Scanlon Acura

Easy to work with and helpful in the overall buying experience. Would recommend this dealer.

HORRIBLE horrible experience. I would never recommend buying a vehicle from this dealership. The customer service is the worst I have ever experienced. They do not return calls in a timely fashion. The salesman Mike Messina and the Sales Manager Stuart will not return your calls to make the sale. They called us back the next day and we were prepared to buy the vehicle. It took them ONE hour to send us the necessary paperwork we needed to apply for our pre-approved loan. Within that time they had sold the vehicle we were purchasing right out from under us. Not only did we lose out on the vehicle but we also have lost points on our credit report because we now have to cancel the loan!! I absolutely DO NOT recommend this company. Them not calling us back after five attempts the previous day should have been the clue we needed to AVOID ever trying to buy from this company in the first place!! Horrible business. Stay away!

Purchased an older 2005 Porsche Boxster and the experience was "sub-par." While I thought I received a decent deal, they did not disclose all issues and refused to honor what they promised / "warrantied". Flew down to FL from NJ based on email / phone conversation and trusted their "brand name" of being a Acura / Lexus dealer but they are nothing more than a "let's-make-a-quick-bucks" dealer. Their argument was "oh, this is a 18 year old car, blah blah" which I fully recognized. I did not make a single comment / fuss about the following items, as I expected these type of issues from an older car: 1. 21 error codes (I have these documented) and various scratches 2. Foams from vents which costs over $4K to replace the evaporator box – AC / heater will stop working soon as the vent door inside the car will have holes (those foams are “gone”) and cannot divert hot / cold air anymore 3. Convertible top misalignment (not closing properly) + wire / string cut + missing parts 4. Convertible top rubber seal bent / not secured 5. Loose parts in the convertible stowage area 6. 10-13 year old tires plus tires installed on wrong rims (front tires on bigger real rims, vice versa) 7. Missing engine cover fasteners (3 out of 4) Again, The dealer’s argument was “this is a 18 year old car so we can’t do anything” while publishing on their website with so called Worryfree Warranty for 30 days (all these issues are discovered well before 30 days, basically day 1 or 2, or as I was driving home from the dealership): 1. A safety issue - windshield chip / crack (initially hard to see but discovered as I was driving out of the dealer parking lot and sent a picture immediately) – the dealer agreed to send me a check for $100 for the repair which is fair but never did. Plus a pro who tried to repair said this needs to be replace as there was a previous repair attempt to fill (or poorly repaired with residues inside the chip / crack) – recommended a replacement a. To be fair, I DID NOT get a Porsche OEM estimate which can exceed $1000, but got a generic estimate for around $525 2. The following items do not work: 1) stereo, 2) heated seats, 3) headlight washer, 4) homelink buttons (not a synch issue but the light does not flash at all) – this requires a visit to a Porsche dealer (the closest one around my house charges like $325 an hour, by the way) to perform an “infamous” vehicle handover procedure with Porsche specific software (i.e. PIWIS); to be fair, I tried to find indy shops (NOT A DEALER) with the software and lower rates (e.g., $150 – 200) My main issue for me is that there were not disclosed upfront – I understand the homelink button not working but heated seats can be checked by simply pushing a button which is next to an AC button (to see whether it even lights up). In addition, I have a written message agreeing to $100 reimbursement for the windshield repair which was subsequently ignored. I initially thought I found a great dealer (as we own Acura and consider getting a new Lexus / Acura) in Fort Myers area as we consider moving down to Tampa / Sarasota area (including Fort Myers / Cape Coral), however, deeply disappointed by basically zero communication / willingness to assist right after I signed the papers. At least I discovered these types of dealer issues earlier with a “cheaper Porsche” and not with a 70K SUV purchase. In short, the dealer may treat customers differently dependent on how much money you fork over to them (or whether you have signed the paper yet), but certainly did not get my vote.

Last week I worked with Sales Consultant Mike Fendley at Scanlon Acura to purchase a vehicle for my 19 year old daughter who is travelling off to college in the fall. I needed a car that was trustworthy and within our budget. Mike worked with us to achieve our goal. Mike was friendly, not pushy, knowledgeable and attentive to our needs. But most importantly, on a big purchase like this, he made me, but more importantly he made my daughter feel important and treated us both with respect throughout the entire process. Well done Mike - I will be recommending you to friends and family. BTW - my daughter loves her car.

The best experience with Scanlan. Working with Brandon was an exceptional experience. His follow through was great. He made my experience perfect. He is professional and very knowledgeable!!!!

We have purchased multiple cars from Scanlon Acura and they are the best! They are really concerned about taking care of you through the whole purchase process and do a phenomenal job on service after the sale. From the General Manager to the Sales Manager to the best salesperson in the store John Gallman they are all outstanding.

Overall experience 5 stars! The dealership and staff were incredibly easy to work with and accommodating to my unique buying situation. I have never purchased a car over the phone or online, and considered driving 2.5 hours to pick up a car. The entire process was executed perfectly and beyond my expectations. The salesman John Gallman went above and beyond to make sure the transaction went smoothly and coordinated every aspect of the transaction perfectly from dealing with the manager to the finance office. One of the best car buying experiences I have had and I will definitely look at purchasing another car with them in the future.

We purchased a used vehicle from Scanlon Acura last week. The dealership was very easy to work with, our sales representative, Brandon Mekalet was extremely thorough, efficient, and communicated regularly throughout the transaction. The vehicle was a good value and was meticulously detailed for delivery to us. I would certainly return to Scanlon Acura and our sales rep Brandon for future vehicle needs,

Brandon was very knowledgeable and helpful. He helped in negotiations for a good price as well. They were also mindful of my time and ran most of the numbers over the phone without sitting with games at the dealership.

Went above and beyond to please us during the purchase of a preowned certified AcuraMDX