Reviews
Picked up my new car today and Roger Pederson, the
Picked up my new car today and Roger Pederson, the salesman, had it all clean and waiting for me! The experience with him as a salesperson was really good! Very knowledgeable, great communication and not pushy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Barbara, we're happy you found our staff to be so supportive during your experience here at Bert Smith BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Shawn is the BMW mechanic extraordinaire.
Shawn is the BMW mechanic extraordinaire. Kept updated. Video is very helpful for the non-mechanic to understand. Many Thanks! I bought this BMW in Germany and would purchase a BMW again from the wonderful customer service from Germany to the US over the past decade.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Mary, we're happy you found our staff to be so supportive during your experience here at Bert Smith BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Gio helped me with purchasing my new BMW x5 it was a
Gio helped me with purchasing my new BMW x5 it was a great experience .He actually care about his customers he is very professional and well knowledgeable.I will highly recommend him to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Edyta, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
-Sales Representation: product knowledge experience
-Sales Representation: product knowledge experience limited -Finacial services: very good -Sales management for shipping the new car: very helpful -Some disappointed when the car was purchased, we couldn't leave on the car on the property for a few days until we coordinated with the shipping carrier. -overall experience good
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Colin, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (727) 527-1111 when you have a chance. Thank you, and we look forward to hearing from you.
Needed tires replaced in an emergency situation.
Needed tires replaced in an emergency situation. The service manager Natalie made sure everything was taken care of in a timely manner. Would definitely recommend this dealership for service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Louann, we're happy you found our staff to be so supportive during your experience here at Bert Smith BMW. We are always more than happy to assist you if anything else comes up. Take care!
Mirnes Cukojevic, service manager at Bert Smith BMW, was
Mirnes Cukojevic, service manager at Bert Smith BMW, was excellent. Mirnes is professional, friendly, and provides quick updates and good communication about service and issues with our two BMWs. Service at Bert Smith has been superior during the 15 years we have been there. Thank you! Michelle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michelle, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
On a trip from Sarasota to Tampa to bring my sister to a
On a trip from Sarasota to Tampa to bring my sister to a meeting, I developed a flat tire in St. Petersburg. I drove to the nearest BMW (run flat tires) which was Bert Smith BMW. Juan Avilles went above and beyond in placing a new tire and providing me a loaner vehicle to complete the trip to St. Petersburg while the car was serviced. By the time I got back from St Petersburg, the car ready. JUan made a stressful situation so much easier. Thank you JUan.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kim, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Pleasant buying experience with a very responsive sales
Pleasant buying experience with a very responsive sales person. The dealership addresses what the buyer needs without a lot of extras added to the car and price.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Nadine, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Consistently provides excellent services.
Consistently provides excellent services. The free car services to and from work made it so convenient for me to have the car serviced at Bert Smith BMW
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Renee, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I have been using this dealership for 20 years.
I have been using this dealership for 20 years. Always top-notch service. All personnel are knowledgeable, friendly and service oriented. I highly recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thomas, we're glad you had such a wonderful experience with us! Thanks again for the recommendation, and have an amazing day!