Reviews
Always great customer and repair service received.
Always great customer and repair service received. Never disappointed with time it takes for service and technician keeps you informed on progress.
Always great customer and repair service received.
Always great customer and repair service received. Never disappointed with time it takes for service and technician keeps you informed on progress.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The team at Val Ward Cadillac is simply the best, and
The team at Val Ward Cadillac is simply the best, and their service department impressed. From start to finish, they make the entire process smooth, professional, and stress-free as possible even with hiccups that come along the way. A special shoutout to Gary Pratt, who goes above and beyond to ensure we are always taken care of. Gary’s professionalism, knowledge, and genuine care for his clients is unmatched. He doesn’t just “sell cars” — he builds trust and lasting relationships. Whether it’s answering questions, making sure every detail is handled, or following up after the sale, Gary consistently exceeds expectations. If you’re looking for a dealership that treats you like family and a salesperson who truly has your best interests at heart, look no further than Val Ward Cadillac and Gary Pratt. I wouldn’t go anywhere else!
The team at Val Ward Cadillac is simply the best, and
The team at Val Ward Cadillac is simply the best, and their service department impressed. From start to finish, they make the entire process smooth, professional, and stress-free as possible even with hiccups that come along the way. A special shoutout to Gary Pratt, who goes above and beyond to ensure we are always taken care of. Gary’s professionalism, knowledge, and genuine care for his clients is unmatched. He doesn’t just “sell cars” — he builds trust and lasting relationships. Whether it’s answering questions, making sure every detail is handled, or following up after the sale, Gary consistently exceeds expectations. If you’re looking for a dealership that treats you like family and a salesperson who truly has your best interests at heart, look no further than Val Ward Cadillac and Gary Pratt. I wouldn’t go anywhere else!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. We are always more than happy to assist you if anything else comes up. Take care!
Exceptional as always!
Exceptional as always! Chris Sewell makes it very easy to get service work completed in a timely manner.
Exceptional as always!
Exceptional as always! Chris Sewell makes it very easy to get service work completed in a timely manner.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Had my XT4 in for service and was most impressed with
Had my XT4 in for service and was most impressed with Karina in service. She handled the issues that needed to be addressed with professionalism and kept me appraised of the status every step of the way. The vehicle was returned clean/washed and issues corrected. Thank you again!
Had my XT4 in for service and was most impressed with
Had my XT4 in for service and was most impressed with Karina in service. She handled the issues that needed to be addressed with professionalism and kept me appraised of the status every step of the way. The vehicle was returned clean/washed and issues corrected. Thank you again!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We want all our clients to have a comfortable and stress-free experience with us! We look forward to your next visit! Take care!
Always professional and friendly.
Always professional and friendly. Job is done right the first time! Upfront pricing. You are recognized as soon as you enter the building.
Always professional and friendly.
Always professional and friendly. Job is done right the first time! Upfront pricing. You are recognized as soon as you enter the building.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
The dealer is well maintained and we were excited to
The dealer is well maintained and we were excited to purchase a leased car with low milage in the color we wanted! Would have liked free oil change for a year but it was not offered.
The dealer is well maintained and we were excited to
The dealer is well maintained and we were excited to purchase a leased car with low milage in the color we wanted! Would have liked free oil change for a year but it was not offered.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (239) 939-2212 so we can assist you further.
Karina is fantastic!
Karina is fantastic!!!! She keeps you informed and lets you know exactly what things cost. She is the best.
Karina is fantastic!
Karina is fantastic!!!! She keeps you informed and lets you know exactly what things cost. She is the best.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. We sincerely value your business and look forward to your next visit!
Easy to work with - did not make me sit around for hours
Easy to work with - did not make me sit around for hours - did much of the work via text/ e mail which I appreciated.
Easy to work with - did not make me sit around for hours
Easy to work with - did not make me sit around for hours - did much of the work via text/ e mail which I appreciated.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sam Vince was a pleasure to work with.
Sam Vince was a pleasure to work with. He found us exactly what we were looking for.
Sam Vince was a pleasure to work with.
Sam Vince was a pleasure to work with. He found us exactly what we were looking for.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Truck, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I was very pleased with the service and attrntion.
I was very pleased with the service and attrntion. that was provided by all of the people
I was very pleased with the service and attrntion.
I was very pleased with the service and attrntion. that was provided by all of the people
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair