Reviews
as usual Lexus dealership goes above and beyond, always
as usual Lexus dealership goes above and beyond, always making you feel very important. My lady goes more than above and beyond. She is absolutely amazing and I never wanted her to leave because I don't want to go with anyone else Adria Levy has been unbelievable with me. I have two Lexus cars and they both get serviced within a week from each other and again she goes above and beyond. I just adore her. I don't mind having to go to Lexus anymore because of her although they're all fantastic there she really goes above and beyond you guys are lucky to have her Lexus Naples, dealership, amazing
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I had the pleasure to meet Scott Fielding at Germain
I had the pleasure to meet Scott Fielding at Germain Lexus. The man is truly amazing. I had to go twice in one week to get my regular maintenance and fix a problem that I had with my car play. In my two visits, Scott was really phenomenal in helping and keeping me well-informed throughout my stay in the place. I’m so happy with the service provided to me at both visits and is truly amazed by the help received from Scott.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jackson Kirby is the best.
Jackson Kirby is the best. He covers all areas and is professional. Lexus is very lucky to have him representing them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Adria is competent, kind and knowledgeable.
Adria is competent, kind and knowledgeable. She inspires confidence in the dealership and the service dept. what an asset!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
There was a salesperson I was talking to who had me very
There was a salesperson I was talking to who had me very interested in the Lexus; however, it needed new rims on the tires. I wanted that done. Then I suppose it was a general manager calling me to say the car had been sold. Strange
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Ernestine, I'm so sorry for this confusing experience. I would certainly like to speak with you to review and understand what happened if you could please contact me when you get a chance. I am always here to help and I appreciate your feedback. Regards, Don Nelson - General Manager dnelson@germaincars.com 239-592-5533
Steve Fuller was a pleasure to work with.
Steve Fuller was a pleasure to work with. One of nicest people I've encountered. Having been in a customer service/sales position myself for 37 years was very pleased. Very professional and just kind!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
ANNA, We appreciate you for leaving Steve this phenomenal review! We are delighted to know that he was a pleasure to work with, nice, kind and very professional. If there is ever anything more that we may help you with please do not hesitate to let us know. Regards, Don Nelson - General Manager
I was out of the country when I was told I had a problem.
I was out of the country when I was told I had a problem. Dan and Germain took care of everything under unusual circumstances.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jerry, We are grateful for you leaving Dan this extraordinary review! We are pleased to know that he took care of everything for you. We hope to serve you again in the future when the time comes. Regards, Don Nelson - General Manager
Brought my car in for 25,000 check up.
Brought my car in for 25,000 check up. Stephen Fuller, the service agents, kept me updated on my car and went over paperwork at the end.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Keith, Providing immaculate service is so important to us and we are glad that Stephen's efforts met your satisfaction! We are thrilled to know that he kept you updated on your car and went over paperwork at the end. We wish you safe travels until we meet again! Regards, Don Nelson - General Manager
Scott Fielding was very professional!
Scott Fielding was very professional! Great service experience! Thanks for making it an easy process!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
David, Thank you for leaving Scott this amazing review! We are happy to know that he was very professional and made the process easy. Please do not hesitate to let us know how we may be of further service to you. Regards, Don Nelson - General Manager
Scott Fielding was efficient and professional in
Scott Fielding was efficient and professional in organizing the repair of my 2016 Lexus RX 350. I appreciate his assistance.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sharon, We appreciate you for leaving Scott this remarkable review! We are delighted to know that he was efficient and professional in organizing everything. If there is ever anything more that we may help you with please do not hesitate to let us know. Regards, Don Nelson - General Manager