Reviews
Very knowledgeable and informative. Consistently following up and staying in touch. Sent pictures and video of available inventory. Very competitive with pricing and available options and models.
Very knowledgeable and informative. Consistently following up and staying in touch. Sent pictures and video of available inventory. Very competitive with pricing and available options and models.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Always great service. Purchased a new car with Mike and Rey, they were exceptional. Highly recommended!
Always great service. Purchased a new car with Mike and Rey, they were exceptional. Highly recommended!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
The customer service representative, Michael A., was absolutely amazing. I had never visited this dealership before. But I definitely will go back.
The customer service representative, Michael A., was absolutely amazing. I had never visited this dealership before. But I definitely will go back.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Aeries is the best service advisor. Thank you Berth Smith and especially Aeries. Fantastic service
Aeries is the best service advisor. Thank you Berth Smith and especially Aeries. Fantastic service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I think the pricing on a purchase is fair but the trade in pricing was quite low, in comparison to other dealers. Also, the administrative part was not as expected. I, and a friend who also purchased a vehicle, found that we had to chase the dealership for copies of our paperwork. That was a first for my friend and me, and we are experienced at car purchases.
I think the pricing on a purchase is fair but the trade in pricing was quite low, in comparison to other dealers. Also, the administrative part was not as expected. I, and a friend who also purchased a vehicle, found that we had to chase the dealership for copies of our paperwork. That was a first for my friend and me, and we are experienced at car purchases.
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- Buying process
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a new car
Mike Donaldson greeted me shortly after arrival assuring me of exceptional fast service, I was kept aware of my vehicle's progress. Car exterior was washed, vacuumed interior and floor mats were washed. My salesman Brandon Repovz stopped by the waiting to asked how I liked my X3. It was a overall great experience.
Mike Donaldson greeted me shortly after arrival assuring me of exceptional fast service, I was kept aware of my vehicle's progress. Car exterior was washed, vacuumed interior and floor mats were washed. My salesman Brandon Repovz stopped by the waiting to asked how I liked my X3. It was a overall great experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Response from Bobby Haines - General Manager Gary, we are so happy to read such a great review about Bert Smith BMW! We are always more than happy to assist you if anything else comes up. Take care!
Expert, personal, professional service from Mark Lynch coordinating my oil change. Answered my questions, explained well and had the vehicle vacuumed on inside and washed outside. The knock on the facilities relates solely to the very uncomfortable seats in the waiting room. The snacks, cold water and dog friendly environment we'll appreciated.
Expert, personal, professional service from Mark Lynch coordinating my oil change. Answered my questions, explained well and had the vehicle vacuumed on inside and washed outside. The knock on the facilities relates solely to the very uncomfortable seats in the waiting room. The snacks, cold water and dog friendly environment we'll appreciated.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Response from Bobby Haines - General Manager, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Mark was amazing! He was very professional and courteous. I will visit Bert Smith again for service.
Mark was amazing! He was very professional and courteous. I will visit Bert Smith again for service.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
consistent five star service, thanks to Moorr knows who has helped me out for over 10 years
consistent five star service, thanks to Moorr knows who has helped me out for over 10 years
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Mirnes is on top of the services I perform at Bert Smith BMW, and stand behind the work done. Best service experience at BMW centers in the Tampa Bay area.
Mirnes is on top of the services I perform at Bert Smith BMW, and stand behind the work done. Best service experience at BMW centers in the Tampa Bay area.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair