be coming back for my next one.

Christian is the Best salesman ever!!!! He made my experience of scumy salesman disappear. He truly is a great person and seems to truly understand his customers and make them feel at home.

Chandler in finance really set me up for failure the very first time I decide to lease a vehicle. Not only did he swindle me and switch prices at the very very end last minute before signing the paperwork. He forced me into having to have a co-signer to lease my vehicle all because he did not check with Chrysler where I have great standing. And have financed 2 other vehicles. In addition to raising my price significantly and screwing up my lease. When I contacted him some time after the purchase he couldn't be bothered to help me. Left me hanging for weeks telling me he was looking into things. When I ask a fourth time for the information he was beyond rude and unprofessional. Again he could not be bothered with my request. But at least this fourth time he actually told me so. "Let me drop what I'm doing to help you. You know your not my only customer." It is this in addition to terrible experience with the service department that will keep me from ever doing business with this dealership again. I do not trust them to service my vehicle as they lied to me about making repairs that were not actually done. Chandler is the rudest employee I've ever dealt with and has me stuck in a leased truck that is already way negative in equity. My family and I are about loyalty and wanted to continue to be loyal to Napletop Jeep as he have been for years now. But this was the final straw. He should be fired for speaking to customers the way that he did. Make a sale one time is great. Make a customer for life will make u more money over all than any one time deal. But good luck with that attitude and those types of employees. I'll take my business to Aarigo or Schumacher next time.

Kellum did a amazing job with finding me my dream car. He was very patient and took his time with getting me the car that I desired.