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2021 consumer dealer award
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2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,031 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scanlon Lexus from DealerRater.

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Pleasantly surprised

I felt that the service that Aaron Westerdahl provided was exemplary and he very patiently walked me through the whole process which helped alleviate some of the anxieties that I had regarding making an online purchase. The experience I had was very good and I wanted you to know this as well as the fact that the online ratings that you had are well deserved that being the main reason I also chose to go with you).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the review! We appreciate you sending this in to help spread the word about buying a car online from Scanlon. We will share this with Aaron. Enjoy!

The service department and technical staff at Scanlon...

The service department and technical staff at Scanlon Lexus are excellent, and begins with our excellent service advisor, Glen Conway, We have serviced our RC 350 F Sport and our RX 350 F Sport at Scanlon Lexus for several years with complete satisfaction at each maintenance service. The staff are all courteous and efficient and we have been extremely pleased with the results of each service experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you RL for the great review of Scanlon and your many years of business with us! We are pleased to hear you have been satisfied with all who you deal with here. We will pass this along to both Glen and Wagner.

Authentic and amazing

Amazing experience very professional and attentive to every need. Drew Williams is a fantastic sales rep. He’s authentic and down to earth with no pressure and the rest of the team is amazing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Oh yeah ! The technicians do top quality work

Every day, every customer, every time . That is the consistency demonstrated by this service team. These people are simply the best. The only surprises here are GOOD ONES. Glen Conway should write a book because he is an example for others to admire to. Thank you, Mike Horrell

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Right on time

I took my GW 460 in for service today, I have been buying vehicles and having them serviced at Scanlon for 30 years, today was another perfect example of the wonderful service I have always received. My appointment was for 9:30am. I arrived at 9:20. I was greeted and turned over the keys and was escorted to my service rep. He was just finishing with another customer. I was directed to a seat just outside his door and at 9:25 he brought me into his office. Five minutes later I headed for coffee with a promise of just over an hour for the service to be finished. Just over an hour later my service rep found me in the lounge and I proceeded to pick up my car! that's what I want honest estimations of time and friendly service. Thats why we keep coming back. Thanks Bob!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service was excellent and the service advisor was very...

Service was excellent and the service advisor was very helpful the service was done on time and was advised of recall on fuel pump and it was taking care of

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Great service and staff. Quick processing and completion...

Great service and staff. Quick processing and completion of service. Great location and easy to find. As always, Dan Hoffman was super. Would highly recommend Scanlon Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Steve was great. I did not get an email of the work that...

Steve was great. I did not get an email of the work that was done on 7/14, 2021. Barbara E. Taylor, 3311 Wood Thrush Dr. #114, Punta Gorda, Fl. 33950

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Had my 40K warranty and complementary recall and...

Had my 40K warranty and complementary recall and multi-point service check last July 2, 2021. The Service Associate (Bob Busch) was so courteous and very professional. He will give you all the satisfaction and excellent confidence that the services scheduled will be done accurately and efficiently. He estimated the long job for the recalled fuel pump, multi-point and scheduled services to be up to 3 hours. He gave me a loaner 2021 Lexus GX470 so I could go around shopping while waiting. He called me after 1:56 Hrs and the job is done! I was not even done Costco shopping nearby. The service crew, technicians are amazingly efficient. Last but not the least, my NX300 F-Sport left the dealership with full tank of gas (I checked in with empty lights on tank!). Also, the other service crew helped us transfer groceries and water from the loaner car to mine. I will always recommend Scanlon Lexus for best priced Lexus and amazing services!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Scanlon Lexus continues to provide excellent maintenance...

Scanlon Lexus continues to provide excellent maintenance service at each scheduled maintenance period. I attribute this to our excellent service advisor and to the technical staff that performs the actual maintenance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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