Braman Honda of Palm Beach

My experience with the financing department was a complete nightmare! After being approved for my leased vehicle, I never received any paperwork in the mail from the financing company when the first payment was due. I've had leased and financed cars in the past and have always gotten paperwork in the mail within 2-3 weeks of purchase from the bank. I was concerned because I did not want my payment to be late, so I contacted Braman. I was forwarded to D. Alvarez who was abrupt and offered no explanantion except to say the paperwork should be arriving any day, which it didn't. I contacted him again and all he offered was to take my cc info over the phone for the payment. This alarmed me because I had never encountered such a practice. Banks want there money when you purchase or lease and immediately contact you to let you know they're handling your account. I was weary about just giving my cc over the phone without an explanation as to what was going on, so I went to the dealership. I met with Mr. Jhon Vrona who brought me to his office and informed me my paperwork had not been processed in a timely manner which is why I hadn't received anything from Honda Financial. Ironically, it was sent for processing after my call to D. Alvarez that I hadn't received anything! Both of these men were condescending and abrupt in there dealings with me. I felt like I was being brushed off each time I spoke or dealt with them. All I was trying to accomplish was getting my payment done in a timely manner and getting my acct. info. With 2 days left before my payment was due, I ended up having to make my payment to D.Alvarez who assured me he would contact Honda Financial to notify them my payment had been made. I made it a point to confirm with him several times that he would this, as he had not been forthcoming so far. I expressed my concern about the payment arriving late and having it reflect negatively on my account,again he assured me and I thought my ordeal was finally over. Imagine my surprise when I received the notice for my 2nd payment due and it showed a balance for the previous month as well!!!!! Where had my payment that I made to D.Alvarez gone??? No one to this day has answered that. I again had to subject myself to a visit to Mr.Vrona because I was done with D.Alvarez and Mr. Vrona as well, but I had no choice as he's the financing mgr. I went there completely frustrated and aggravated. D.Alvarez and Mr.Vrona were not interested in helping me resolve a situation that was created internally because someone did not follow through on my behalf, as the customer. Mr. Vrona was rude and unprofessional in his dealings of this situation. No one took accountability. This was all finally resolved by a conference call with myself, Honda Financial and Braman. I spoke with a rep from Honda Financial who informed me there had never been a payment sent on my behalf from Braman. This was all unnecessary and could have been resolved quickly. It's sad that my sales experience was great and completely fell apart thereafter. I won't buy or lease from Braman Honda ever again because of this.

As a salesman myself, I appreciate a very satisfied customer and I look to provide them with 100% satisfaction to earn their repeat business as well as sincere referrals. This just goes to show that Lou Licossi has our trust and respect since this recent experience is our third car from him at Braman and not our last. Thank you!

My Service Advisor, Roberto Roca, advised me of services needed for my car at this time. I advised him as to what I was prepared to have done that day. He did not pressure me to do more. I told him I had to leave the dealership by by 9:30 a.m.; my car was ready at 9:15! I was very pleased.

Julio Torres and Richie were AWESOME! Very helpful and very knowledgeable. They both worked with us to find a car and a price that worked for us. they were kind and also very knowledgeable. I have already referred them to a friend!

Convenience, friendly personnel, ease of paperwork, ease of process, selection of product, great showroom and comfortable work stations, and finally the ability to set my own time to finalize the transaction

Was allowed to pick up loaner car the night before which saved me from having to get up extra early the next morning before going into work. Also received call prior to 8:15 the next morning with the results of the inspection and what needed to be done.

i had purchased my used Odyssey a couple of weeks ago and brought in for a minor service, the services department was so great to work with, they were polite helpful and they had the repairs completed promptly

our service advisor, Denise was up front and informative about every thing that happened to our vehicle. We had to take the car back several times but the problem was detected and fixed very well.

the service ART was the best I person Ive dealt with. He showed patience. I was able to get my service done in a short time with no attitude.

I am very happy, because I get the car I want, they work with me to give me the best option, and they have excelent customer service.