Reviews
I had previously had a problem with the dealer but this visit was great. Prompt, thorough and with a video from the service technician. Thank you Bert Smith.
I had previously had a problem with the dealer but this visit was great. Prompt, thorough and with a video from the service technician. Thank you Bert Smith.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Response from Bobby Haines - General Manager Hello Sarah, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
The best! Everything was as I expected. Using this dealer for several years and it only gets better with each visit. The customer is their priority.
The best! Everything was as I expected. Using this dealer for several years and it only gets better with each visit. The customer is their priority.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Response from Bobby Haines - General Manager Hi John, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Mark Lynch was fantastic. Very helpful and listened to our needs. This was our first visit to this BMW dealership and this is where we will be going moving forward!
Mark Lynch was fantastic. Very helpful and listened to our needs. This was our first visit to this BMW dealership and this is where we will be going moving forward!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Response from Bobby Haines - General Manager Hello April, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
I had a great experience at Bert Smith BMW due to the interaction and assistance of Client Advisor Dustin Oliff. From the moment I walked into the salesroom at Bert Smith BMW, Mr Oliff made me feel welcome. He was eager to assist while being patient since I advised him that I was not exactly sure what type of car I wanted to purchase. Client Advisor Oliff answered all of my questions and followed up on numerous issues over the multiple day buying process. He stayed in contact with me via email and phone contact and coordinated my test drives and visits. Dustin was the key to making my vehicle purchasing experience pleasant.
I had a great experience at Bert Smith BMW due to the interaction and assistance of Client Advisor Dustin Oliff. From the moment I walked into the salesroom at Bert Smith BMW, Mr Oliff made me feel welcome. He was eager to assist while being patient since I advised him that I was not exactly sure what type of car I wanted to purchase. Client Advisor Oliff answered all of my questions and followed up on numerous issues over the multiple day buying process. He stayed in contact with me via email and phone contact and coordinated my test drives and visits. Dustin was the key to making my vehicle purchasing experience pleasant.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Response from Bobby Haines - General Manager Hello Susan, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I was provided with excellent service though I didn?t purchase the vehicle from them. The advisor took good care of the situation and very kind and professional.
I was provided with excellent service though I didn?t purchase the vehicle from them. The advisor took good care of the situation and very kind and professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Response from Bobby Haines - General Manager Hello Bhairvi, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Very knowledgeable and informative. Consistently following up and staying in touch. Sent pictures and video of available inventory. Very competitive with pricing and available options and models.
Very knowledgeable and informative. Consistently following up and staying in touch. Sent pictures and video of available inventory. Very competitive with pricing and available options and models.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Response from Bobby Haines - General Manager Hi Robert, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mike Donaldson greeted me shortly after arrival assuring me of exceptional fast service, I was kept aware of my vehicle's progress. Car exterior was washed, vacuumed interior and floor mats were washed. My salesman Brandon Repovz stopped by the waiting to asked how I liked my X3. It was a overall great experience.
Mike Donaldson greeted me shortly after arrival assuring me of exceptional fast service, I was kept aware of my vehicle's progress. Car exterior was washed, vacuumed interior and floor mats were washed. My salesman Brandon Repovz stopped by the waiting to asked how I liked my X3. It was a overall great experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Response from Bobby Haines - General Manager Gary, we are so happy to read such a great review about Bert Smith BMW! We are always more than happy to assist you if anything else comes up. Take care!
Expert, personal, professional service from Mark Lynch coordinating my oil change. Answered my questions, explained well and had the vehicle vacuumed on inside and washed outside. The knock on the facilities relates solely to the very uncomfortable seats in the waiting room. The snacks, cold water and dog friendly environment we'll appreciated.
Expert, personal, professional service from Mark Lynch coordinating my oil change. Answered my questions, explained well and had the vehicle vacuumed on inside and washed outside. The knock on the facilities relates solely to the very uncomfortable seats in the waiting room. The snacks, cold water and dog friendly environment we'll appreciated.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Response from Bobby Haines - General Manager, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Noah was extremely professional walked me through what and why certain repairs were needed, he always kept me updated on the progress Extremely happy,will continue to choose Bert Smith
Noah was extremely professional walked me through what and why certain repairs were needed, he always kept me updated on the progress Extremely happy,will continue to choose Bert Smith
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Response from Bobby Haines - General Manager Hello, we're happy you found our staff to be so supportive during your experience here at Bert Smith BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Avoid the experience at any cost. The service employees were arrogant and fully unaccountable. We left and will never return to Bert Smith for sales or service.
Avoid the experience at any cost. The service employees were arrogant and fully unaccountable. We left and will never return to Bert Smith for sales or service.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Response from Bobby Haines - General Manager Hi Joshua, we appreciate your feedback, as we are always looking for ways to improve. We would like the opportunity to address your concerns. Please reach out to our General Manager, Bobby Haines at 727-235-0204 when you have a chance. Thank you, and we look forward to hearing from you.