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Germain BMW of Naples

(3,568 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2024 state dealer award 2022 state dealer award 2021 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award
New (239) 494-3079 (239) 494-3079
Used (866) 549-7508 (866) 549-7508
Service (877) 884-3527 (877) 884-3527

Reviews

(3,568 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Germain BMW of Naples from DealerRater.

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As usual, I had a great experience working with Jim...

As usual, I had a great experience working with Jim McGinn at Germain BMW. It really is nice how they've managed to streamline the whole process. I was out of there with my new car in less than an hour!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you, we are always looking for better ways of doing things. Best Regards, Flavio Galasso General Manager

A great experience. We were pleasantly surprised (some of...

A great experience. We were pleasantly surprised (some of our other experiences in Naples haven't been great). Very helpful, without being obnoxious. Would recommend dealer and Chris Bryant to friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are pleased that we were able to turn your car buying experience around; thank you for your business and your kind review. Best Regards, Flavio Galasso General Manager

We visited the germain BMW to buy our new car. Our...

We visited the germain BMW to buy our new car. Our experience was very good. Kevin did everything possible to make us feel comfortable. Thank you all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and your review. Best Regards, Flavio Galasso General Manager

My husband and I went to Germain to shop for a new BMW...

My husband and I went to Germain to shop for a new BMW convertible, having owned 3 previous ones. We were fortunate enough to meet Jim McGinn, who was extremely helpful. My husband was recovering from a stroke and because of everything going on, it took us a while to finalize what we wanted. We were very appreciative of the fact that Jim was so patient and didn't rush us. I later discovered that Jim had sold BMW's to two of my friends in our condo building and they had nothing but good things to say about him. Unlike many sales people, who after they have closed the sale want nothing further to do with you until you're ready to buy again, Jim has promised to be our "go to" guy whenever we need anything. Thanks, Jim for a great sales experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and you kind words. As Jim stated he will be here whatever you need. We hope your husband is recovering more and more with each passing day. Best Regards, Flavio Galasso General Manager

I searched for a specific year and model car for about...

I searched for a specific year and model car for about three weeks on line and at dealerships, I knew what I wanted and when I saw a previously owned Volvo at Germain BMW on a holiday weekend I sent an E-mail and I was surprised to receive a quick response in an offer to help me. I invited them to contact me ASAP and on Monday morning, Labor Day, Greg Schneff called and asked what he could do to help me. We struck a deal over the phone, I gave them a credit card deposit and picked up my car that afternoon. By the way Germain BMW is 149 miles from my home and they filled my tank, gave me a box of chocolates and thanked me for my business as I pulled out. Thank you Greg and Germain for making my purchase a pleasure. Sincerely, Ricard Caporuscio

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We greatly appreciate you making the drive to allow us the opportunity to earn your business. We know you are enjoying your new BMW;it’s a great car. Please let us know if there is anything you need, as we are always here for you. Best Regards, Flavio Galasso General Manager

Very pleasant experience. Everyone we dealt with was...

Very pleasant experience. Everyone we dealt with was curtious, professional and friendly. Peter made us feel very comfortable and confident that we were getting a great car at the best possible price. We highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We thank you for your recommendation and your kind words regarding your experience with Peter. Best Regards, Flavio Galasso General Manager

Michael was great. Friendly and professional, he arranged...

Michael was great. Friendly and professional, he arranged everything concerning the sale of our new, 2014 X3. We live in Boston and recently purchased a vacation home in Estero...........Michael had everything arranged and completed upon our arrival - he even offered to pick us up at the airport (which we should have taken) to BMW in Naples. If this is any indication of the service we will continue to receive at Germain - we are extremely happy. Best of Luck to you Michael with all future sales and will be happy to refer every and anyone looking to purchase a BMW (new or precert!) to you directly!!! Thank you. Alison & Tim Martin

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Welcome to Florida, we know you will love vacationing here. We thank you for your business and look forward to building a long and lasting relationship with you. Please let us know if there is anything we can ever assist you with. Best Regards, Flavio Galasso General Manager

We had an excellent experience at Germain BMW of Naples. ...

We had an excellent experience at Germain BMW of Naples. Our salesman, Larry Brewer, along with Sam Rusinik and Larry Oblinger were extremely helpful. We would definately recommend this dealership, and we will consider it when it is time for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We greatly appreciate your business and your kind review. Please let us know if there is anything further we can assist you with. Best Regards, Flavio Galasso General Manager

From the time I first walked into Germain shopping for a...

From the time I first walked into Germain shopping for a used BMW, I was impressed with the cordial, professional approach that Kevin Browne demonstrated. He was very knowledgeable about the cars and was particularly interested in what I wanted in a car. His concerns for my needs guided his selection of models for to try. I purchased BMW 5 from him and have been quite satisfied with his attention to assuring that my questions were answered to my satisfaction. All in all, Kevin Browne puts the customer first in his dealings and is a true professional in every sense.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and your kind words regarding your experience with Kevin. Best Regards, Flavio Galasso General Manager

Working with Greg was one of the best car-buying...

Working with Greg was one of the best car-buying experiences I have ever had. From the moment I walked through the door inquiring about a BMW 335i, he worked with me until I was able to finalize the deal. His professionalism, friendliness and overall concern for what was the best deal for me meant a lot. Since purchasing the car, his follow-up has been great too. Without a doubt, if I decide to trade in my beautiful convertible, I would definitely return to Germain BMW and work with Greg. Right now, I have the car I always wanted and look forward to enjoying it on sunny days. Thank you Greg, for everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

You kind review of Greg is greatly appreciate. Our team is here for your before, during and after the sale. From all of us here at Germain BMW of Naples, we wish you many sunny days! Best Regards, Flavio Galasso General Manager