Reviews
Great service
The sales rep - Louis LiCausi was very diligent in finding me the car of my choice and working consistently to ensure that I am happy with the car. He worked tirelessly over a period of weeks, being in contact with me consistently with updates and inquiry. I really appreciate his hard work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate you taking the time to write this glowing review of Braman Honda! We will pass along your compliments to Louis as well. He's part of a team dedicated to going the extra mile to earn your satisfaction. If you have any questions or concerns, please let us know. To get dealership updates and specials, like us on Facebook and follow us on Twitter. Sincerely, Jose Santiago jsantiago@bramanhondapb.com
great customer care
service girl was very friendly and prompt in checking me in. checkout cashier girl was also very helpful and friendly. two real assets to your team.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much, Kimberly, for your five-star review of Braman Honda's service department! Our friendly, helpful team knows that needing service on your vehicle can be an inconvenience, so we have done everything we can to minimize that. We look forward to the opportunity to serve you again. Don't forget to like us on Facebook and follow us on Twitter to get specials and online exclusives. Best, Jose Santiago jsantiago@bramanhondapb.com
Great service at a great price!
Fast service at a great price. Ashley was very helpful as usual and found an extra discount for the service. She stayed in touch throughout the service and for all that I had done, it didn't take that much time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the 5-star review, Terry! You can always expect great deals and efficient service at our dealership. We appreciate your business and hope to continue working with you in the future. Check out our Facebook and Twitter pages for exclusive coupons and service specials! Best, Jose Santiago jsantiago@bramanhondapb.com
My Brahman Service Experience
Ashley Laracuente...she made the whole experience. She was pleasant, informative, courteous, attentive and helpful...all with a sparkling personality (besides being very easy on the eyes). ..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive feedback, Sophie! Ashley is an excellent worker and we are grateful to have her part of our team. She will be pleased to hear your kind comments. If you need anything else, please don't hesitate to contact me or swing by! Regards, Jose Santiago jsantiago@bramanhondapb.com
RIP-OFF SERVICE DEPARTMENT
BE VERY CAREFUL ABOUT BUYING USED CARS HERE! My daughter bought a car last year from them. One year later, she returned to their service department for a checkup (they wanted $100 for this) and was told she'd need to spend 3k on 4 new tires, an alignment and a new rack and pinion steering gear box. She was told that the car was unsafe to drive. The car had been driven only 13k over the last 12 months and was sold with "new tires." She walked out and got a 2nd opinion, whereupon she was told that the car needed only 2 new tires, it was safe to drive, and the total repair cost would be $1300, and no new rack/pinion needed. Clearly this was a case of Braman Honda taking advantage of a young 20-something woman, where they thought they could make a buck (or 3k in this case) and get away with it. CAR BUYER BEWARE.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I am very sorry to hear about your negative experience at our dealership. We are committed to operating honestly and looking out for our customers. Is there anything I can do to remedy the situation or mend your relationship with our dealership? Please contact me at your earliest convenience. Sincerely, Jose Santiago jsantiago@bramanhondapb.com
I spoke with Miguel Arocho by phone. Not only did he NOT...
I spoke with Miguel Arocho by phone. Not only did he NOT take responsibility for the service issue in question, he then passed me on to the SALES DEPARTMENT. He was of no help. BE VERY CAREFUL ABOUT BUYING USED CARS HERE. My daughter bought a used car last year from them. One year later, she returned to their service department for a checkup (they wanted $100 for this) and was told she'd need to spend 3k on 4 new tires, an alignment and a new rack and pinion steering gear box. She was told that the car was unsafe to drive. The car had been driven only 13k over the last 12 months and was sold with "new tires." from the same company's Used Sales Department! She walked out and got a second opinion, whereupon she was told that the car needed only 2 new tires, that it was safe to drive, that the total repair cost would be $1300 instead of $3,000, and no new rack/pinion was needed. Clearly this was a case of Braman Honda taking advantage of a young 20-something woman, where they thought they could make a buck (or 3k in this case) and get away with it. CAR BUYER BEWARE.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I am very disappointed to hear your story. We are committed to operating fairly and never want any of our customers to feel taken advantage of. I would like to learn more about what happened and see if there is anything I can do to repair your relationship with our dealership. Please contact me at your earliest convenience. Sincerely, Jose Santiago jsantiago@bramanhondapb.com
I had been to Braman Honda for Battery replacement and...
I had been to Braman Honda for Battery replacement and Ashley helped me replace it free of charge . No questions asked. Great customer service.Awesome job Ashley.Also the turn around time was very quick . Have no complaints about th eway Ashley handled the issue.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! Your kind words will be passed along to Ashley for she is one of our many great employees who goes above and beyond to make sure our customers are always satisfied. I am pleased to hear the level of customer services we were able to provide you with. If there is anything else we can help you out with, feel free to stop by! We look forward to seeing you again soon! Sincerely, Jose Santiago jsantiago@bramanhondapb.com
Service department
The service was great, the communication was timely. The girl that worked with us was extremely attentive to what we were saying and helped us communicate what was wrong with the car to the service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Pamela. We are committed to listening to our customers' needs and providing the best service. We appreciate you taking the time to acknowledge us and hope to work with you again in the future! Follow us on Facebook and Twitter for car tips and other useful information. Regards, Jose Santiago jsantiago@bramanhondapb.com
Great customer service
Sabrina holds true to the numbers she gives and delivers excellent and fast service as we don't want to sit around for hours to make a deal and both times we have been in and hour within an hour. Very happy with her.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience, Brittany. We strive to be as efficient as possible to get you quickly and safely back on the road. If there is anything else we can do for you, please don't hesitate to contact me or swing by! We hope to see you again. Best, Jose Santiago jsantiago@bramanhondapb.com
Great dealership
Friendly atmosphere and a genuine concern for the customer's situation whether it is leasing or buying. I have bought several cars from this dealership over the past 10 years and sales, service and management could not be better
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for continually choosing our dealership! We pride ourselves on our customer service and greatly appreciate your loyalty. If you ever need anything, please don't hesitate to contact me or swing by! Check out our Facebook and Twitter for car tips and have a fantastic day. Best, Jose Santiago jsantiago@bramanhondapb.com