Reviews
I think the pricing on a purchase is fair but the trade in pricing was quite low, in comparison to other dealers. Also, the administrative part was not as expected. I, and a friend who also purchased a vehicle, found that we had to chase the dealership for copies of our paperwork. That was a first for my friend and me, and we are experienced at car purchases.
I think the pricing on a purchase is fair but the trade in pricing was quite low, in comparison to other dealers. Also, the administrative part was not as expected. I, and a friend who also purchased a vehicle, found that we had to chase the dealership for copies of our paperwork. That was a first for my friend and me, and we are experienced at car purchases.
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a new car
Mike Donaldson greeted me shortly after arrival assuring me of exceptional fast service, I was kept aware of my vehicle's progress. Car exterior was washed, vacuumed interior and floor mats were washed. My salesman Brandon Repovz stopped by the waiting to asked how I liked my X3. It was a overall great experience.
Mike Donaldson greeted me shortly after arrival assuring me of exceptional fast service, I was kept aware of my vehicle's progress. Car exterior was washed, vacuumed interior and floor mats were washed. My salesman Brandon Repovz stopped by the waiting to asked how I liked my X3. It was a overall great experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Response from Bobby Haines - General Manager Gary, we are so happy to read such a great review about Bert Smith BMW! We are always more than happy to assist you if anything else comes up. Take care!
Expert, personal, professional service from Mark Lynch coordinating my oil change. Answered my questions, explained well and had the vehicle vacuumed on inside and washed outside. The knock on the facilities relates solely to the very uncomfortable seats in the waiting room. The snacks, cold water and dog friendly environment we'll appreciated.
Expert, personal, professional service from Mark Lynch coordinating my oil change. Answered my questions, explained well and had the vehicle vacuumed on inside and washed outside. The knock on the facilities relates solely to the very uncomfortable seats in the waiting room. The snacks, cold water and dog friendly environment we'll appreciated.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Response from Bobby Haines - General Manager, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Mark was amazing! He was very professional and courteous. I will visit Bert Smith again for service.
Mark was amazing! He was very professional and courteous. I will visit Bert Smith again for service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
consistent five star service, thanks to Moorr knows who has helped me out for over 10 years
consistent five star service, thanks to Moorr knows who has helped me out for over 10 years
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Mirnes is on top of the services I perform at Bert Smith BMW, and stand behind the work done. Best service experience at BMW centers in the Tampa Bay area.
Mirnes is on top of the services I perform at Bert Smith BMW, and stand behind the work done. Best service experience at BMW centers in the Tampa Bay area.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I bought my BMW from Beet Smith and also keep it serviced exclusively at this dealership because of the level of service and professionalism. Their prices have become very competitive with non-dealership service centers and the job is always done right the first time. Mirnes in service couldn’t be more accommodating. The sales people have always worked with me on trade-ins of BMWs and I will continue keeping my business with them.
I bought my BMW from Beet Smith and also keep it serviced exclusively at this dealership because of the level of service and professionalism. Their prices have become very competitive with non-dealership service centers and the job is always done right the first time. Mirnes in service couldn’t be more accommodating. The sales people have always worked with me on trade-ins of BMWs and I will continue keeping my business with them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience in leasing another vehicle from Bert Smith. Staff was friendly and helpful. Deal was easy to work out. Totally stoked with my new 550e
Great experience in leasing another vehicle from Bert Smith. Staff was friendly and helpful. Deal was easy to work out. Totally stoked with my new 550e
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
The staff are always courteous and professional. Everything went as planned despite a power outage.
The staff are always courteous and professional. Everything went as planned despite a power outage.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Best service ever, Aries is your guy. Drivetrain problem was explained, acted on.and fixed in record time on two occasions.
Best service ever, Aries is your guy. Drivetrain problem was explained, acted on.and fixed in record time on two occasions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair