Napleton's Northlake Chrysler Jeep Dodge RAM

I inquired about a car with the dealer. They only showed one picture. I told them that I was interested in the vehicle but just wanted to see a few more pictures since I am out of state. They said they would. The next day, I still never heard back from them but I noticed that they increased the value of the vehicle well over $10k. I call but the dealer was "busy" so I spoke to his associate who said that was due to live market pricing. Sounds a little dishonest or someone doesn't know how to properly price they merchandise and advertise it correctly. Be honest with folks. You might be surprised how word of mouth could increase your sales...

They might not donate anything! Napleton Northlake Chrysler Dodge Jeep Ram do NOT honor there commitment! I purchased a car in 2013 from them. Early after the purchase they made a service error. For this error they provided me free oil changes as long as I own the car. Monday, 05/22/2023, I took my car in for an oil change. The service representative Mitchell pull up my profile and ask did I get free oil changes. I responded yes. He stated he didn't see a service contract for the free oil changes. I told him how I have been provided free oil changes and showed him an invoice with the code NC(No Charge) oil change. I told him he should be able to pull up my profile and see I do not have to pay for oil changes. He showed me his screen saying I paid $23 my last oil change. I told him his screen was an error. I ask to speak with a manager. Note: I pull in to the service department after work around 4pm. I had already been there 465 minutes waiting for someone to begin assisting me and dealing with Mitchel stating lying about I do not get free oil changes. I ask to speak with a manager. He was not sure the manager was available. He later said I could speak with a manager as soon as he was free. After waiting about another 20 minutes, I ask how long would it be. He said there were two other people in front of me. I ask Mitchell the managers name and he said Rich H???. I asked him for the spelling of the manager's last name and he said he did not know. Note: I am a senior citizen with health conditions and four special needs foster children. I left my name and my number for the manager to call me. Two days later, I am still waiting on that call from Rich H. the manager. Napleton recently agreed to settle a discrimination lawsuit because it was reported they were discriminating against minorities. Hello, I am a proud minority.

McGregor was fantastic. Was honest with us from the beginning and was a pleasure to work with. My wife and I traded in both our cars and are very happy with our new ones! Thank you!

Ryan was a big help would definitely recommend if you're interested in getting a vehicle, she made sure I was able to buy the vehicle I wanted

It was indeed a pleasure working with Billy at, Northlake Napleton. Great experience with the staff. I’m loving my new 2023 Grand Cherokee Jeep and the color is Black.

Big thank you to Marcos Dave Amie for all their help with my new purchase I could t be happier with your guys attention and customer care!

Whole team is awesome they definitely go out their way to make sure you are set and happy with your purchase big thanks to Dave Marcos and amie

Everyone was super helpful from my sales person Marcos that took his time to show me every thing on my new wrangler to Dave the GM and Amie making sure that I was happy with my purchase great team effort

Big thank you to Dave and Amie I had a few concerns after my purchase and they both were quick to handle anything I needed staying in contact with me whole time till resolved

My experience with the dealership was great. They really went above and beyond helping me.