Reviews

Average Ratings

3.8
197 lifetime reviews.
  • Extremely happy!

    Jackie Rush was my salesperson and he made the whole process enjoyable. I never felt pressured, but instead I felt completely supported and inform...


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    Jackie Rush was my salesperson and he made the whole process enjoyable. I never felt pressured, but instead I felt completely supported and informed. I felt very comfortable with my decision due to his patience and wealth of information. I am extremely happy with my purchase. Buying a car should be a happy experience and mine certainly was. I love my car! Love Jackie Rush! Love Bert Smith BMW! I will definitely be referring business to your dealership and specifically to Jackie Rush! Thank you again for helping me to pick out the perfect car!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Buyer

    Jordan (one of the geniuses) is great. The sales staff, financing staff are all great. I can walk in there and they treat me like I'm a new buyer....


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    Jordan (one of the geniuses) is great. The sales staff, financing staff are all great. I can walk in there and they treat me like I'm a new buyer. I've recommended many people to Bert Smith BMW.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Winner of worst service department

    Inept, unprofessional, unresponsive. Escalated issue to upper management and have yet to receive a phone call or email? I am not surprised.


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    Inept, unprofessional, unresponsive. Escalated issue to upper management and have yet to receive a phone call or email? I am not surprised.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Michael

    Good service , professional , courteous and very good


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    Good service , professional , courteous and very good

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • New car

    Received excellent shopping service. Helpful, considerate, patiently answered all questions


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    Received excellent shopping service. Helpful, considerate, patiently answered all questions

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • No one will answer the phone in sales or service

    All day I have been trying to reach someone to talk about buying a new Porsche and a couple of questions about their service department. The only...


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    All day I have been trying to reach someone to talk about buying a new Porsche and a couple of questions about their service department. The only person that actually answers the phone is the lady that answers this dealerships core phone number. I get transferred and only get voice mail. I have decide to call the Porsche dealer in Tampa and Sarasota.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Received bad customer service from Natalie Swain

    1)I had to wait 4 hours to get one tire done. 2) The most disappointing part of my visit was: I was treated not like a customer. I was told the...


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    1)I had to wait 4 hours to get one tire done. 2) The most disappointing part of my visit was: I was treated not like a customer. I was told the battery may have to be replaced by the Service Consultant Natalie Swain. Her explanation wasn't professional so I one of her coworker (Mirnes Cukojevic) explained what needs to be done in detail. During my conversation with Mirnes Natalie interrupted and said "I TOLD HIM EVERYTHING IT'S UP TO HIM TO GET IT FIXED OR NOT" staffs around that area were shocked by her attitude and apologized for her unprofessional behavior. Bad customer service is always bad for business. even-tho I was disappointed by customer service, the technician did a good job replacing one of my tire in 4 hours and washed and vacuumed too.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • No worries, no complaints

    My wife and I went to look at a car on a Friday evening around 5pm and drove off the lot with new car the same evening before 9pm. Mike Grace, our...

    Dealer Response

    Good morning! Thank you so much for sharing your experience at our dealership. We truly appreciate your business! We are so pleased to hear that M...


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    My wife and I went to look at a car on a Friday evening around 5pm and drove off the lot with new car the same evening before 9pm. Mike Grace, our salesperson was very professional and communicative prior to our coming to the dealership. Upon our arrival we were treated as long time customers. We were never pressured or felt uncomfortable. All of the persons we interacted with were friendly and professional. Mike was outstanding and has followed up several times to determine if we were satisfied with the vehicle. In addition, Corinne, "the genius" was outstanding with providing knowledge and set up of the multitude of features on the vehicle. We were introduced to the staff and given a tour. Overall, it was an excellent and pleasant experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Good morning! Thank you so much for sharing your experience at our dealership. We truly appreciate your business! We are so pleased to hear that Mike, Corinne, and the rest of our team could help make your experience with us a positive one. Is there anything else we can help you with? We noticed the star rating on this review, so we'd be happy to assist you with any additional needs in the future! Thank you again for the great review and congratulations on your purchase!


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  • Spent $300 for nothing

    My car has a starting problem, so drove it to the dealer. Spent $135 for a diagnostic to find out that the car "may have to reprogram to fix the p...


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    My car has a starting problem, so drove it to the dealer. Spent $135 for a diagnostic to find out that the car "may have to reprogram to fix the problem" for another $200. I accepted it. The next morning, I received a call saying that reprogramming doesn't fix the problem. They found out that the car need to replace an electric sharp sensor which will cost $1500. This is way too much from what I thought $300 would fix the problem. Now, I have to pay $300 and the issue is still there.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?

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  • Great pricing, customer service and attitude!

    Last week I got my new car VW Jetta 2016 at the Bert Smith dealership in Saint Petersburg, FL. My salesman Chris Gigon was extremely helpful, prof...


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    Last week I got my new car VW Jetta 2016 at the Bert Smith dealership in Saint Petersburg, FL. My salesman Chris Gigon was extremely helpful, professional and knowledgeable. He was very friendly and courteous from the moment we were introduced to. The negotiating process was smooth, Chris Gigon was flexible, and he even went an extra mile to get the best deal for me. I felt no pressure, and I was very comfortable during my visit. I was offered water, coffee and snacks, as these little details add up to the buying experience as well. My salesman and the entire staff (sales manger, finance manager) provided me with all the information, answered my questions, didn't waste any time and the whole buying experience went like a breeze. By the way, a courtesy shuttle service I used to pick up my car was superb! The next day the car was ready, waxed and polished, filled with gas, so I could just hop in and enjoy it. Really great pricing and service! I highly recommend! Thank you!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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