Braman Honda of Palm Beach

Thank you Ramona for sharing this feedback on your excellent, friendly, and very informative experience you had during your recent visit to our Service Department.

Thank you Drsteveg23 for taking the time to provide this 5-star review of your recent sales experience with Scott Weisbrot who "is amazing to work with". We appreciate your recommendation, your review, and your business!

Thanks, Sean Fine for a 5-star review of the "exceptional service" you received during your recent visit to our service department. We appreciate your business!

Thank you Shirley for this feedback about your recent "very professional and great experience" during your visit to our Service Department. We are always here for you!

Thank you Frank for taking the time to provide this review of your recent visit and the "outstanding service" you received from Wally who went above and beyond. We are serious about customer satisfaction!

Thank you Lenore for letting us know about your recent experience with Nick, in our service department, who was professional and concluded your vehicle's recall process in less than the estimated time. Your comments are important to us - we appreciate your business!

Thank you so much Ryan for letting us know about your recent service experience with Rodney who was professional, efficient, clear and communicated well throughout the recall process. We appreciate your feedback and your business!

Thank you Francine for a 5-star review and for letting us know that you had a wonderful experience and plan to continue getting your vehicle serviced at our dealership. We are serious about customer satisfaction and look forward to seeing you again!

Thank you Mauvelinem for the great feedback about your purchasing experience with Lindon Williams. Congratulations on your 2021 Honda. We wish you many safe and happy miles in your new vehicle!

Thank you for letting us know about your disappointment with your recent experience at our dealership. We appreciate your interest in purchasing from Braman Honda of Palm Beach and your 90-minute drive to our location as well and apologize that we were unable to meet your expectations. I will be looking into the concerns you expressed regarding a confirmed appointment and assurances that a vehicle would be held for your consideration, but was sold 1 hour prior to your arrival. Additional information will be helpful as I review your concerns. I would like to speak with you directly and ask that you contact me either by phone or email. Carlos Gonzalez General Manager (561) 966-5233 CGonzalez@bramanhondapb.com

On Saturday I made an appt. for 2 pm the next day with Brittainy. I asked if the car woild be held until that time. Oh yes, she said, if you have an appointment, it will be held. Sunday morning I confirmed the appt. on your answering machine. I got a text back around 11:30 asking me to again confirm. I texted back at 11:40: 2:00 appt. confirned. At 12:15, I started my 1 hr 35 min. drive to dealership. At 1:52 pm (8 minutes BEFORE my scheduled appointment) I get a phone message from Eileen (?) saying so sorry, but someone came in an hour ago and we are finishing up the paperwork...but please come in and we'll show you something else. I dont think so. I literally turned around in your dealershop parking lot. Checkbook in hard, I was prepared to pay FULL asking price cash deal and drive the car home. Selling the car out from under me was as unprofessional and as unethical as it gets. I am now out a car that I was going to purchase, out of a tank of gas, and out of 4 hours of my and my husband's time. And I am back to square 1 in my search for a car. Shame on your dealership.