Reviews
Write a reviewSatisfied service customer - again
Service Writer Juan is professional, efficient, and kind. The Tech Adam and the entire team including drivers' who shuttled me to work and then returned my BMW were equally efficient. I highly recommend Bert Smith.
Hi Deb, thank you for your kind review; we are happy to pass along your comments to the team here at Bert Smith BMW! We hope to be of service to you again in the future. Best wishes, Bert Smith BMW
GM is a list - my BWM VIN is Marred by BMW
Bought an M8 Convertible and the car has a marred VIN with BMW. Services were done at Bert Smith, GM claims no knowledge of vehicle being disqualified from BMW warranty because M-services were not performed on the proper schedule. This was all post sale. What a liar. The car had to be processed by Bert Smith’s dealership. Well, they made a sale, but I will never go back. Dishonest folks working there. That data should be offered, not “found out”. Servicing and a warranty for my my new M8 - with 5,000 miles, should be my choice, not a shady GM’s. AVOID THIS PLACE.
Hello, thank you for taking the time to leave us feedback about your experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (727) 527-1111 to discuss this further.
Great experience at Bert Smith bmw
Tyler, from Bert Smith bmw was very patient and very knowledgeable. He made the whole buying process very easy It is my second purchase from Bert Smith as I have been pleased with the first one . I will recommend this dealership .
Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
X5 service at Bert smith
My car needed some warranty work, we got a beautiful loaner and Juan from service was in contact and got the job done, we didn?t miss a beat.
Hi Noam, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Excellent in every way!
Awesome Service! My Service Advisor was Mirnes, he was so professional and answered my questions with a smile. He went out of his way to be helpful and take care of anything I was concerned about. Beyond Excellent.
Hi Lynn, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Bert Smith BMW
From start to finish the service provided could not have been any better. Alex was an outstanding communicator and kept me informed every step of the way. Unexpectedly I even received a video of the technician under my vehicle performing the inspection every step was completely described. I cannot thank you enough and the entire team at Bert Smith BMW ! You?re got a customer for life!
Hi Paul, thank you for your kind review; we are happy to pass along your comments to the team here at Bert Smith BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Superior service!
Professional service and helpful staff. Scheduling automotive service was easy and convenient. Work was completed on time and included a video checklist of replaceable components.
Dorian, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Bert Smith BMW
Bought me a toy.
Easiest car buying experience I have had ever. Was able to leave the dealership with the feeling that I got what I paid for and didn't get taken to the cleaners.
Hi Clive, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
MY BMW RETURNED A MESS
The inside of my BMW was a mess! The items in the glove box were thrown into the back seat, the grill in the dashboard was damaged, the door lining in the back was damaged, and the overall interior was dirty.
Hi Rob, we are disappointed to hear that you did not have a more positive experience with us at Bert Smith BMW. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (727) 527-1111. We look forward to hearing from you.
Serviced and repaired
Thanks, Mirnes! for always having my back when I need to bring my car for services. Also I love the videos BMW provide explaining what needs to be done.
Hi Helen, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!